Catalog

Catalogs

Title	Duration (hours)	Description
Sales Skills: Basic: Sales Fundamentals	0.75	This course will focus on describing and implementing the sales process, working with clients to understand their decision-making process, and defining common sales terminology.
Sales Skills: Basic: Your Professional Self	0.75	This course will focus on developing positive personal characteristics, establishing credibility, and behaving professionally with clients.
Sales Skills: Advanced: Developing a Winning Strategy	0.50	This course will focus on examining consulting strategies and developing solutions for clients.
Sales Skills: Basic: Handling Clients	1.50	This course will focus on finding your clients by prospecting, making sales calls, and networking; connecting with your clients by increasing your visibility, developing business allies, and putting them at ease; and examining the problem-solving process, and finding solutions for clients’ problems.
Call Center: Telephone Service Fundamentals	0.75	This course will focus on how to analyze the importance of good telephone service and develop a positive attitude and interpersonal skills. You will also learn how to greet customers.
Business Finance: Stand-Alone Risk	0.50	This course will focus on how to classify risks and perform probability analysis and derive the expected rate of return. Learners will also learn how to calculate the standard deviation on a potential investment, and interpret the coefficient of variation.
Business Writing: Letter Proposals	0.50	This course will focus on how to create a letter proposal. You will also learn how to format a letter proposal to make it visually appealing.
Excellence in Service - Advanced: Customer Loyalty	1.00	This course will focus on how to create customer loyalty through dedicated employees and identify the fundamentals of customer loyalty. You will also learn how to understand your customers and make service memorable.
Microsoft Excel - Basic: Getting Started	0.75	This course will focus on how to define a spreadsheet, identify spreadsheet components, identify the main components of the Excel window, open and navigate workbooks, and create a workbook from a template.
Project Management Essentials: Project Change Control	0.75	This course will focus on how to define project change control and how to identify the steps in accommodating the changes in a project.
Project Management Essentials: Project Scheduling	1.25	This course will focus on how to develop a project schedule by using CPM, PERT, project network diagrams, arrow charting, and Gantt charts and how to dentify the benefits of CPM and PERT, the critical path, and the methods of duration compression.
Time Management: Time Management Plans	1.00	This course will focus on how to develop a time management plan to help identify and achieve goals and organize your day by creating a daily plan and avoiding obstacles.
Project Management Essentials: Activities and Dependencies	0.75	This course will focus on how to identify project activities and recognize the types of project activities and the categories of dependencies and dependency relationships, analyze activities by creating an activity analysis form, and estimate the time duration and cost of project activities.
Excellence in Service - Basic: Customer Management	1.00	This course will focus on how to identify the basics of managing dissatisfied customers and handle angry customers. You will also learn how to work with upset customers and reduce customer service stress.
Time Management: Time Management Overview	1.00	This course will focus on how to identify the benefits of time management and the relationship between personality types; evaluate your productivity by calculating the cost of your time and performing a time audit; and organize your time by creating a to-do list, identifying goals, and setting priorities.
Time Management: Information Overload	1.00	This course will focus on how to identify the causes of information overload and overcome it by screening information, control paperwork by organizing your office and filing system, and communicate effectively to increase productivity.
Virtual Teams: Effectiveness, Social Dynamics, and Decision-Making	0.75	This course will focus on how to identify the factors influencing effectiveness and the indications revealing ineffectiveness, identify the social dynamics stages and factors, and identify the steps in the decision-making process, methods of making decisions, and the challenges while making decisions.
Project Management Essentials: Financial Issues	0.75	This course will focus on how to identify the fundamental considerations involved in completing project cost estimates and the importance of your organization’s financial policy and the different types of cost.
Virtual Teams: Communication	1.50	This course will focus on how to identify the importance of effective communication, the purpose of a communication design process, the technological and cultural barriers in communication, and the technological innovations in communication and the guidelines for using these technologies.
Team Participation: Making a Decision	0.50	This course will focus on how to identify the need for collective decision-making and the rules to be followed while making decisions, identify the requirements for and elements of team decision-making, and identify and use various decision-making methods.
Virtual Teams: Obstacles and Success Factors	0.50	This course will focus on how to identify the obstacles in the progress of a virtual team and identify the factors that influence the success of a virtual team.
Project Management Essentials: Defining the Project	0.50	This course will focus on how to identify the participants and the influence of stakeholders on a project and project objectives, benefits, and constraints.
Team Participation: Consensus	0.75	This course will focus on how to identify the prerequisites for and steps of the consensus process and identify and overcome challenges to the consensus process.
Team Participation: Conflict	0.75	This course will focus on how to identify the symptoms, causes, and processes of team conflict; understand the nature of conflict and how it affects a team; and identify types of power and understand their impact.
Virtual Teams: Alternative Office Arrangements	0.50	This course will focus on how to identify the types of alternative office arrangements and the benefits of telecommuting and the skills and challenges of telecommuters.