Customer Communication (PS) (WN)


In this course, you will learn about the importance of clear customer communication and effective listening. You’ll hear about some guidelines to help you communicate clearly, as well as the importance of non-verbal aspects of communication. You will learn how to provide good service on the telephone and will go through a three-step process for providing quality telephone service. You’ll also learn about telephone etiquette, including taking messages and how to effectively use voicemail. Finally, you’ll learn how to compose effective email messages.

Courses contained in Customer Communication (PS) (WN)

Customer Communication

Duration: 1Hr

CEUs: 0.1



schoolCertificate Course
trending_up CEUs: 0.1
access_timeClock Hours: 1Hr
event_availableCourse Availability: No expiration
shopping_cart $15.00

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