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Sales: Completing |
0.75 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
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Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Basic Computer Skills |
1.50 |
In this course, you will learn how to get started with your first computer, including learning about files, computer setup and maintenance, and installing software. |
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Writing Skills |
0.50 |
In this course, you will learn how to develop your writing abilities by pursuing inspiration, practicing writing business letters and emails, differentiating between active and passive voice, and more. |
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Sales: Prospecting |
0.75 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
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Sales: Presenting |
1.00 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
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Elder Abuse Prevention |
1.00 |
In this course, you will learn about the prevalence of elder abuse and define the scope of this hidden epidemic. You will learn about the different types of abuse, your role in caring for elders, how to recognize signs of abuse, what to do if abuse is suspected, and how to help prevent it.
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Customer Communication |
1.00 |
In this course, you will learn about the importance of clear customer communication and effective listening. You’ll hear about some guidelines to help you communicate clearly, as well as the importance of non-verbal aspects of communication. You will learn how to provide good service on the telephone and will go through a three-step process for providing quality telephone service. You’ll also learn about telephone etiquette, including taking messages and how to effectively use voicemail. Finally, you’ll learn how to compose effective email messages. |
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Exploring Taxonomy and Systematics |
1.00 |
In this course, you will learn about the history of taxonomy and the key contributors to its development, as well as taxonomy’s applications in animal management and conservation.
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Internet Safety for Kids |
1.00 |
In this course, you will learn about the common dangers of frequent internet use, the best ways to deal with and avoid such dangers, methods to teach kids about internet safety, and more. |
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Bloodborne Pathogens and HIV (Corrections) |
1.00 |
In this course, you will learn about the characteristics of bloodborne pathogens, diseases caused by these pathogens, such as HIV, and how they are transmitted. You will also learn the elements of an exposure control plan and how to prevent contact with or infection from contaminated body fluids. In addition, you will learn how to handle exposure incidents involving blood, and the signs, labels, and color-coding used to warn of biohazards and bloodborne pathogens. This training is provided to help employers provide a safe and healthful work environment for their employees and minimize the possibility of employee exposure to bloodborne pathogens. |
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Sales: The Sales Process |
0.50 |
In this course, you will learn about the benefits of a sales process and identify its five phases. You will also learn about the five phases of the buying process. |
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Digital Media Literacy |
1.50 |
In this course, you will learn about judging online information, understanding and interpreting the media, and society's relationship with social media and smartphones. |
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Creativity |
0.50 |
In this course, you will learn about creativity, including what it is, how to encourage it, and how to utilize it for positive collaboration. |
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21st Century Skills in Young Children |
1.00 |
In this course, you will identify skills considered to be essential for success in the 21st century, and examine the critical connection between these skills and academic learning. You will also explore how one Key Learning Area from Learning Standards for Early Childhood - Social and Emotional Development - can help you promote the development of 21st Century Skills in the children with whom you work. |
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21st Century Skills and Play |
1.00 |
In this course, you will identify skills considered to be essential for success in the 21st century, and examine the critical connection between these skills and academic learning. You will also explore how one Key Learning Area from Learning Standards for Early Childhood - Approaches to Learning through Play - can help you promote the development of 21st Century Skills in the children with whom you work. |
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21st Century Skills in Early Childhood (CDA 2, 3, and 8) |
2.00 |
In this course, you will identify skills considered to be essential for success in the 21st century and examine the critical connection between these skills and academic learning. You will also explore how two Key Learning Areas from Learning Standards for Early Childhood - Social and Emotional Development and Approaches to Learning through Play - can help you promote the development of 21st Century Skills in the children with whom you work. This course is also designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers Subject Area 2: Advancing Children’s Physical and Intellectual Development, Subject Area 3: Supporting Children’s Social and Emotional Development and Subject Area 8: Understanding Principles of Child Development and Learning. |
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Career Experiences |
2.00 |
In this course, you will hear firsthand accounts of the professional experiences of others, as well as advice for dealing with failure and tips for pursuing happiness in the workplace. |
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Egress, Fire Prevention, & Fire Protection |
0.65 |
In this course, participants will learn about escape routes and exits, emergency action plans, fire prevention plans, fires, fire extinguishers, and workplace fire prevention tips. |
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Managing Performance: Appraising Employee Performance (Instructor Guide) |
1.67 |
In this course you will learn to: understand the performance appraisal process, identify and gather appraisal material, prepare for an appraisal discussion, lead employees in an appraisal discussion, and respond to defensive employees and resolve conflict in an appraisal discussion. |
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Business Ethics: Unethical Behavior |
1.00 |
In this course you will learn to: recognize the sources of unethical behavior, and take action to prevent it, and end unethical behavior by conducting an intervention meeting, and promote ethical behavior in the workplace. |
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Business Ethics: Unethical Behavior (Instructor Guide) |
1.00 |
In this course you will learn to: recognize the sources of unethical behavior, and take action to prevent it, and end unethical behavior by conducting an intervention meeting, and promote ethical behavior in the workplace. |
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Managing Performance: Performance Improvements (Instructor Guide) |
1.34 |
In this course you will learn to: plan performance improvements, handle performance problems, and use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication. |
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Strategic Decision Making: Negotiation Decisions |
1.17 |
In this course you will learn to: improve negotiation strategies and identify the actions that can improve decision outcomes, and identify the decision making pitfalls negotiators encounter. |
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Strategic Decision Making: Negotiation Decisions (Instructor Guide) |
1.17 |
In this course you will learn to: improve negotiation strategies and identify the actions that can improve decision outcomes, and identify the decision making pitfalls negotiators encounter.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
