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Team Participation: Resolving and Handling Conflict |
0.75 |
This course will focus on how to resolve conflict within a team or between yourself and others, achieve positive results through how you handle conflict, and identify and understand conflict resolution styles. |
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Interviewing Skills: Handling and Conducting (Instructor Guide) |
1.00 |
Some interviewees demand a particularly focused and skillful use of interviewing techniques. Your ability to handle talkative, uncommunicative, nervous, or inexperienced candidates is important in order to get an accurate assessment of the candidate’s abilities. If you develop ways of handling various types of interviewees before the interview begins, you’ll be able to encourage them to respond positively and share information. You’ll also avoid the mistake of eliminating candidates on the basis of value judgments or preconceptions.
An interview is a two-way conversation designed to gather information about, and provide information to the candidate, so you both can decide on the fit between the position, the organization, and the candidate. Good interviews flow smoothly when both the interviewer and the candidate take part in an information exchange.
In this course you will learn to: handle an interview by developing an understanding of the various types of candidates, and conduct an interview by following a specific structure and using effective communication techniques.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Pain Self Management |
1.00 |
Many older adults suffer from pain that is so bothersome it interferes with their daily activities. Often the pain is chronic, sometimes persisting for many months or even years, and is associated with depression, isolation, and decreased quality of life. This program covers five techniques that can be helpful in taking the edge off of pain to improve life quality. While this presentation is designed for home health aides, nursing assistants, and personal care aides, any member of the care team (including families!) can help older adults learn these strategies to help control their pain.
Presenter Katherine Beissner is Professor of Physical Therapy, and Gerontology Institute Fellow at Ithaca College. Her primary clinical interest is the improvement of function in older adults. Recent research has focused on the impact of using pain self-management strategies on the function, activity level, and quality of life of older adults. |
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CWNP Certified Wireless Specialist - Exam CWS-101 |
8.00 |
Certified Wireless Specialist - Exam CWS-101 covers the fundamentals Wireless Fidelity (Wi-Fi) technologies for wireless communications. The student will learn the basics of how Radio Frequencies (RF) are utilized by Wi-Fi with hardware and software to create wireless local area networks (WLANs). Upon completion of this course, the student will have the knowledge required for the CWS-101 exam and CWS certification.
This vendor neutral course assumes that the student has a basic knowledge of using wireless computing devices and wireless networks. The exam objectives are marked throughout the course, with applicable acronym and objective indexes. |
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CERT Firefighter Rehab Operations |
1.00 |
This course is designed to train Community Emergency Response Team (CERT) members to recognize signs of physiological distress in firefighters. It seeks to provide information on how to set up safely and perform non-medical functions of firefighter rehabilitation. You will specifically learn what to do at the incident scene, in the rehab area, and during the rehab process. |
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Project Management - Intermediate: Risk Analysis, Response, and Control |
1.00 |
This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control. |
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Time Management: Productivity |
0.75 |
This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity. |
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Time Management: Information Overload |
1.00 |
This course will focus on how to identify the causes of information overload and overcome it by screening information, control paperwork by organizing your office and filing system, and communicate effectively to increase productivity. |
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Virtual Teams: Fundamentals of Virtual Teams |
0.50 |
This course will focuse on how to identify the purpose and types of virtual teams, identify the benefits of serving in virtual teams and types of work and meetings carried out by virtual teams, and identify the schedule of a session, and the agenda of a session. |
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Creating and Maintaining Healthy and Safe School Environments |
1.00 |
Keeping school-age children healthy and safe is a major priority for schools. This requires careful attention to setting up the environment to promote healthy habits and using effective strategies for monitoring and maintaining a hygienic environment. It also requires setting up the classroom environment to promote safety and using effective strategies for monitoring and maintaining a safe environment. Because students are growing towards independence, it is also essential to help them develop habits and behaviors for living a healthy lifestyle and to help keep them safe from harm as they participate in school experiences. |
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Building Upward: Resuscitation of Anaphylactic Shock Part 3—Scenario 2 |
1.00 |
In this second of three scenarios, we discuss the transport decisions that should be considered when dealing with the potential of a medical illness and a traumatic injury. Vanessa and Medical Director Dr. Jeremy Cushman discuss a patient who has a motorcycle accident that was caused by a beesting. This exciting discussion will effectuate a review of the minimum competencies of medical and trauma care at the EMT level. Final Exam: Please read each question carefully. You will have two attempts to gain a 70% or higher on this exam. If you are not successful in two attempts, you are welcome to take the course again to gain the certification. |
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Infectious Diseases: Daily Health Check |
1.00 |
This course is focused on the daily health check, and how it relates to policy guidelines about whether or not children with symptoms of infectious diseases can participate in program activities.
Course Learning Objectives:
Describe the elements of a daily health check.
