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Cultural Competence (Corrections) |
0.33 |
Culture reflects belief systems, practices, and the products of beliefs and practices among groups of people. This Cultural Competence training course is designed for participants to engage, reflect, and apply the information provided. |
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Cultural Competence for Paraprofessionals |
0.75 |
Culture and cultural elements are essential components of people's identities. Understanding the cultural elements as paraprofessionals allows for a greater appreciation for students and can improve relationships. Cultural elements may include race and ethnicity, gender, and socio-economic status. These elements of culture are not separate from the larger cultural context in which we live and work, especially as paraprofessionals. It is important to recognize that many culturally and linguistically diverse families have specific customs and traditions that may not necessarily be connected to a particular cultural group. By understanding cultural competence, paraprofessionals can provide responsive instruction and support to students from all backgrounds. |
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Cultural Competence: Diversity, Identity, and Engagement |
2.00 |
Many programs engage children, youth, families, and staff from diverse cultural backgrounds. In order to best serve their community, out-of-school time program staff need to develop the vocabulary and skills to engage with people from different cultures. During this course, participants will explore how culture can impact and shape individuals, examine their own cultural identities and how these identities may impact their interactions with others, and levels of engagement with diverse groups. |
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Cultural Competency for Children and Families (CDA 4) |
2.00 |
As classrooms and communities reflect our increasingly interconnected world, cultural understanding becomes essential for educators. This course equips you with the knowledge and tools to navigate the spectrum of cultural awareness, sensitivity, responsiveness, and competence. Together, we'll explore impactful practices for fostering inclusive environments and culturally competent approaches that empower children and families. |
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Cultural Diversity in School Settings |
1.00 |
This course contains definitions of diversity, equity, and inclusion (DEI) and the role DEI plays in the school setting. Embracing diversity, equity, and inclusion benefits everyone within a K-12 institution: faculty, staff, students, and families.
Learners will reflect on the different elements of their own identity and how that impacts their perception of others. This course will also discuss the role of bias in the school setting. |
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Culturally Responsive Teaching |
1.00 |
This course covers the concept of culturally responsive teaching. It is just one out of many paraprofessional and teacher courses we offer. This course will help you develop new knowledge about culture and how it impacts student learning. It will teach you strategies on how to include culturally responsive strategies in the classroom and the benefits they have. It will also help you understand what your role might look like in culturally responsive teaching practices. |
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Culturally Responsive Teaching for Teachers |
0.75 |
This course covers the concept of culturally responsive teaching. It is just one of many courses we offer. This course will help you develop new knowledge about culture and how it impacts student learning. It will teach you how to include culturally responsive strategies in the classroom and the benefits they have. |
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Current Trends and Issues in Out-of-School Time Programs |
2.00 |
It is important for OST professionals to understand how the field has developed since its inception and to be knowledgeable about the current status of the OST field. With this knowledge and understanding, it is possible for OST professionals to participate in shaping the field as it grows in the future.
The field of OST is growing and changing as national researchers learn more about what works best in OST programs for a wide range of children and youth, their families, and their communities. Other positive changes are occurring as advocates for OST succeed in creating more public awareness about the need to make quality OST services available to all children and youth across the country. In addition, the OST field is undergoing a metamorphosis as experienced professionals in several different disciplines and fields share and contribute their knowledge, skills, and insights with the goal of creating national models that represent the best possible OST programs.
In this climate of change, OST programs face a number of important issues, revolving around the availability, affordability, and accountability of programs. Many national trends and issues have implications for OST at the state and local level. When OST professionals are well informed about national developments in the field, they can become more effective OST advocates as they design and implement high quality, sustainable programs that are responsive to youth, family, and community needs. |
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Current Trends and Issues in Out-of-School Time Programs (Collection) |
2.00 |
It is important for OST professionals to understand how the field has developed since its inception and to be knowledgeable about the current status of the OST field. With this knowledge and understanding, it is possible for OST professionals to participate in shaping the field as it grows in the future.
