Catalog

Catalogs

Image	Title	Duration (hours)	Description
	Team Participation: Nonverbal Communication and Active Listening	0.75	This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner.
	Learner Development and Individual Learning Differences	2.00	This course covers the different characteristics of students and their unique learning needs. It highlights the impact of disabilities on the development of individual students and their families and how best to support them. This course will help you develop new knowledge about students and help you understand your role as a paraprofessional. It is just one of the many paraprofessional courses we offer.
	Family-Teacher Relationships (CDA 4)	2.00	How do you view the families of the children in your classroom? If you were to generate a list of words to describe families, what kinds of positive and negative feelings would they convey? When we see ourselves as partners with the families we serve, the quality of care and nurturing children receive is greatly enhanced. Establishing such partnerships and building relationships is our responsibility. Communication strategies, such as practicing active listening, are key to this process. In this course, participants will describe the importance and benefits of establishing meaningful relationships with families and identify strategies for establishing meaningful relationships. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA Subject Area 4: Strategies to Establish Productive Relationships with Families. This course can also be taken as a stand-alone learning event, or as part of a broader early childhood education curriculum.
	Becoming Tech Savvy	1.50	This course was designed to help you learn various tips and tricks to use your devices as efficiently as possible. This includes tech skills, safety & security information, and keyboard and mouse shortcuts.
	Basic Computer Skills	1.50	In this course, you will learn how to get started with your first computer, including learning about files, computer setup and maintenance, and installing software.
	Planificación de Carrera y Salario (Spanish) Career Planning and Salary	1.00	En este curso, aprenderemos consejos sobre cómo descubrir sus necesidades profesionales, explorar diferentes opciones profesionales, investigar salarios, adquirir habilidades laborales esenciales y cómo planificar su carrera. In this course, we'll learn tips on how to discover your career needs, explore different career options, research salaries, gain essential job skills, and how to plan your career.
	Managing Performance: Performance Improvements (Instructor Guide)	1.34	In this course you will learn to: plan performance improvements, handle performance problems, and use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication.
	Quality Management: Customer Orientation	0.75	Customer orientation is an organizational mindset in which meeting the needs of the customer becomes an organization’s focus. Customer orientation is an important aspect of quality management because it ensures customer satisfaction by integrating the customer’s needs into strategic planning, product development, and product delivery. There are three components that comprise customer orientation: awareness of the market, communication of market intelligence to the entire organization, and initiatives to make use of the market intelligence.
	Young Worker Safety Training	0.75	This course covers federal laws regarding working minors as well as common workplace hazards.
,	Dance for Joy: Confident, Calm, and Compassionate	1.00	This module from Dance for Joy will provide teachers with resources and activities that can be used and modified to support physical, mental, social, and emotional development in young children. This course covers 5 activities: Tickle the Sky, Tapping, Every Little Cell, We are One, Scoop up the Universe.
	Advanced Interpersonal Communication: Supervisors	0.75	When you think of a supervisor, you probably think of your immediate boss. However, in the workplace, most people have several supervisors. Your workplace might be divided into teams, departments or divisions. Within each level, there is a supervisor to whom you are accountable, even if you do not deal with that person on a day-to-day basis. Company executives and board members can also be considered supervisors because they might have the power to make decisions regarding your employment, salary, promotions, and work assignments. It is important to communicate effectively with all of your supervisors to maintain an efficient workplace and to be able to promote your own ideas for improvements. In this course you will learn to: identify the types of ineffective supervisors and ways to interact with them, and negotiate a raise with a supervisor and offer an effective resignation.
	Microsoft PowerPoint - Basic: Getting Started	0.75	This course will focus on how to open a presentation, identify PowerPoint interface components, switch between views, and zoom in and out.
	Microsoft Word - Basic: Getting Started	1.25	This course will focus on how to use the elements of the Word window, create and save documents, and navigate a document and select text by using the keyboard and the mouse.
