Catalog

Catalogs

Title	Duration (hours)	Description
Fire Evacuation Training	0.33	This course covers proper fire safety techniques to help keep you and your customers safe. It also covers the key elements to remember during a fire evacuation.
Cultural Competence: Diversity, Identity, and Engagement	2.00	Many programs engage children, youth, families, and staff from diverse cultural backgrounds. In order to best serve their community, out-of-school time program staff need to develop the vocabulary and skills to engage with people from different cultures. During this course, participants will explore how culture can impact and shape individuals, examine their own cultural identities and how these identities may impact their interactions with others, and levels of engagement with diverse groups.
Guiding School-Age Children in Groups: MAPs and DDADA	1.00	When large numbers of children are involved in the program, it is challenging to create and deliver school-age program activities that can meet the needs of all children. The key to success is taking a systematic approach to program planning. It is important for staff to understand how to select appropriate activity options, and use effective management strategies that make it possible to offer a balanced variety of simultaneous activity options. This understanding will help staff plan and implement a program that effectively supports, nurtures, and guides individual differences, and fosters positive interaction among children in groups.
Connection Planning in Long-Term Care	1.00	This module includes training for staff and providers in the importance of social connection and practical strategies learners can use to promote social connectedness in long-term care. The module explains how to implement Connection Planning, a brief, person-centered behavioral intervention for developing resident care plans that address social connection. Connection Planning includes evidence-informed, practical strategies to promote meaningful social connection among residents in long-term care.
Attracting (and Keeping) New Supporters in the Digital, Engagement Age	1.00	There are more non-profits in the market every day, but less donors. Is this a recipe for disaster, or an opportunity for us to transform what donor acquisition, retention and stewardship look like in our digital age? Join us during this 60 minute webinar to learn what innovative donor engagement in 2013 looks like by walking through some of the San Diego Zoo Global's recent digital campaign hits and misses to see how you can help your organization rise above this changing donor landscape.
Environmental Systems	2.00	Many of the animals exhibited in zoos and aquariums have very specific environmental requirements that must be met in order to support the life form and better ensure its welfare. This course will explore the unique biological, physiological, and welfare requirements of several varied types of animals; their unique requirements; and the implications for the provision of these requirements.
Egress, Fire Prevention, & Fire Protection	0.65	In this course, participants will learn about escape routes and exits, emergency action plans, fire prevention plans, fires, fire extinguishers, and workplace fire prevention tips.
Change Management: Managing Change	0.50	This course will cover how to encourage creativity in employees and develop a commitment to change in employees. You will also learn how to communicate change effectively, improve listening skills, and control grapevine.
A Student Guide to the Clery Act	0.50	The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, commonly known as the Clery Act, is a federal law that requires colleges and universities to track and disclose information about crimes that occur on or near campus. This course is designed to help students understand how the Clery Act impacts them and their school.
Call Center Management: Communicating Information to Executives	0.75	This course will cover how to identify the information that executives need and communicate with executives.
Draft Presentation: Storyboard of Results	1.00	Your boss has asked you to present the results of your behavioral inquiry at a staff meeting. How do you tell the story of your project, providing enough detail so they will understand, but not too much so they will be able to focus on how this relates to the decision at hand? Listen to a research team present their draft presentation and offer suggestions about how this could be improved to enhance communication. Pick up some creative tips and offer a few of your own.
Project Management Essentials: Project Scheduling	1.25	This course will focus on how to develop a project schedule by using CPM, PERT, project network diagrams, arrow charting, and Gantt charts and how to dentify the benefits of CPM and PERT, the critical path, and the methods of duration compression.
Time Management: Information Overload	1.00	This course will focus on how to identify the causes of information overload and overcome it by screening information, control paperwork by organizing your office and filing system, and communicate effectively to increase productivity.
Advanced Interpersonal Communication: Supervisors	0.75	When you think of a supervisor, you probably think of your immediate boss. However, in the workplace, most people have several supervisors. Your workplace might be divided into teams, departments or divisions. Within each level, there is a supervisor to whom you are accountable, even if you do not deal with that person on a day-to-day basis. Company executives and board members can also be considered supervisors because they might have the power to make decisions regarding your employment, salary, promotions, and work assignments. It is important to communicate effectively with all of your supervisors to maintain an efficient workplace and to be able to promote your own ideas for improvements. In this course you will learn to: identify the types of ineffective supervisors and ways to interact with them, and negotiate a raise with a supervisor and offer an effective resignation.
Customer Service: Greeting Customers	1.00	Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?”
