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Customer Service: Customer Service Skills |
1.00 |
A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services. |
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Constructing: Sepsis for Paramedics, Part 2—Fluid Resuscitation |
1.00 |
If you think caring for sepsis patients is not an interesting topic, you might want to think again. Medical Directors Jeremy Cushman and Christopher Galton, give Paramedic Hoskins a passionate description of proper patient care. Fluids are important and this is why. Final Exam: This multiple choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully. |
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Grammar Skills: Word Choice |
1.00 |
This course covers how to choose the appropriate words for clear communication and how to recognize and use frequently misused words correctly. You will also learn how to avoid common spelling errors and correctly attach prefixes and suffixes to words. |
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Presentation Methods and Debriefing Activities |
2.00 |
There is no "one size fits all" approach to working with children and youth, and this is especially true when it comes to how we present and debrief activities. During this course, participants will understand the importance of the delivery and debriefing of an activity to help children and youth make meaning, as well as some specific methods that can be incorporated into the program right away. |
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Interior Attack Operation #1121 (Instructor Guide) |
1.00 |
This is the instructor guide for the Interior Attack Operation Drill. This course will prepare the instructor to present and conduct this training session to an audience of firefighters. Course set-up requirements are described along with identification of key points and instruction for the demonstration and performance of the skill requirement of this training. |
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Preventing Sexual Harassment and Understanding California Law |
0.50 |
This course will teach California employees how to recognize sexual harassment, defines the rights and responsibilities of employers and employees, and provides an overview of the legal remedies available in sexual harassment lawsuits. |
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Elder Abuse Prevention |
1.00 |
In this course, you will learn about the prevalence of elder abuse and define the scope of this hidden epidemic. You will learn about the different types of abuse, your role in caring for elders, how to recognize signs of abuse, what to do if abuse is suspected, and how to help prevent it.
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Creating a Supportive Classroom Community (CDA 3) |
2.00 |
Learn ways to bring out nurturing, caring behaviors in children and youth to create a classroom community where children and youth support each other. Learn how to use non-competitive games to foster acceptance of all children and youth. Identify the strengths and weaknesses for both you and the children and youth in your program, and how to put the strengths to good use creating a sense of acceptance and community. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA Subject Area 3: Supporting Children's Social and Emotional Development and may also be taken as a stand-alone learning event or as part of a broader early childhood education curriculum. |
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Adapting to Change |
0.50 |
Change is always happening, whether we realize it or not. Our bodies are constantly generating new cells to replace old ones. Stock prices are rising and falling. In this course, you will discover different strategies for reacting to and dealing with change in life. |
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Understanding Cognitive Behavioral Therapy |
1.00 |
This course covers the fundamental principles of cognitive behavioral therapy. It explores how educators can apply them to assist students with cognitive distortions or specific disorders that may affect them. It is just one out of many educational professional courses we offer. This course will help you develop new knowledge about students and will give you specific resources to help you in the classroom.
Please note, educators are not trained psychologists. This course is meant to serve as an introduction to cognitive behavioral therapy concepts so they understand what resources are available to their students. For true cognitive behavioral therapy, students should consult a registered psychologist. |
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Adult and Child CPR (Corrections) |
2.00 |
In this course, you will learn how to properly perform Adult and Child CPR that may someday enable you to save someone's life. |
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Suicide Prevention |
1.25 |
This course covers suicide prevention measures and suicide prevention organizations as well as the disparities found in suicide data.
After completing this course, you will be able to:
Distinguish the disparities in suicide statistics
Identify the risk factors that can lead to suicide
Apply techniques to help prevent suicide
Describe the work that suicide prevention programs are doing |
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Managing Performance: Legal Appraisals (Instructor Guide) |
0.84 |
In this course you will learn to: identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, and identify risks of legal challenges and the importance of maintaining positive communication. |
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Combating Sexual Harassment in the Workplace (NY) |
1.00 |
In recent years, the topic of sexual harassment in the workplace has been brought into the national spotlight, bringing with it renewed awareness about the serious and unacceptable nature of these actions and the severe consequences that follow.
