Catalog

Catalogs

Title	Duration (hours)	Description
Sales: Qualifying	0.50	In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services.
Understanding Cognitive Behavioral Therapy	1.00	This course covers the fundamental principles of cognitive behavioral therapy. It explores how educators can apply them to assist students with cognitive distortions or specific disorders that may affect them. It is just one out of many educational professional courses we offer. This course will help you develop new knowledge about students and will give you specific resources to help you in the classroom. Please note, educators are not trained psychologists. This course is meant to serve as an introduction to cognitive behavioral therapy concepts so they understand what resources are available to their students. For true cognitive behavioral therapy, students should consult a registered psychologist.
Managing Performance: Legal Appraisals	0.84	In this course you will learn to: identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, and identify risks of legal challenges and the importance of maintaining positive communication.
Making Your Home A Safer Place	0.75	This course covers household safety. This includes fire and kitchen safety, emergencies, infant safety, and more. This course will help you learn about the best practices for everyone inside the house, from infants to pets. It is just one of the many health and safety courses we offer.
Conflict and Communication: Why Can't We Be Friends?	1.00	Conflict occurs when we are in relationship with others. In fact, the hallmark of a healthy relationship is not the absence of conflict, but the ability to successfully resolve it. Unfortunately, resolving conflict is not a skill many of us were taught. We'll explore the fundamental causes of conflict and the dynamics that can escalate conflict. Finally, we’ll cover the tools necessary to navigate conflict successfully, including effective communication strategies.
Electrical Safety	0.75	This course covers OSHA’s role and standards regarding electrical safety/hazards, defines the basic fundamentals of electricity, identifies and recognizes safety hazards, and describes protection methods against electrical hazards.
Zoonotic Disease and Biosecurity	2.00	Every year, zoological organizations are faced by new challenges in maintaining the health of their animal collections. Zoonosis, or disease that can be spread between species, forms one of the greatest threats to the safety of animals, guests, and keepers. Using a case study from a zoonotic disease concern at the San Diego Zoo, you will learn the basics of zoonotic disease identification and prevention, including standard record keeping, best practices, health and safety protocols for keepers, and the understanding of how disease can be spread.
Introduction to Eldercare	2.75	This course will equip you with the essential knowledge to navigate the unique challenges and opportunities that come with caring for older adults.
Project Management - Basic: Scope Definition, Verification, and Change Control	1.50	This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database.
Creativity and Innovation: Personal Creativity	1.34	Creativity is often considered a talent that some people have. Actually, creativity's a skill that everyone can nurture through exercise and practice. You can prepare yourself both mentally and physically to be creative. In this course you will learn to: prepare yourself mentally and physically to be creative, and use your experiences, innocence, intuition, and sense of adventure to increase your creativity.
Exploring Developmental Needs and Characteristics of Different Age Groups	2.00	Certain developmental needs and traits are associated with younger school-age children, while others are typical of older school-age children and youth. While the differences between school-age children of different ages are not clear-cut, there are some general traits and tasks that are often associated with younger (ages 5 – 7), middle (ages 8 – 10), and older (ages 11 – 12) school-age children and youth. Understanding these differences helps staff plan appropriate activities and guidance strategies for children of different ages.
Correcting Performance Problems: Disciplining Employees (Instructor Guide)	1.67	Discipline is proactive, as opposed to punishment, which is reactive. Punishment provides a consequence to an action that is deemed unacceptable, whereas discipline is designed to exchange undesirable behavior for satisfactory behavior. The purpose of disciplining an employee is twofold: 1. To correct or eliminate undesirable behavior, and 2. To provide training that improves or strengthens performance. In this course you will learn to: keep a disciplinary perspective, determine the cause for disciplining an employee, and prepare for conducting a disciplinary meeting, maintain a positive rapport, avoid pitfalls during a disciplinary meeting with employees, and keep meetings productive, and monitor employee performance and conduct a follow-up meeting with the employee. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Project Teams: Preparing Teams for Project Work	1.00	Building a project team is more complex than assigning employees to the team. Team members must feel a sense of dedication to other team members, as well as to the project itself. Members who are not dedicated to the project team often disregard meetings, deadlines, and commitments, causing the entire team to suffer. To avoid these problems, the team managers and supervisors need to encourage team building to benefit the project, the team members, and the organization. In this course you will learn to: empower and motivate a project team and develop positive culture in a project team, identify the causes of change in a team and manage change, and improve existing project teams.
Project Teams: Preparing Teams for Project Work (Instructor Guide)	1.00	Building a project team is more complex than assigning employees to the team. Team members must feel a sense of dedication to other team members, as well as to the project itself. Members who are not dedicated to the project team often disregard meetings, deadlines, and commitments, causing the entire team to suffer. To avoid these problems, the team managers and supervisors need to encourage team building to benefit the project, the team members, and the organization. In this course you will learn to: empower and motivate a project team and develop positive culture in a project team, identify the causes of change in a team and manage change, and improve existing project teams. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Egress, Fire Prevention, & Fire Protection	0.65	In this course, participants will learn about escape routes and exits, emergency action plans, fire prevention plans, fires, fire extinguishers, and workplace fire prevention tips.
Creating a Supportive Classroom Community (CDA 3)	2.00	Learn ways to bring out nurturing, caring behaviors in children and youth to create a classroom community where children and youth support each other. Learn how to use non-competitive games to foster acceptance of all children and youth. Identify the strengths and weaknesses for both you and the children and youth in your program, and how to put the strengths to good use creating a sense of acceptance and community. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA Subject Area 3: Supporting Children's Social and Emotional Development and may also be taken as a stand-alone learning event or as part of a broader early childhood education curriculum.
