Catalog

Catalogs

Title	Duration (hours)	Description
Project Management - Advanced: Contract Administration and Closeout	0.50	This course will cover how to administer a contract and identify contract administration structures. You will also learn how to identify the elements of contract administration, and close out a contract.
Effective Presentations: Audience Analysis and Supporting Material	0.50	This course will cover how to analyze the audience and identify the benefits of audience analysis. You will also learn how to determine the supporting material and the types of supporting material.
Business Etiquette: Traveling for Business	0.75	This course will cover how to be a courteous traveler and follow etiquette for traveling by plane, train, or car, and staying at hotels. You will also learn how to prepare for international business trips by understanding cultural orientations and respecting hosts.
Effective Presentations: Building Presentations	0.50	This course will cover how to build a presentation, develop an introduction and capture the attention of the audience, and organize the body of the presentation and use transitions. You will also learn how to conclude the presentation.
Business Accounting: Time Value of Money	1.00	This course will cover how to calculate the present and future values of a cash flow as well as how to calculate the interest rate and the maturity date of a security by using the time value of money equation. You will also learn how to calculate the present and future values of ordinary annuity and annuity due and the present and future values of bonds.
Business Finance: Future and Present Value of Money	0.75	This course will cover how to calculate the time value of money. You will also learn how to use compounding and discounting methods to calculate the future and present value of money.
Project Management - Intermediate: Project Performance and Conclusion	0.50	This course will cover how to classify performance reports and evaluate the performance of a project by using variance analysis, trend analysis, and earned value analysis. You will also learn how to identify the benefits of close-out reporting and ways to close a project.
Project Management - Intermediate: Risk Identification and Management	1.00	This course will cover how to classify project risks and identify risk management goals and how to identify the steps in the risk management process, design a risk management plan, and identify key issues that a risk management plan must address. You will also learn how to identify common sources of risks and tools you can use to help in the identification process, and describe and classify risks once they are identified.
Project Management Intermediate: Quality Assurance and Control	1.25	This course will cover how to conduct an audit, identify project costs and cost of quality categories, and reduce overall project costs. You will also learn how to develop a quality control system, describe quality control concepts and statistical terms, and use a variety of quality control tools.
Business Writing: Formal Proposals	0.75	This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal.
Customer Relationship Management: eCRM Customization and Goals	0.50	This course will cover how to customize eCRM and how to achieve CRM goals through eCRM.
Business Accounting: Accounting System	0.50	This course will cover how to define accounting terms and identify the institutions that establish accounting principles for businesses. You will also learn how to relate the accounting system to various business activities.
Business Accounting: Accounting for Liabilities	0.75	This course will cover how to define and account for the various types of current liabilities. You will also learn how to define and account for the various types of long-term liabilities.
Grammar Skills: The Importance of Grammar	1.00	This course will cover how to define grammar and discuss its importance. You will also learn how to identify and correctly use different forms of nouns and verbs.
Career Development: Career Strategies	1.00	This course will cover how to define, set, and maintain career goals and avoid career goal-setting pitfalls. You will also learn how to identify the stages of the career development cycle, plan a career strategy, and identify the types of career moves in your organization.
Business Etiquette: Office Protocol	1.00	This course will cover how to describe business etiquette, present a professional appearance, and identify appropriate business attire. You will also learn how to practice cubicle and office etiquette and how to develop positive coworker relationships and avoid rumors, gossip, and conflicts.
Project Management - Basic: Schedule Development and Control	1.50	This course will cover how to describe schedule development, identify various mathematical analysis techniques for schedule development, and identify the different ways you can present project schedules. You will also learn how to implement schedule control, level resources, and calculate schedule variances.
Business Etiquette: Etiquette in Communication	1.00	This course will cover how to describe telephone courtesy and apply it while using telephone, voice mail, and speakerphones as well as how to follow proper writing guidelines to communicate written information clearly and efficiently. You will also learn how to follow proper writing guidelines to communicate written information clearly and efficiently.
Excellence in Service - Basic: Customer Service Skills	1.00	This course will cover how to develop customer service skills and provide high quality customer service. You will also learn how to solve customer service problems.
Change Management: Managing Change	0.50	This course will cover how to encourage creativity in employees and develop a commitment to change in employees. You will also learn how to communicate change effectively, improve listening skills, and control grapevine.
Business Etiquette: Business Functions	1.25	This course will cover how to follow proper etiquette at business functions. You will also learn how to identify formal table settings, utensils, and glassware at business dinners, and demonstrate proper etiquette for business dining.
Effective Presentations: Fundamentals of Presentation	0.75	This course will cover how to identify and use effective presentations. You will also learn how to plan a presentation and determine primary and secondary objectives.
Business Accounting: Accounting for Assets	1.00	This course will cover how to identify asset types and use the accounting equation and how to define current assets and identify related accounting methods. You will also learn how to define noncurrent assets and identify related accounting methods.
Career Development: Career Aspirations	0.75	This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration.
Call Center Management: Customer Management	0.75	This course will cover how to identify customer expectations and manage customer relationships.