Catalog

Catalogs

Title	Duration (hours)	Description
Business Finance: Bonds and Stocks	1.00	This course will cover how to identify different bond types, and describe their characteristics as well as how to identify different types of stocks, and describe the characteristics of stock market. You will also learn how to evaluate bonds and stocks, and identify the terms involved in their valuation.
Customer Relationship Management: Customer Loyalty	1.00	This course will cover how to identify the benefits of loyal customers, and create loyal customers. You will also learn to develop customer relationships, and implement the goals of market intelligent enterprises.
Change Management: Obstacles to Change	0.75	This course will cover how to identify the causes of resistance and the negative reactions to change and the methods for managing them. You will also learn how to identify the causes of complacency and prepare for crisis.
Project Management - Intermediate: Organizational Planning	0.75	This course will cover how to identify the characteristics of a successful project manager, different types of power, and the different project organizational structures. You will also learn how to create a project team, and identify the many facets of organizational planning.
Project Management - Advanced: Procurement Planning	1.00	This course will cover how to identify the components of the contracts and procurement variable and define contract types. You will also learn how to identify the role of procurement planning in project management and identify factors that influence procurement planning.
Customer Relationship Management: eCRM	1.00	This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM.
Call Center Management: Call Center Fundamentals	1.00	This course will cover how to identify the functions of a call center and set up the call center.
Project Management - Intermediate: Risk Analysis, Response, and Control	1.00	This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control.
Excellence in Service - Basic: Customer Communication	1.00	This course will cover how to identify the importance of effective communication and the importance of interpersonal communication. You will also learn how to provide good service on the telephone and compose effective e-mail messages.
Change Management: Moving Forward	0.50	This course will cover how to identify the information required and the common responses to the new beginnings phase and identify what people need during this phase. You will also learn how to identify the strategies and communication guidelines to manage the new beginnings phase.
Call Center Management: Communicating Information to Executives	0.75	This course will cover how to identify the information that executives need and communicate with executives.
Change Management: Fundamentals of Change Management	0.50	This course will cover how to identify the levels of change and the misconceptions about change and identify the importance and benefits of change. You will also learn to identify the behaviors and traits of a change leader, and role of resilience during change.
Project Management - Basic: Resource Identification and Cost Approximating	0.75	This course will cover how to identify the necessary project resources by using a WBS and other tools, identify resource types, and assign resources. You will also learn how to make cost approximations, assess the effect of risk and activity duration on cost estimates, and apply cost estimating techniques.
Project Management - Basic: Scope Definition, Verification, and Change Control	1.50	This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database.
Project Management - Advanced: The Project Management Process	0.75	This course will cover how to identify the project management process groups and variables and differentiate between product-oriented processes and project management processes. You will also learn how to initiate and plan a project.
Project Management - Intermediate: Staff Acquisition and Team Building	1.00	This course will cover how to identify the right team members for a given project, negotiate for project staff, and identify categories of personnel problems. You will also learn how to develop a project team, overcome barriers to effective team development, and apply motivational techniques.
Project Management - Advanced: Execution, Control, and Project Closeout	0.75	This course will cover how to identify the steps in the executing process group, close out a project, identify the importance of writing closeout reports, and identify methods to terminate a project. You will also learn how to measure, monitor, and adjust aspects of a project to produce a desired outcome.
Change Management: Change Process	0.50	This course will cover how to identify the steps of a change process, analyze a change situation and identify important aspects of change, and choose an action and identify the restraining and driving forces. You will also learn how to create a sense of urgency, set goals, motivate employees, delegate, and prevent failure as well as how to identify the methods of monitoring the progress of a change.
Change Management: Adapting to Change	0.75	This course will cover how to identify the truths and misconceptions about change and understand the difference between change and transition. You will learn how to identify the factors that affect the response to change and list the styles of response. You will also learn how to identify the feelings arising during the endings phase and identify the strategies to manage the endings phase.
Customer Relationship Management: CRM Basics	1.00	This course will cover how to identify the types of customer relationship management and their goals. You will learn how to develop a customer relationship management program.
Business Accounting: Stockholders' Equity	1.50	This course will cover how to identify various types of stocks and calculate the value of a corporation’s stock as well as how to use financial ratios to calculate book value and market value per share. You will also learn how to identify the components of stockholders’ equity and report stockholders’ equity on financial statements.
Excellence in Service - Advanced: Service Teams	1.50	This course will cover how to implement proper training and empower employees and motivate employees and reinforce desirable behavior in them. You will also learn how to build customer service teams and select the right employees and conduct an interview.
Effective Presentations: Presentation Mechanics	0.50	This course will cover how to incorporate visual aids and understand the types of visual aids. You will also learn how to display and create visual aids.
Project Management - Basic: Project Initiation and Scope Planning	1.00	This course will cover how to initiate a project, identify project deliverables, use effective project selection methods, identify project constraints, and write a project charter. This course will encourage you to create a scope statement, create a statement of work, and follow a scope management plan to prevent scope creep.
Business Etiquette: Communicating in the Workplace	1.25	This course will cover how to introduce people properly and identify actions to take when being introduced as well as how to be an effective conversationalist and handle conversational faux pas. You will also learn how to follow meeting protocol and etiquette.