Slips, Trips, and Falls	0.75	This course covers slips, trips, and falls in their entirety within the workplace. Being able to identify common causes of slips, trips, and falls helps to protect from a workplace injury. Once those causes are identified, you will learn how to create protection plans and use prevention tools for slip, trip, and fall incidents. It is just one of many health and safety courses we offer. This course will help you learn about best practices to keep yourself safe and healthy when on the job.
Developing Effective Outdoor Environments and Interest Areas: Moving Indoor Interest Areas Outside	1.00	School-age children need daily opportunities to exercise, relax, and participate in a wide range of outdoor activities. The hours children spend in after school programs are often the best hours of the day for getting fresh air and enjoying the outdoors while it's still daylight. School-age programs can provide safe, secure settings where children can enjoy the outdoors. In this course, we will explore strategies for moving indoor interest areas into outdoor environments.
Expedition Ocean: Module 1 Student Version	1.00
Creating a World Famous Employee Communications Strategy	1.00	In recent years, San Diego Zoo Global's Internal Communications programs have been nationally recognized for excellence in outstanding employee communications. During this webinar, you will hear best practices from a seasoned pro at employee communications - covering latest trends, social media, employee forums, electronic newsletters, and creation of a cutting edge intranet for your organization. You will not want to miss this one...
ROAR: How to Build a Resilient Organization the World-Famous San Diego Zoo Way	0.75	Roar: How to Build a Resilient Organization the World-Famous San Diego Zoo Way shows leaders at any level how to unleash the full potential of their teams to create lasting organizational resiliency rivaling that of the world-famous San Diego Zoo. It will show how the Zoo’s operating organization, San Diego Zoo Global, has utilized a set of innovative programs to create its team of exceptional leaders and engaged employees who have engendered its amazing accomplishments. Featuring real-world stories, best practices, and specific strategies based on 100 years of exceptional leadership, this unique and valuable resource will help organizations of any size and focus to master winds of change, overcome stress and adversity, thrive in times of chaos, and constant in pursuit of their vision, and accomplish extraordinary things.
Creativity and Innovation: Creativity In Organizations	1.34	Creativity in an organization depends on various factors, such as the distribution of authority, the flow of information, and the culture. Some organizations encourage creative thinking to a large extent, and others discourage it. You can recognize a creative organization from its leaders. A leader who can influence a team and inspire them to work creatively builds a creative workforce. Such teams look at problem solving as a means to develop creativity. Although there are certain organizational situations that can enhance creativity, you should also be aware of the organizational factors and job conditions that can inhibit your creativity. In this course you will learn to: develop creativity in an organization, and use creativity to generate ideas and solve problems.
Project Teams: Projects and Project Teams	1.00	A project is a task or a group of tasks with a distinct beginning and end that is undertaken to create a unique product or service. A project must have defined objectives to clearly indicate when the project is complete. In addition, a project must have a clear end user who will use or benefit from the product or service produced by the project team. When an organization develops temporary needs that are outside the scope of individual employees’ responsibilities, it often forms project teams to address these issues. As a manager, it is your responsibility to recognize the need for a project team, determine the type of team required for the project, and assign employees to the team. In this course you will learn to: identify the phases and requirements of a successful project, and build and organize a project team and avoid pitfalls in project teams.
Interviewing Skills: Federal Laws	0.67	Congress enacted the Americans with Disabilities Act (ADA) to provide a clear and comprehensive mandate to eliminate discrimination in employment against individuals with disabilities. This Act continues to have long-term benefits for American businesses, since it helps ensure that all workers have an opportunity to maximize their contributions to the productivity of the American economy. The Immigration Reform and Control Act (IRCA) was signed into law in 1986 because of the large number of illegal aliens working in the United States. The purpose of the Act was to preserve jobs for those who are legally entitled to these, such as U.S. citizens and foreign nationals eligible to work in the United States. The Act is not a negative response to the diversification of the work force, but rather an acknowledgement of it, protecting the rights of both employer and candidate. In this course you will learn to: define disability and identify the questions that are prohibited by the Americans with Disabilities Act, and hire employees legally under the Immigration Reform and Control Act and use Form I-9.
Managing Performance: Performance Improvements	1.34	In the performance appraisal process, there are three steps you must complete before you can help an employee make performance improvements. 1. Appraise an employee’s performance 2. Conduct an appraisal discussion 3. Help an employee make performance improvements In this course you will learn to: plan performance improvements, handle performance problems, and use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication.
Exploring Four Areas of School-Age Development: Social Development	0.50	One of the most helpful ways to gain an understanding of the needs and interests of youth between 5 and 12 is to examine their development from four different perspectives: 1) Physical Development, 2) Cognitive Development, 3) Social Development, and 4) Emotional Development. In this course, we will explore the social development perspective.