Customer Service Fundamentals (PS) (WN)

Description

In this course, you will learn about the importance of customer service and the pitfalls to avoid when providing customer service. This includes how to identify types of customers and their needs. Then, you’ll learn about building rapport with your customers through good customer service habits. Part of building rapport includes effective communication with customers, including how to correct a customer, the importance of body language and tone, and about telephone etiquette. You’ll learn how to respond to your customers and how to use questions. Then, you will be instructed about how to accentuate the positive and provide proactive service. Finally, you will learn how to surpass expectations by going the extra mile for the customer.

Courses contained in Customer Service Fundamentals (PS) (WN)

Customer Service Fundamentals

Duration: 1Hr

CEUs: 0.1

Unacquired

Details

schoolCertificate Course
trending_up CEUs: 0.1
access_timeClock Hours: 1Hr
event_availableCourse Availability: No expiration
shopping_cart $15.00

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