Call Center Management: Call Center Fundamentals
CEUs: 0.1 A Continuing Education Unit. Click for more information. A Continuing Education Unit. Click for more information.
Call Center Management: Call Center Technology
CEUs: 0.08 A Continuing Education Unit. Click for more information. A Continuing Education Unit. Click for more information.
Call Center Management: Communicating Information to Executives
Call Center Management: Customer Management
Call Center Management: Employee Management
Call Center Management: Employee Motivation and Monitoring
CEUs: 0.13 A Continuing Education Unit. Click for more information. A Continuing Education Unit. Click for more information.
Call Center Management: Managing for Excellent Service
Call Center: Effective Call Handling
Call Center: Telephone Service Fundamentals
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