Discuss how daily health checks relate to policy guidelines about whether or not children with symptoms of infectious diseases can participate in program activities. |
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Preventing Violence at the Workplace - Retail |
0.50 |
This course addresses workplace violence, including its factors and types, and provides strategies for preventing it. |
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Framing: Interviewing a Flight Medic |
1.00 |
The advent of Helicopter Emergency Medical Services (HEMS) has opened the door for care that is often superior to what can be done on the ground. Most providers will look to the speed of transport as the benefit that a helicopter can offer. This lesson is designed to allow the Ground Emergency Medical Service (GEMS) Provider a chance to think differently about HEMS. This interview sheds some light on how just one Flight Medic approaches her job. This enlightening talk will offer a GEMS provider the opportunity to value not just what HEMS can do for the patient but gain some insight as to how the people on the aircraft can make a difference to the persons in need of assistance. Final Exam: This multiple choice exam is designed to test your knowledge of the material you just reviewed. You have TWO attempts to gain a 70% or higher on this exam. Please take your time and answer each question carefully. |
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Project Management Essentials: Activities and Dependencies |
0.75 |
This course will focus on how to identify project activities and recognize the types of project activities and the categories of dependencies and dependency relationships, analyze activities by creating an activity analysis form, and estimate the time duration and cost of project activities. |
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Project Management Essentials: Project Scheduling |
1.25 |
This course will focus on how to develop a project schedule by using CPM, PERT, project network diagrams, arrow charting, and Gantt charts and how to dentify the benefits of CPM and PERT, the critical path, and the methods of duration compression. |
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Project Management Essentials: Project Change Control |
0.75 |
This course will focus on how to define project change control and how to identify the steps in accommodating the changes in a project. |
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Human Relations Skill Development: Leadership Styles and Conflict Management for Paraprofessionals |
1.50 |
Research indicates that those in positions of leadership use a variety of different leadership and management styles. A person’s effectiveness as a leader is often directly linked to their leadership style. It is important for paraprofessionals to be aware of the assumptions and characteristics of different leadership styles. Knowledge of different leadership styles can help paraprofessionals reflect on their own leadership style, and assess its effectiveness. It can also help paraprofessionals take a proactive approach to applying different leadership styles and techniques, depending on the situation.
Leaders also use a variety of different styles when it comes to managing and resolving conflicts. By understanding how to diagnose the causes and dynamics of conflict, and understanding the characteristics of different conflict management styles, paraprofessionals can choose the best conflict management strategy for each situation. |
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Building Upward: Resuscitation of Anaphylactic Shock Part 1—Overview |
1.00 |
Retired ALS provider, Michelle Cerone, speaks with Dr. Jeremy Cushman about the recognition and treatment of anaphylactic shock. This discussion gives the BLS provider the opportunity to compare allergic reactions to the life-threatening condition that requires rapid intervention. Final Exam: Please read each question carefully. You will have two attempts to gain a 70% or higher on this exam. If you are not successful in two attempts, you are welcome to take the course again to gain the certification. |
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Infectious Diseases: Environmental Management |
1.00 |
This course is focused on reducing the risk of infectious diseases in early care and education environments.
Course Learning Objectives:
List environmental management strategies for reducing the spread of germs that cause infectious disease. |
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Infectious Diseases: Causes and Symptoms |
1.00 |
An infectious disease is an illness that is caused by organisms such as bacteria, viruses, fungi, and parasites. Many of these organisms live in or on our bodies, and are normally harmless. But under certain circumstances, they can cause disease.
Course Learning Objectives:
- Describe infectious disease, and the ways in which germs that can cause infectious disease are spread.
- Identify common symptoms of infectious diseases, and why young children are vulnerable to infectious diseases. |
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Project Management - Basic: Scope Definition, Verification, and Change Control |
1.50 |
This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database. |
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Project Management - Basic: Time Management |
1.25 |
This course will teach you how to identify the components of time management, identify the purpose of activity definition and sequencing, and recognize different diagramming techniques. You will also learn how to identify the factors that affect activity duration, and identify techniques for estimating activity duration. |
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Project Management - Basic: Schedule Development and Control |
1.50 |
This course will cover how to describe schedule development, identify various mathematical analysis techniques for schedule development, and identify the different ways you can present project schedules. You will also learn how to implement schedule control, level resources, and calculate schedule variances. |
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Health and Stress Management for Paraprofessionals |
1.00 |
Every day, paraprofessionals dedicate themselves to caring for and nurturing students and families. Often, paraprofessionals are so dedicated to serving others, they neglect their own needs. When this happens, paraprofessionals can experience stress that causes them to become overwhelmed, exhausted, frustrated, dissatisfied with job responsibilities, and unappreciated. When they maintain a healthy, balanced lifestyle, paraprofessionals are in a much better position to face the challenges of supporting and nurturing children and families with positive energy, enthusiasm, patience, and empathy.
By developing self-awareness, linking their personal and professional goals, developing a healthy balanced lifestyle, and identifying and managing stressors effectively, they can create and maintain a positive sense of well-being that allows them to maximize their ability to build positive relationships with students, parents, colleagues, and others. |
