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Image Titlesort descending Duration (hours) Description
Communications for the Fire and EMS Supervisor 1.00 So much of what we do in Fire and EMS is problem-solving. This CME is a fantastic means for managers to learn about the very technical field of Radio Communications. If you are a manager that is in the position of problem-solving, you will want to take time to review this material. Three experienced professionals succinctly discuss what you will need to know when preparing for a problem or reacting to problems in the Radio Communications realm. Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 70% or higher on this exam. Please take your time and answer each question carefully.
Community Resource Mapping 2.00 English Learner families can often benefit from accessing low-cost/free services such as legal services, English classes, food banks etc. Afterschool Programs often do not have the resources to provide all of the services that they would like to provide to English Learners and their families. This course serves as a compliment to Healthy Cultural Identities and Engaging Families and Communities, an in-person training offered through CalSAC's English Learner Training and Professional Development Project. This online course can also be used by a wide audience to help participants engage with an example of what Community Resource Mapping looks like.
Compressed Gas Safety 0.59 This course will teach participants about compressed gases both scientifically and in use. Participants will learn about regulations, uses, types, important terminology, various hazards, safe handling and storage, inspection, detection, emergency response methods, and containment.
Conducting Meetings: Communicating As Meeting Leaders 0.50 Clarity is crucial for conducting an efficient and productive meeting. By communicating clearly, you’ll be able to express ideas, overcome barriers to understanding, and specify expectations. Your ability to communicate clearly will facilitate interactions among participants, and minimize confusion and conflict. In this course you will learn to: identify the ways to communicate clearly in a meeting, and identify communication styles to avoid, and the ways to enhance relationships with participants.
Conducting Meetings: Communicating As Meeting Leaders (Instructor Guide) 0.50 Clarity is crucial for conducting an efficient and productive meeting. By communicating clearly, you’ll be able to express ideas, overcome barriers to understanding, and specify expectations. Your ability to communicate clearly will facilitate interactions among participants, and minimize confusion and conflict. In this course you will learn to: identify the ways to communicate clearly in a meeting, and identify communication styles to avoid, and the ways to enhance relationships with participants. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Conducting Meetings: Communicating Nonverbally 0.50 Individuals are always sending messages, unconsciously or consciously, through nonverbal communication. When verbal and nonverbal communication contradicts one another, nonverbal cues are usually believed. Therefore, it is important that you understand what different types of nonverbal communication can mean, and how these messages can influence the productivity of your meetings. Learning Objectives: Identify the different ways nonverbal messages can be sent. Interpret nonverbal communication and identify the steps to improve nonverbal communication.
Conducting Meetings: Communicating Nonverbally (Instructor Guide) 0.50 Individuals are always sending messages, unconsciously or consciously, through nonverbal communication. When verbal and nonverbal communication contradicts one another, nonverbal cues are usually believed. Therefore, it is important that you understand what different types of nonverbal communication can mean, and how these messages can influence the productivity of your meetings. Learning Objectives: Identify the different ways nonverbal messages can be sent. Interpret nonverbal communication and identify the steps to improve nonverbal communication. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Conducting Meetings: Conflicts, Climates, and Difficult Personalities 0.50 In this course you will learn to: identify the main causes of conflict, the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate, and the steps to build a positive climate when communicating.
Conducting Meetings: Conflicts, Climates, and Difficult Personalities (Instructor Guide) 0.50 In this course you will learn to: identify the main causes of conflict, the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate, and the steps to build a positive climate when communicating. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Conducting Meetings: Fundamentals of Conducting Meetings 0.67 Meetings allow groups to function, define goals, contribute to participants’ morale and status, as well as develop organizational culture. During meetings, participants are able to exchange information and update one another on current events. When information is shared among participants, they are able to work together to create ideas and solutions, and make decisions to progress toward the group’s goals. In order for a group to function effectively, participants must be working toward accomplishing a common goal. Meetings allow participants to define goals as a group, which helps them agree on the terms of the goals, such as how and when they’ll be accomplished. When the meeting leader encourages input from participants, employee morale increases. Encouraging communication satisfies the participants’ desire to play an active role in the organization. When participants understand that their opinions are valued, they feel that they’ve contributed to their organization. Meetings also help develop the organization’s culture when meeting leaders demonstrate the values and attitudes preferred by the organization. Leaders display organizational values in meetings to reinforce the behavior they desire from participants. In this course you will learn to: identify the benefits, types and misconceptions about meetings, plan a meeting, participate in a meeting, and close a meeting.