Under state law effective October 2018, every employer in New York is required to establish a sexual harassment prevention policy which includes annual training, pursuant to Section 201-G of the Labor Law.
This course was created by CypherWorx based on the 2023 update of the training materials developed by the New York State Department of Labor and Division of Human Rights, and is designed to meet or exceed standards required by state law. |
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Suicide in Older Adults |
1.00 |
In this course you will learn about: The demography of aging and suicide; Risk and protective factors; and approaches to prevention, including indicated, selective, and universal prevention. |
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CERT Unit 1: Disaster Preparedness |
1.00 |
The Community Emergency Response Team (CERT) program educates volunteers about disaster preparedness for the hazards that may occur where they live. This course covers the functions of CERT and how CERT fits into your community's emergency preparedness structure. The types of hazards that can affect communities and the hazard's potential to impact people, health, and infrastructure are discussed in this course. In addition, this course also will teach you how to face a potential disaster.
It is just one of many health and safety courses we offer. This course will help you learn the best practices for keeping yourself safe and healthy when on the job. |
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CompTIA A+ Certification, Core 1 - Exam 220-1101 |
24.00 |
CompTIA A+ Certification, Core 1 - Exam 220-1101 provides the basic knowledge needed to install, configure, and support computer hardware and networking equipment. This includes:
- Applying troubleshooting skills
- Installing, configuring and maintaining PCs and devices for end users
- Understanding the basics of network protocols and infrastructure
- Properly and safely diagnosing, resolving, and documenting common hardware and network issues
- Understanding the basics of virtualization, desktop imaging, and deployment.
This course maps to CompTIA A+ Core 1: Exam 220-1101. You can download an objective map for the course from www.30bird.com.
This course assumes that you have basic computer knowledge. |
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Creating Community Collaborations |
2.00 |
Across the country, more and more communities are forming community collaborations to address the out-of-school needs of children and youth of all ages. When different segments of the community join together, share ideas, and pool their resources and efforts to create out-of-school time initiatives, children and youth benefit. What one organization or program may not be able to accomplish alone is often achievable when partnerships and collaborations among diverse groups and individuals are formed.
When school-age care professionals are knowledgeable about what it takes to create and sustain successful collaborations, they can play an important leadership role in creating out-of-school time initiatives and programs that will meet the needs of children and youth in their communities now and in the future. |
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GED: Social Studies - Unit 5: Post-Test |
0.25 |
Welcome to Unit 5: Post-Test. This post-test covers civics and government, US history, economics, and world geography. At the end of this post-test is a table that matches each test question to the content it covers. Use it to review and content you haven't mastered. |
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Managing Performance: Legal Appraisals |
0.84 |
In this course you will learn to: identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, and identify risks of legal challenges and the importance of maintaining positive communication. |
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Preventing Violence at the Workplace - Retail |
0.50 |
This course addresses workplace violence, including its factors and types, and provides strategies for preventing it. |
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California Harassment Prevention Training for Team Members |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture. |
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Effective Presentations: Building Presentations (Instructor Guide) |
1.17 |
Organization is extremely important in a presentation because the audience cannot follow your work if they become confused. Therefore, it is the responsibility of the presenter to help the audience understand the presentation from beginning to end.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Understanding Adverse Childhood Experiences (ACEs) (CDA 3) |
2.00 |
Children who are exposed to adverse childhood experiences (ACEs) face an increased risk for social-emotional, physical, and mental health issues. ACEs include abuse, neglect, parental separation or divorce, and other traumatic experiences before the age of eighteen. This course explores the awareness of trauma in young children and families and discusses the role of the early care and education professional in nurturing resilience. This course will help you to better understand ACEs and trauma. |
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Budgeting: Reviewing Budgets |
1.00 |
A typical budget contains information for a single year and is updated and revised periodically. Each company creates a budget that fits its unique needs. A budget can be used for many purposes, but its primary functions should be to support strategic goals and to help identify when actual results deviate from what was predicted. |