The field of OST is growing and changing as national researchers learn more about what works best in OST programs for a wide range of children and youth, their families, and their communities. Other positive changes are occurring as advocates for OST succeed in creating more public awareness about the need to make quality OST services available to all children and youth across the country. In addition, the OST field is undergoing a metamorphosis as experienced professionals in several different disciplines and fields share and contribute their knowledge, skills, and insights with the goal of creating national models that represent the best possible OST programs.
In this climate of change, OST programs face a number of important issues, revolving around the availability, affordability, and accountability of programs. Many national trends and issues have implications for OST at the state and local level. When OST professionals are well informed about national developments in the field, they can become more effective OST advocates as they design and implement high quality, sustainable programs that are responsive to youth, family, and community needs. |
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Current Trends and Issues in Out-of-School Time Programs: Funding & Support |
0.67 |
It is important for school-age care professionals to understand how the field has developed since its inception, and to be knowledgeable about the current status of the field of school-age care. With this knowledge and understanding, it is possible for school-age care professionals to participate in shaping the field as it grows in the future. In this course, we will explore funding and support issues in out-of-school time programs. |
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Current Trends and Issues in Out-of-School Time Programs: Growth & Change |
0.67 |
It is important for school-age care professionals to understand how the field has developed since its inception, and to be knowledgeable about the current status of the field of school-age care. With this knowledge and understanding, it is possible for school-age care professionals to participate in shaping the field as it grows in the future. In this course, we will explore growth and change in out-of-school time programs. |
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Current Trends and Issues in Out-of-School Time Programs: Needs & Benefits |
0.67 |
It is important for school-age care professionals to understand how the field has developed since its inception, and to be knowledgeable about the current status of the field of school-age care. With this knowledge and understanding, it is possible for school-age care professionals to participate in shaping the field as it grows in the future. In this course, we will explore needs and benefits in out-of-school time programs. |
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Customer Relationship Management: CRM Basics |
1.00 |
This course will cover how to identify the types of customer relationship management and their goals. You will learn how to develop a customer relationship management program. |
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Customer Relationship Management: CRM Implementation |
0.50 |
This course will cover how to redesign your work processes, and identify reasons to implement CRM in stages. You will also learn how to implement CRM. |
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Customer Relationship Management: Customer Loyalty |
1.00 |
This course will cover how to identify the benefits of loyal customers, and create loyal customers. You will also learn to develop customer relationships, and implement the goals of market intelligent enterprises. |
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Customer Relationship Management: eCRM |
1.00 |
This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM. |
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Customer Relationship Management: eCRM Customization and Goals |
0.50 |
This course will cover how to customize eCRM and how to achieve CRM goals through eCRM. |
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Customer Relationship Management: Preparations for CRM |
1.00 |
This course will cover how to manage and reduce costs associated with CRM implementation. You will also learn how to plan CRM implementation. |
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Customer Service Skills |
1.00 |
This course will help you develop customer service skills by teaching you how to develop and maintain a positive attitude. You will learn how to use motivation to improve customer service skills, and will go through the seven steps in the customer service process. Finally, you will discover how to react to customers’ problems and learn from them. |
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Customer Service: Customer Service Basics |
0.75 |
It is amazing how much time, effort, and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is not closing the sale, it’s serving the customer. After an effective sales process awards you a new customer, it is customer service that will determine whether your customer stays with you. |
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Customer Service: Customer Service Basics (Corrections) |
0.75 |
It is amazing how much time, effort, and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is not closing the sale, it’s serving the customer. After an effective sales process awards you a new customer, it is customer service that will determine whether your customer stays with you. |
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Customer Service: Customer Service Skills |
1.00 |
A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services. |
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Customer Service: Customer Service Skills (Corrections) |
1.00 |
A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services. |
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Customer Service: Greeting Customers |
1.00 |
Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?” |
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Customer Service: Greeting Customers (Corrections) |
0.50 |
Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?” |