Conducting Meetings: Fundamentals of Conducting Meetings (Instructor Guide) 0.67 Meetings allow groups to function, define goals, contribute to participants’ morale and status, as well as develop organizational culture. During meetings, participants are able to exchange information and update one another on current events. When information is shared among participants, they are able to work together to create ideas and solutions, and make decisions to progress toward the group’s goals. In order for a group to function effectively, participants must be working toward accomplishing a common goal. Meetings allow participants to define goals as a group, which helps them agree on the terms of the goals, such as how and when they’ll be accomplished. When the meeting leader encourages input from participants, employee morale increases. Encouraging communication satisfies the participants’ desire to play an active role in the organization. When participants understand that their opinions are valued, they feel that they’ve contributed to their organization. Meetings also help develop the organization’s culture when meeting leaders demonstrate the values and attitudes preferred by the organization. Leaders display organizational values in meetings to reinforce the behavior they desire from participants. In this course you will learn to: identify the benefits, types and misconceptions about meetings, plan a meeting, participate in a meeting, and close a meeting. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Conducting Meetings: Listening Effectively and Asking Questions 0.50 To communicate effectively during a meeting, you have to listen and ask appropriate questions. Listening and questioning are two interdependent skills that will help you create a positive climate, develop positive dialog, and achieve the group’s goals. By listening and questioning effectively, you’ll actively engage yourself and others in the meeting. Actively participating will enable you to quickly identify and address other participants’ thoughts, ideas, and concerns. Facilitating communication in this manner will foster individual and group success. In this course you will learn to: identify the main causes of conflict, the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate, and the steps to build a positive climate when communicating.
Conducting Meetings: Listening Effectively and Asking Questions (Instructor Guide) 0.50 To communicate effectively during a meeting, you have to listen and ask appropriate questions. Listening and questioning are two interdependent skills that will help you create a positive climate, develop positive dialog, and achieve the group’s goals. By listening and questioning effectively, you’ll actively engage yourself and others in the meeting. Actively participating will enable you to quickly identify and address other participants’ thoughts, ideas, and concerns. Facilitating communication in this manner will foster individual and group success. In this course you will learn to: identify the main causes of conflict, the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate, and the steps to build a positive climate when communicating. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Conducting Meetings: Managing Meetings 0.67 In this course you will learn to: identify the types of meeting leaders and the characteristics of an effective meeting leader. identify the process to follow when making decisions in a meeting, and explain how to identify and minimize group think in meetings.
Conducting Meetings: Managing Meetings (Instructor Guide) 0.67 In this course you will learn to: identify the types of meeting leaders and the characteristics of an effective meeting leader. identify the process to follow when making decisions in a meeting, and explain how to identify and minimize group think in meetings. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Conducting World Class Employee Investigations 1.00 Employment litigation and claims in recent years have cost employers billions of dollars. Employers must find ways to reduce their vulnerability to such claims. Often times, employer liability hinges on the quality of the company's investigation into complaints of discrimination, harassment, or other claims of workplace misconduct. In fact, an important consideration in an employee's decision to ultimately file a lawsuit or claim is whether the employer conducted an effective workplace investigation. Join San Diego Zoo Global's Associate Director of Human Resources for a dynamic and informative workshop on how to conduct effective workplace investigations that will protect your organization and reduce potential litigation costs. This comprehensive webinar will include a discussion about: - A step-by-step approach on how to plan and conduct workplace investigations - A practical demonstration of effective interview techniques - How to anticipate and respond to legal and practical issues that frequently arise during the course of investigations - Preparing bullet-proof documentation to support the investigation findings and recommended actions
Conflicts of Interest (Collection) 1.00 A conflict of interest is a clash between personal interests and work requirements. It occurs when an individual’s personal interests, whether financial, professional, or social, including those of family and friends, compromise his or her judgment, decision, or actions in the workplace. Conflicts of interest matter because they compromise the quality of an employee’s decision-making, which reflects on higher education institutions.
