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Project Management - Advanced: Project Integration and Plan Development |
0.50 |
This course will cover how to measure data during project integration and differentiate between project and product life cycles. You will also learn how to identify the importance of developing a project plan, the elements of a project plan, the key input required for project plan development, and methods used in project plan development. |
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Sales Skills: Advanced: Developing a Winning Strategy |
0.50 |
This course will focus on examining consulting strategies and developing solutions for clients. |
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Project Management Essentials: Activities and Dependencies |
0.75 |
This course will focus on how to identify project activities and recognize the types of project activities and the categories of dependencies and dependency relationships, analyze activities by creating an activity analysis form, and estimate the time duration and cost of project activities. |
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Time Management: Productivity |
0.75 |
This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity. |
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Business Writing: Formal Proposals |
0.75 |
This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal. |
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Project Management - Basic: Scope Definition, Verification, and Change Control |
1.50 |
This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database. |
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Budgeting: Reviewing Budgets |
1.00 |
A typical budget contains information for a single year and is updated and revised periodically. Each company creates a budget that fits its unique needs. A budget can be used for many purposes, but its primary functions should be to support strategic goals and to help identify when actual results deviate from what was predicted. |
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Mobile Equipment |
0.50 |
This course covers how to identify and avoid hazards associated with mobile equipment in the workplace. You will be able to identify the common hazards and take the necessary steps to prevent them. |
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Overview of Enforcement for Occupational Exposure to Tuberculosis (TB) |
0.50 |
This course covers a brief overview of OSHA’s enforcement policy for occupational exposure to tuberculosis. OSHA’s tuberculosis policy is found in CPL 02-00-106 – CPL 2.106 – Enforcement Procedures and Scheduling for Occupational Exposure to Tuberculosis. |
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Business Finance: Portfolio Risk |
0.75 |
This course will focus on how to use the diversification principle to invest in portfolios as well as how to use the Capital Asset Pricing Model. You will also learn how to calculate different types of financial ratios. |
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Change Management: Obstacles to Change |
0.75 |
This course will cover how to identify the causes of resistance and the negative reactions to change and the methods for managing them. You will also learn how to identify the causes of complacency and prepare for crisis. |
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Preventing Violence at the Workplace |
0.50 |
This course covers the basics of workplace violence protection, including the four types of workplace violence and the appropriate responses to each. |
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Call Center Management: Managing for Excellent Service |
1.00 |
This course will cover how to set service levels, achieve service levels, and use reports. |
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Elements of an Effective Safety and Health Program |
1.00 |
This course covers recommended practices for a proactive approach to managing workplace safety and health. Finding and removing hazards before they become problems avoids the direct and indirect costs of worker illnesses and injuries and promotes a positive work environment. |
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Project Teams: Preparing Teams for Project Work |
1.00 |
Building a project team is more complex than assigning employees to the team. Team members must feel a sense of dedication to other team members, as well as to the project itself. Members who are not dedicated to the project team often disregard meetings, deadlines, and commitments, causing the entire team to suffer. To avoid these problems, the team managers and supervisors need to encourage team building to benefit the project, the team members, and the organization.
In this course you will learn to: empower and motivate a project team and develop positive culture in a project team, identify the causes of change in a team and manage change, and improve existing project teams. |
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Sanitation and Hygiene |
0.25 |
This course covers the proper manufacturing practices to ensure good sanitation, how to achieve proper hygiene among personnel, and how to identify sanitation and health problems in the workplace. |
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Customer Service: Customer Service Skills |
1.00 |
A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services. |
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E-Mail Etiquette: E-Mail Messages |
0.50 |
In this course, you will learn how to take advantage of the headers in e-mail messages. You will learn about the “To” field, in which you should type the recipient’s e-mail address. You will also learn when to send carbon copies and blind carbon copies of messages. You will learn the importance of writing a proper subject field for e-mail messages and that the header also includes the date and time of sending messages. Finally, you will learn how to construct the body of an e-mail message, add a personal touch to your messages by including a proper greeting, relay information by placing it in the appropriate order, and use different types of lists effectively. You learned the correct way to write long e-mail messages to keep recipients interested in the information and how to effectively close e-mail messages. |
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Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Sales Management: Forecasting Sales Revenue |
0.50 |
This course will focus on identifying sales forecast factors and types of sales forecasts as well as discussing various types of forecasting approaches. |
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Team Participation: Nonverbal Communication and Active Listening |
0.75 |
This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner. |
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Project Management - Intermediate: Risk Analysis, Response, and Control |
1.00 |
This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control. |
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Employee Performance: Communication |
1.00 |
Communication is effective when a listener clearly understands a speaker’s message. Good communication fosters a productive exchange of ideas while minimizing the possibility of confusion or misunderstanding.
When trying to communicate with a difficult employee, you must be willing to work with that person to correct the problematic behavior. Openly discussing the behavior can help you find a mutually acceptable solution.
In this course you will learn to: communicate clearly and effectively by using verbal and nonverbal communication, and improve your listening skills, and communicate with difficult supervisors and coworkers, take a proactive approach when dealing with difficult employees, and identify types of employee dismissals. |
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Connection Planning in Long-Term Care |
1.00 |
This module includes training for staff and providers in the importance of social connection and practical strategies learners can use to promote social connectedness in long-term care. The module explains how to implement Connection Planning, a brief, person-centered behavioral intervention for developing resident care plans that address social connection. Connection Planning includes evidence-informed, practical strategies to promote meaningful social connection among residents in long-term care. |
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Business Accounting: Stockholders' Equity |
1.50 |
This course will cover how to identify various types of stocks and calculate the value of a corporation’s stock as well as how to use financial ratios to calculate book value and market value per share. You will also learn how to identify the components of stockholders’ equity and report stockholders’ equity on financial statements. |
