Pay-for-Performance continues to be a major challenge for the majority of organizations as they try to find ways to make these programs meaningful to employees . Four years ago, the San Diego Zoo was struggling with how to best measure performance, manage goals and transform the organization into a pay-for-performance driven culture. Under the leadership of Tim Mulligan, the San Diego Zoo implemented a complete overhaul of its employee performance and talent management processes and systems, including appraisals and pay-for-performance. The end result was complete transformation of the Zoo's culture. Now the organization's more than 3,000 employees have clear goals and a link between day to day performance and their compensation which has resulted in greater accountability, increased productivity and higher employee morale.