	Spinal Motion Restriction Decisions	1.50	Two of the University of Rochester’s finest educators discuss the decision-making that is involved with Spinal Motion Restriction.This enlightening discussion offers information that will allow providers to better interpret standing protocols.Subsequently providers will be able to create and execute better treatment plans. Jeremy Cushman M.D., M.S., NYS Paramedic is the Chief of the Division of Prehospital Medicine, Department of Emergency Medicine, at the University of Rochester. Mark Gestring, M.D., F.A.C.S., is the Director of Adult Trauma at the University of Rochester’s Regional Trauma Center. Enjoy the conversation as these two experts in their respective fields escort you through the nuance that every provider should consider when treating a patient with possible spinal trauma.
	Call Center Management: Managing for Excellent Service	1.00	This course will cover how to set service levels, achieve service levels, and use reports.
	Quality Management: The Costs Of Quality	0.50	Before the quality revolution that began in the United States in the 1980s, quality was frequently viewed as a goal that came at a higher price for production. However, the reality is that poor quality is a result of the ineffective use of resources, including wasted material and labor. Therefore, improved quality means better use of resources and lower costs. In this course you will learn to: identify the relationship between quality and cost, the benefits of establishing quality requirements, management’s responsibilities for achieving conformance, and the costs of customer dissatisfaction.
	Human Relations Skill Development: Leadership Styles and Conflict Management for Paraprofessionals	1.50	Research indicates that those in positions of leadership use a variety of different leadership and management styles. A person’s effectiveness as a leader is often directly linked to their leadership style. It is important for paraprofessionals to be aware of the assumptions and characteristics of different leadership styles. Knowledge of different leadership styles can help paraprofessionals reflect on their own leadership style, and assess its effectiveness. It can also help paraprofessionals take a proactive approach to applying different leadership styles and techniques, depending on the situation. Leaders also use a variety of different styles when it comes to managing and resolving conflicts. By understanding how to diagnose the causes and dynamics of conflict, and understanding the characteristics of different conflict management styles, paraprofessionals can choose the best conflict management strategy for each situation.
	Project Management - Intermediate: Risk Analysis, Response, and Control	1.00	This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control.
	Sales Skills: Advanced: Developing a Winning Strategy	0.50	This course will focus on examining consulting strategies and developing solutions for clients.
	Searching Online	0.75	This course covers the fundamentals of searching online. From using basic features, such as the homepage and address bar, to using "advanced search" to find very specific information, this course will cover it all.
	Use Information Correctly	0.75	This course covers the basics of using online information. We will go over copyrights, Creative Commons, and public domain work, as well as the rules associated with using these forms of media.
	Computer Software Technician - Exam 220-1002	24.00	30 Bird Media’s instructor-led course, Computer Software Technician, provides the basic knowledge needed to install, configure, and support computer operating systems and software. This includes: - Installing, configuring and maintaining operating systems and software for end users - Understanding the basics of Windows network connections and resource sharing - Properly and safely diagnosing, resolving, and documenting common software issues - Understanding and applying basic cybersecurity principles - Performing IT operations and incident response procedures - Providing appropriate customer support This course maps to the CompTIA A+ 220-1002 certification exam. Objective coverage is marked throughout the course. This course assumes that you have basic computer knowledge.
	Implicit Bias (Corrections)	1.00	In this course, you’ll learn about implicit biases that happen despite our best intentions. After completing this course, you will be able to: Define implicit bias. Describe how implicit bias can impact the workplace or an organization. Identify the steps you can take to further educate yourself about this topic.
	Sales Management: Motivating Sales Teams	1.00	This course will focus on motivating sales professionals, monitoring and increasing motivation levels, and addressing substandard sales performance.
	Observing Children in School-Age Programs	2.00	Conducting and documenting objective, accurate observations of children in school-age programs is an important professional responsibility of school-age care professionals. Two useful tools for structuring observations are developmental checklists and anecdotal records. Both tools provide rich information that help staff learn about children’s development. When school-age care staff conduct regular observations of children’s development, and prepare objective documentation of these observations, they are able to discover the uniqueness of each child, and provide developmentally appropriate guidance and support for all children in the program.