Image Titlesort descending Duration (hours) Description
Advanced Interpersonal Communication: First Impressions and Building Rapport 0.67 Although it only takes 30 to 45 seconds to formulate a first impression, it often requires four or five additional encounters to change someone's first impression. Many times, once you've made a first impression, you will not have a second opportunity to change that impression. Therefore, it's important to make your best impression on the first try. In this course you will learn: to identify the elements that influence a first impression, to build rapport, and establish credibility with others, and to build positive relationships.
Advanced Interpersonal Communication: Organizational Culture 1.34 An organizational culture is the personality of an organization. This personality is both determined and accepted by the organization’s members. For example, an organization might have a culture that is youthful, energetic, and fast-paced. In this type of culture, decisions are made quickly, and employees are empowered to take action in a wide variety of situations. Another organization might be more straight-laced and policy-oriented. This organization would be much more formal and serious in the way it does business. It is important to recognize and understand the culture of an organization, so that you can determine your fit with the organization. In this course you will learn: to determine the nature of an organization’s culture, to use the cultural network to your advantage, and identify the characteristics of the roles exhibited in the network, to identify the elements of physical culture that affect interpersonal communication, and to identify the ways in which managers can build a positive culture.
Advanced Interpersonal Communication: Supervisors 0.75 When you think of a supervisor, you probably think of your immediate boss. However, in the workplace, most people have several supervisors. Your workplace might be divided into teams, departments or divisions. Within each level, there is a supervisor to whom you are accountable, even if you do not deal with that person on a day-to-day basis. Company executives and board members can also be considered supervisors because they might have the power to make decisions regarding your employment, salary, promotions, and work assignments. It is important to communicate effectively with all of your supervisors to maintain an efficient workplace and to be able to promote your own ideas for improvements. In this course you will learn to: identify the types of ineffective supervisors and ways to interact with them, and negotiate a raise with a supervisor and offer an effective resignation.
Advocating for Early Childhood Care (CDA 6) 2.00 This course is about exploring advocacy to deepen your understanding of the early childhood system, and to deepen your role as an early childhood professional. Find out about the variety of advocacy roles and multiple resources that help to prepare you for, and to learn about, advocacy. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA subject area 6: Maintaining a Commitment to Professionalism, and can also be taken as a stand-alone learning event or as part of a broader early childhood education curriculum.
Affirmative Action: Small Business Development - Title VI 0.17 The purpose of this course is to ensure that all management staff, contractees, and service beneficiaries are aware of the provisions of Title VI of the Civil Rights Act of 1964 and the minimum requirements to be in compliance with its rules, laws, and regulations.
Affordable Care Act (ACA) Basics for Business Owners: 2016 Edition 0.34 This course provides new small business owners with the information they need to meet the requirements and deadlines of the Affordable Care Act for 2016.
American Heart Association Emergency First Aid 1.00 Improving the safety of your workers by training them in First Aid, CPR, and AED is important. In this course, participants will learn some first aid basics, how to provide First Aid for a few medical, injury, and environmental injuries, and how to provide CPR and use an AED. Participants will also learn about training options that are available to them through the American Heart Association. Note: Completion of this course does not result in first aid, CPR, or AED use certification. For information on how to become certified, visit the American Heart Association CPR & First Aid website by visiting
Americans With Disabilities Act and Transition Plans 1.00 Do Title II and Title III of the Americans with Disabilities Act apply to you? Do you work for a non-profit or for-profit zoo, aquarium, or museum? Is your zoo, aquarium, or museum operated by your state or local government? Do you have a Transition Plan or Barrier Removal Plan for your organization? Do you know that the Justice Department or your State's Attorney's Office could sue your organization if you are not in compliance? Fines can cost an organization $55,000 plus compensation just for an initial infraction. This comprehensive webinar will discuss the development of a plan, examples of that plan, common accessibility issues, and an overview of what to look for in your policies and procedures that could cause an accessibility issue.
An Introduction to Working with Volunteers 1.00 1/12/23 jg unchecked forward seek and shut off CEUs - Volunteers are an integral part of our organizations and their engagement is critical to our success. So what does it take to successfully work with volunteers? This webinar, hosted by Tammy Rach, Senior Volunteer Manager for San Diego Zoo Global, will take you through: who volunteers are, what they want, and how to best engage them in the ultimate mission fulfillment. Participants will also receive a copy of this presentation to share with staff so they can start building their own Volunteer Tool Kit.
Animal Nutrition 2.00 This interactive course presents a dietary case study and then teaches you the basics needed to manage similar nutritional challenges. After completing the course, you will be able to name basic nutrients, understand feeding ecologies, explain differences in species’ digestive tracts, identify standard animal feeds, and understand how body condition is measured. In addition to having a better grasp of the science behind nutrition, you will learn about the storage and preparation of diets, safe food handling techniques, and how to ensure food is safe for animals.