CompTIA A+ Certification, Core 1 - Exam 220-1101	24.00	CompTIA A+ Certification, Core 1 - Exam 220-1101 provides the basic knowledge needed to install, configure, and support computer hardware and networking equipment. This includes: - Applying troubleshooting skills - Installing, configuring and maintaining PCs and devices for end users - Understanding the basics of network protocols and infrastructure - Properly and safely diagnosing, resolving, and documenting common hardware and network issues - Understanding the basics of virtualization, desktop imaging, and deployment. This course maps to CompTIA A+ Core 1: Exam 220-1101. You can download an objective map for the course from www.30bird.com. This course assumes that you have basic computer knowledge.
Advanced Interpersonal Communication: Organizational Culture	1.34	An organizational culture is the personality of an organization. This personality is both determined and accepted by the organization’s members. For example, an organization might have a culture that is youthful, energetic, and fast-paced. In this type of culture, decisions are made quickly, and employees are empowered to take action in a wide variety of situations. Another organization might be more straight-laced and policy-oriented. This organization would be much more formal and serious in the way it does business. It is important to recognize and understand the culture of an organization, so that you can determine your fit with the organization. In this course you will learn: to determine the nature of an organization’s culture, to use the cultural network to your advantage, and identify the characteristics of the roles exhibited in the network, to identify the elements of physical culture that affect interpersonal communication, and to identify the ways in which managers can build a positive culture.
Exploring Four Areas of Development of Children K-6 for Paraprofessionals	1.00	One of the most helpful ways to gain an understanding of the needs and interests of students ages 5-12 is to examine their development from four different perspectives: physical, cognitive, social, and emotional. It is important for paraprofessionals to keep all four of these areas in mind when helping educators implement classroom activities and experiences. Keeping the four areas of development in mind helps staff to better understand the development of the whole child.
Business Ethics: Whistle-Blowing (Instructor Guide)	0.75	In this course you will learn to: identify criteria for whistleblowing and the risks associated with it, and identify when and how to blow the whistle.
Pneumothorax and Hemothorax for EMTs	1.00	Paramedic Instructor Peter Bonadonna discusses some of the most life threatening chest injures.
CompTIA A+ Certification Comprehensive - Exams 220-1101/220-1102	40.00	CompTIA A+ Certification Comprehensive - Exams 220-1101/220-1102 provides the basic knowledge needed to install, configure, and support computer software and implement networking. This includes: - Applying basic methodical troubleshooting skills as an IT technician - Identifying motherboard and CPU components, installing or replacing them, and troubleshooting their functions - Identifying power supply functions and connectors, installing them into a PC, and troubleshooting power issues - Configuring BIOS/UEFI firmware, identifying and installing RAM, and troubleshooting memory issues - Comparing internal and external expansion buses on a computer, installing internal cards, and identifying expansion cables and connectors - Distinguishing between physical storage technologies, installing drives, and troubleshooting storage problems - Connecting, configuring, and troubleshooting common input-output devices - Describing common printing technologies, installing and maintaining printers, and troubleshooting printing issues - Identifying client operating system features, installing Windows and application software, and working with scripts - Managing and troubleshooting operating systems using built-in administrative tools, such as the Windows Control Panel, Windows Settings, and command-line utilities - Describing network principles, network devices, and internet connection technologies - Identifying and categorizing network cables and connectors - Configuring and troubleshooting issues related to TCP/IP and other network protocols - Describing common wireless networking standards and encryption methods - Configuring and troubleshooting problems with Windows resource sharing and network connections - Identifying and using virtualization technology and cloud computing services - Identifying types of mobile devices and operating systems, and configuring and troubleshooting mobile devices - Recognizing common cybersecurity threats and the security controls which are used to reduce risk - Identifying and using security features built into operating systems, as well as security hardware and software used on workstations and networks - Securing workstations and mobile devices against security risks, and troubleshooting common security issues such as malware infection - Applying best practices in IT operations, including policies, documentation, ticketing systems, incident response, and data backups and recovery This course maps to the CompTIA A+ Certification 220-1101 and 220-1102 certification exams. You can download an objective map for the course from 30bird.com. This course assumes that you have basic computer knowledge. For exam practice, use the separate Exam Preps for exams 220-1101 and 220-1102: - CompTIA A+ Core 1 220-1101 Exam Prep - CompTIA A+ Core 2 220-1102 Exam Prep
Safety Communication and Training Techniques	1.50	This course covers certain safety and logistics measures for the workplace. This includes topics like different types of safety training, creating safety programs with different learners in mind, and how to use various types of media to communicate objectives.
Construction Safety & Prevention Program: OSHA Inspections	0.50	This course covers the process of OSHA inspections, the penalties incurred when a workplace does not satisfy OSHA standards, and how to properly respond to an OSHA inspection.
E-Mail Etiquette: E-Mail Messages	0.50	In this course, you will learn how to take advantage of the headers in e-mail messages. You will learn about the “To” field, in which you should type the recipient’s e-mail address. You will also learn when to send carbon copies and blind carbon copies of messages. You will learn the importance of writing a proper subject field for e-mail messages and that the header also includes the date and time of sending messages. Finally, you will learn how to construct the body of an e-mail message, add a personal touch to your messages by including a proper greeting, relay information by placing it in the appropriate order, and use different types of lists effectively. You learned the correct way to write long e-mail messages to keep recipients interested in the information and how to effectively close e-mail messages.