Connecting Volunteers in the 21st Century (ASL) 1.00 Feeling bogged down by repetitive communication? Strapped for time and resources? Ensuring volunteers have all the training materials they need at their fingertips can be an exceptionally daunting task, especially for those with a healthy fear of technology. Yet the time savings involved can be astronomical, both in training time and resources. Learn how the San Diego Zoo tackled the challenge, launching a new Volunteer Connection web site on which to post a wide variety of training materials that volunteers can access from the comfort of their own homes. Investigate how this unique site has become a safe social network for San Diego Zoo Global Volunteers. We will dive right into the challenges, techniques, questions and concerns this site has posed for us and how we've addressed each. Experience the site's functionality, and learn how you can start up a portal site like this for your volunteers too!!
Conservation Education: A Brief History, Current Challenges and Future Directions 1.00 The field of conservation education has experienced significant paradigm shifts since its said-to-be inception in the 1960's. While many advances have been made in the field of conservation education, many challenges and varying viewpoints remain. This is especially true as many conservation related issues are underpinned by political, economic and cultural opinions and allegiances. Using the literature and projects underway at the San Diego Zoo Institute for Conservation Research and beyond, we will discuss these changes and challenges, while exploring what the future of conservation education may have in store.
Construction Hazards 0.34 This course emphasizes hazard identification, avoidance, and control. Participants will identify the four major hazards of construction and how to avoid them, describe ways to protect themselves from hazards, learn how to select and use Personal Protective Equipment (PPE), and apply safety procedures when working in or around trenches, electrical equipment, scaffolds and power tools.
Coping with Crying (CDA 1 & 3) 2.00 Babies cry to communicate. In fact, sometimes it's the only way babies can communicate. Coping with crying can be a challenge, especially for people who have little or no experience care for infants. Learning to cope with crying is critical, as infant crying is the number one trigger for shaking a baby. In this course, we will learn about Shaken Baby Syndrome, and about ways to cope with a crying infant. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA Subject Area 1, Planning a Safe and Healthy Environment and CDA Subject Area 3: Supporting Children's Social and Emotional Development. This course can also be taken as a stand-alone learning event, or as part of a broader early childhood education curriculum.
Coping with Food Allergies in Child Care Spaces (CDA 1) 2.00 A food allergy is a reaction within the body's immune system. It can be anywhere from mild to severe, and in some cases, it may be life-threatening. We must understand the symptoms and triggers of food allergies, the ways to prevent accidental exposure to prohibited foods, how to care for a child experiencing symptoms. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA Subject Area 1: Planning a Safe, Healthy Environment to Invite Learning. This course can also be taken as a stand-alone learning event, or as part of a broader early childhood education curriculum.
Correcting Performance Problems: Addressing Behavioral Problems 0.84 In this course you will learn to: communicate and prevent the discrepancy between an employee’s behavior and performance standards, and identify the type of employee reaction and tackle it effectively. For a feedback session to be effective, you need to emphasize the impact of the problem behavior to the employee. Their behavior mainly impacts three entities: the organization, co-workers, and the employee. When explaining these factors, you should maintain a proper perspective based on some set guidelines throughout the feedback.
Correcting Performance Problems: Addressing Behavioral Problems (Instructor Guide) 0.84 For a feedback session to be effective, you need to emphasize the impact of the problem behavior to the employee. Their behavior mainly impacts three entities: the organization, co-workers, and the employee. When explaining these factors, you should maintain a proper perspective based on some set guidelines throughout the feedback. In this course you will learn to: communicate and prevent the discrepancy between an employee’s behavior and performance standards, and identify the type of employee reaction and tackle it effectively. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Correcting Performance Problems: Disciplining Employees 1.67 Discipline is proactive, as opposed to punishment, which is reactive. Punishment provides a consequence to an action that is deemed unacceptable, whereas discipline is designed to exchange undesirable behavior for satisfactory behavior. The purpose of disciplining an employee is twofold: 1. To correct or eliminate undesirable behavior, and 2. To provide training that improves or strengthens performance. In this course you will learn to: keep a disciplinary perspective, determine the cause for disciplining an employee, and prepare for conducting a disciplinary meeting, maintain a positive rapport, avoid pitfalls during a disciplinary meeting with employees, and keep meetings productive, and monitor employee performance and conduct a follow-up meeting with the employee.

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