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Sales: The Sales Process |
0.50 |
In this course, you will learn about the benefits of a sales process and identify its five phases. You will also learn about the five phases of the buying process. |
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Bloodborne Pathogens and HIV (Corrections) |
1.00 |
In this course, you will learn about the characteristics of bloodborne pathogens, diseases caused by these pathogens, such as HIV, and how they are transmitted. You will also learn the elements of an exposure control plan and how to prevent contact with or infection from contaminated body fluids. In addition, you will learn how to handle exposure incidents involving blood, and the signs, labels, and color-coding used to warn of biohazards and bloodborne pathogens. This training is provided to help employers provide a safe and healthful work environment for their employees and minimize the possibility of employee exposure to bloodborne pathogens. |
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Internet Safety for Kids |
1.00 |
In this course, you will learn about the common dangers of frequent internet use, the best ways to deal with and avoid such dangers, methods to teach kids about internet safety, and more. |
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Exploring Taxonomy and Systematics |
1.00 |
In this course, you will learn about the history of taxonomy and the key contributors to its development, as well as taxonomy’s applications in animal management and conservation.
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Customer Communication |
1.00 |
In this course, you will learn about the importance of clear customer communication and effective listening. You’ll hear about some guidelines to help you communicate clearly, as well as the importance of non-verbal aspects of communication. You will learn how to provide good service on the telephone and will go through a three-step process for providing quality telephone service. You’ll also learn about telephone etiquette, including taking messages and how to effectively use voicemail. Finally, you’ll learn how to compose effective email messages. |
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Elder Abuse Prevention |
1.00 |
In this course, you will learn about the prevalence of elder abuse and define the scope of this hidden epidemic. You will learn about the different types of abuse, your role in caring for elders, how to recognize signs of abuse, what to do if abuse is suspected, and how to help prevent it.
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Sales: Presenting |
1.00 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
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Sales: Prospecting |
0.75 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
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Writing Skills |
0.50 |
In this course, you will learn how to develop your writing abilities by pursuing inspiration, practicing writing business letters and emails, differentiating between active and passive voice, and more. |
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Basic Computer Skills |
1.50 |
In this course, you will learn how to get started with your first computer, including learning about files, computer setup and maintenance, and installing software. |
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Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Sales: Completing |
0.75 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
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Adult and Child CPR |
2.00 |
In this course, you will learn how to properly perform Adult and Child CPR that may someday enable you to save someone's life. |
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Adult and Child CPR (Corrections) |
2.00 |
In this course, you will learn how to properly perform Adult and Child CPR that may someday enable you to save someone's life. |
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E-Mail Etiquette: E-Mail Messages |
0.50 |
In this course, you will learn how to take advantage of the headers in e-mail messages. You will learn about the “To” field, in which you should type the recipient’s e-mail address. You will also learn when to send carbon copies and blind carbon copies of messages. You will learn the importance of writing a proper subject field for e-mail messages and that the header also includes the date and time of sending messages. Finally, you will learn how to construct the body of an e-mail message, add a personal touch to your messages by including a proper greeting, relay information by placing it in the appropriate order, and use different types of lists effectively. You learned the correct way to write long e-mail messages to keep recipients interested in the information and how to effectively close e-mail messages. |
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Sales: Sales Skills |
1.50 |
In this course, you will learn how to use time management techniques to organize and prioritize your tasks, how to effectively communicate by using verbal and non-verbal language, and how to identify sources of your own personal motivation. |
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Job Success |
1.00 |
In this course, you will learn some tips and strategies for succeeding in your job, whatever it might be. You will learn how to get the most out of your employment as well as how to better contribute as an employee. You will also learn to recognize the importance of workplace communication skills and their development. |
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Job Applications |
1.00 |
In this course, you will learn the basics of completing a job application, including how to choose and secure references, tips for completing applications online, strategies for dealing with background checks with a criminal record, and more. |
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Resume Writing |
1.50 |
In this course, you will learn the process of creating a professional resume that stands out from the crowd. You will learn what a resume is, the different types of resumes, and how to write your own. |
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Sales: Servicing |
0.33 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
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Sales: Introduction to Selling |
0.50 |
In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process. |
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What Every Paraprofessional Needs to Know |
0.75 |
In this course, you will learn what a paraprofessional is. This course goes over various topics that paraprofessionals need to know. There is an emphasis on the instructional paraprofessional that works in the classroom, but this course is designed to educate ALL paraprofessionals. |
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Sales: Using What You've Learned |
0.75 |
In this course, you will work toward improving your sales skills by using the 21-day habit and satori. You will also learn to use resources to continue working on your sales skills. |
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Money Basics |
2.00 |
In this course, you'll learn tips for creating a budget, staying out of debt, managing bank accounts, planning for retirement, and buying a home. |
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Implicit Bias (Corrections) |
1.00 |
In this course, you’ll learn about implicit biases that happen despite our best intentions. After completing this course, you will be able to:
Define implicit bias.
Describe how implicit bias can impact the workplace or an organization.
Identify the steps you can take to further educate yourself about this topic. |
