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Effectively Managing an Employee Engagement and Satisfaction Survey |
1.00 |
There is much scientific evidence that clearly shows a direct correlation between employee engagement/satisfaction and organizational performance. Engaged employees are more productive, profitable and customer service oriented. Engaged employees drive company innovation and have increased tenure. Learn how to conduct a World Famous Employee Satisfaction Survey, and incorporate the right questions to ask to also measure Employee Engagement - which will definitely benefit your organization by showing employees that you have a genuine interest in their feedback. |
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E-Mail Etiquette: E-Mail Effectiveness |
0.50 |
In this unit, you will learn the importance of considering the recipient before writing an e-mail; the factors to be considered before writing a message, such as your relationship with the recipient, the subject, and the purpose of writing the message; and how to effectively compose messages, anticipating negative recipient reactions such as skepticism and apathy. Finally, you will learn about managing your e-mail, checking your e-mail, handling large volumes of e-mail, helping others manage their e-mail volume, and setting the e-mail program to respond automatically. |
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English Learner Socio-Emotional Factors and Typologies Review |
0.50 |
This course serves as a compliment to Knowing English Learners, an in-person training offered through CalSAC's English Learner Training and Professional Development Project. This review course is for CalSAC EL Trainers and participants. CalSAC Trainers can use this module as a way to brush up on the Socio-Emotional Factors and English Learner Typologies before conducting a training, and participants can use the module to further their understanding of the Factors and Typologies. |
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Creating and Managing Budgets in School-Age Programs |
2.00 |
When program budgets are developed through a careful, step-by-step process, they become valuable planning tools. By using effective budget planning tools and strategies, school-age care professionals can make realistic projections about the programs financial stability, and design strategies for generating and allocating resources to support the programs vision and mission. It is important for school-age care professionals to understand that the budget process is ongoing. It involves linking financial goals to program goals, identifying program priorities, allocating resources effectively, using reliable methods for calculating potential expenses and revenues, monitoring performance against projections made, and making needed changes and adjustments for the future. |
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Building Relationships with School Personnel |
2.00 |
School-age programs and schools share a mutual goal of supporting the growth, development, and learning of school-age children. Over 50% of all school-age programs nation-wide are housed in school facilities. When school-age programs are housed in school facilities, it is essential for staff in school-age programs to establish and maintain a positive relationship with school personnel. This makes it possible for schools and programs to work together to support the needs of the whole child. Staff can develop successful partnerships with school personnel by cultivating an understanding of the needs, interests, and goals of school personnel and using effective strategies, tools, and systems to build a spirit of positive collaboration and communication. |
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Creativity and Innovation: Creativity In Organizations |
1.34 |
Creativity in an organization depends on various factors, such as the distribution of authority, the flow of information, and the culture. Some organizations encourage creative thinking to a large extent, and others discourage it. You can recognize a creative organization from its leaders. A leader who can influence a team and inspire them to work creatively builds a creative workforce. Such teams look at problem solving as a means to develop creativity. Although there are certain organizational situations that can enhance creativity, you should also be aware of the organizational factors and job conditions that can inhibit your creativity.
In this course you will learn to: develop creativity in an organization, and use creativity to generate ideas and solve problems. |
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A Student Guide to the Clery Act |
0.50 |
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, commonly known as the Clery Act, is a federal law that requires colleges and universities to track and disclose information about crimes that occur on or near campus. This course is designed to help students understand how the Clery Act impacts them and their school. |
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Business Ethics: Managerial Ethics |
1.34 |
In this course you will learn to: identify the characteristics of ethical managers, different ethical styles, and the important ethical components of various human resource issues, and ensure ethical behavior in the workplace and address the ethical dilemmas of subordinates. |
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Creating a World Famous Employee Communications Strategy |
1.00 |
In recent years, San Diego Zoo Global's Internal Communications programs have been nationally recognized for excellence in outstanding employee communications. During this webinar, you will hear best practices from a seasoned pro at employee communications - covering latest trends, social media, employee forums, electronic newsletters, and creation of a cutting edge intranet for your organization. You will not want to miss this one...
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Customer Service: Greeting Customers |
1.00 |
Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?” |
