Customer Management (PS) (WN)


This course will teach you about handling dissatisfied customers. You will learn how to maintain composure and be professional through both verbal and nonverbal communication. You’ll learn the difference between upset and angry customers and how to handle each. With angry customers, you will learn how to listen, remain calm, avoid negative filters, and express empathy. Then, with upset customers, you’ll be taught methods for making your service to them more effective. Finally, you will learn how to manage, recognize, and reduce your own stress to better serve your customers.

Courses contained in Customer Management (PS) (WN)

Customer Management

Duration: 1Hr

CEUs: 0.1



schoolCertificate Course
trending_up CEUs: 0.1
access_timeClock Hours: 1Hr
event_availableCourse Availability: No expiration
shopping_cart $15.00

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