Catalog

Catalogs

Title	Duration (hours)	Description
Call Center Management: Managing for Excellent Service	1.00	This course will cover how to set service levels, achieve service levels, and use reports.
Constructing: Airway Essentials—Part 2	0.50	Most paramedics will remember walking around town during their original paramedic school and deciding which patients would be a "tough tube." If that describes you when you first started, you will appreciate this brief review. Dr. Christopher Galton takes the time to takes the time to give a memorable examples of the mnemonics LEMON and BONES, which prove to be a fantastic teaching tools. We think you will enjoy the illustrations that allow you to remember these important evaluations. Final Exam: This multiple choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully.
Forklift Safety	1.00	This course covers the proper handling and safe operation of forklift truck machinery. This includes some of the hazards operators face as well as tips for proper load centering and proper load capacities to prevent tip-overs.
GED: Social Studies - Unit 3: Economics	1.00	Welcome to Unit 3: Economics. Economics accounts for about 15% of the questions you'll see on the test. In this unit, we'll cover the basics of both micro and macroeconomics. We'll work with graphs, and we'll explore consumer economics.
Fire Extinguishers (NYS03)	1.00	This lesson reviews the identification, selection, and use of different types of fire extinguishers. The lesson begins with a review of the basic science of fire. The classifications are defined and described and the extinguishers that meet those classifications are identified. Fire extinguisher maintenance is described and reviewed. Finally, the PASS method of fire extinguisher operation is defined and described.
Reducing Foodborne Illness Risk Factors in Food Service and Retail Establishments	0.50	This course covers different risk factors that are insufficiently controlled in institutions, retail food, and restaurants. Recommendations to help these places control these risk factors are also given.
Human Relations Skill Development	2.00	Being able to communicate effectively is an essential human relations skill for school-age care professionals. To be a good communicator, school-age professionals need to understand the components of communication and how the communication process works. They need to identify barriers to clear communication and develop strategies for minimizing or eliminating barriers to communication. School-age care professionals also need to work cooperatively with other team members to solve problems and conflicts. This requires an understanding of how teams work and the characteristics of effective teams. Assessing the current status of personal human relations skills helps each professional identify priorities for making improvements to these skills.
Understanding Autism in Your Community	1.00	This course is designed to educate communities on how they can work together to be more inclusive and accepting of people with autism. It will give you an overview of the struggles people with autism face and some ways in which communities can make themselves more accessible and autism-friendly.
Animal Behavior 1: Why Study Animal Behavior?	1.00	Animal behavior is a topic that has fascinated people for centuries. The first course in the series will give an overview of behavior and highlight the many reasons to study animal behavior, the history of behavioral research, and the many different fields that study animal behavior.
CompTIA PenTest+ Certification - Exam PT0-002	40.00	CompTIA PentTest+ Certification - Exam PT0-002 provides the knowledge needed to plan and perform penetration tests and other security engagements, using a vendor-neutral format. This includes planning engagements, performing reconnaissance to find vulnerabilities in a target organization, exploiting vulnerable targets, and creating followup reports. This course maps to the CompTIA PenTest+ PT0-002 certification exam. You can download an objective map for the course from www.30bird.com. You will benefit most from this course if you intend to become a certified penetration tester, or if you are a security professional who wishes to understand cybersecurity from an offensive perspective. This course assumes that you have some applied knowledge of computers, networks, and cybersecurity principles. Knowledge equivalent to the CompTIA Security+ certification is helpful but not necessary.
Human Relations Skill Development: Leadership Styles and Conflict Management for Paraprofessionals	1.50	Research indicates that those in positions of leadership use a variety of different leadership and management styles. A person’s effectiveness as a leader is often directly linked to their leadership style. It is important for paraprofessionals to be aware of the assumptions and characteristics of different leadership styles. Knowledge of different leadership styles can help paraprofessionals reflect on their own leadership style, and assess its effectiveness. It can also help paraprofessionals take a proactive approach to applying different leadership styles and techniques, depending on the situation. Leaders also use a variety of different styles when it comes to managing and resolving conflicts. By understanding how to diagnose the causes and dynamics of conflict, and understanding the characteristics of different conflict management styles, paraprofessionals can choose the best conflict management strategy for each situation.
Spinal Motion Restriction Decisions	1.50	Two of the University of Rochester’s finest educators discuss the decision-making that is involved with Spinal Motion Restriction.This enlightening discussion offers information that will allow providers to better interpret standing protocols.Subsequently providers will be able to create and execute better treatment plans. Jeremy Cushman M.D., M.S., NYS Paramedic is the Chief of the Division of Prehospital Medicine, Department of Emergency Medicine, at the University of Rochester. Mark Gestring, M.D., F.A.C.S., is the Director of Adult Trauma at the University of Rochester’s Regional Trauma Center. Enjoy the conversation as these two experts in their respective fields escort you through the nuance that every provider should consider when treating a patient with possible spinal trauma.
Effective Communication with Children and Youth	2.00	We are constantly communicating with the children and youth in our program through our words and actions. It's important for program staff to think critically about their communication skills and habits in order to communicate effectively. During this course, participants will learn about effective and dynamic communication tools, strategies to check for understanding, and activities that engage children and youth in communication.
Emergency Protocols for School Settings	1.25	This course will take you through various topics related to emergency protocols in schools. You will learn how an Emergency Operations Plan is created and implemented. This course will help you understand your role in supporting before, during, and after school threats and hazards. This course will also explain the various assessments schools use to determine which threats and hazards are necessary to prepare for, how to collaborate with local and state organizations, and what items are necessary to include in an Emergency Operations Plan.
Sales: Qualifying	0.50	In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services.
Creativity and Innovation: Personal Creativity	1.34	Creativity is often considered a talent that some people have. Actually, creativity's a skill that everyone can nurture through exercise and practice. You can prepare yourself both mentally and physically to be creative. In this course you will learn to: prepare yourself mentally and physically to be creative, and use your experiences, innocence, intuition, and sense of adventure to increase your creativity.
A Student Guide to Fire Safety	0.50	Between January 2000 and May 2015, 85 fatal fires in dorms, fraternities, sororities, and off-campus housing took the lives of 118 people. This course offers students a refresher about fire safety, including the main causes of campus fires, the actions students can take to prevent fires, and the importance of working smoke alarms and knowing two ways out.
Odds & Endo: Part 1	1.50	Most entry-level providers agree that the topic of endocrinology is intimidating. We spend a good amount of time learning about diabetes mellitus, which is the most pervasive endocrine-related dysfunction that we see in the prehospital setting. We asked Dr. Jeremy Cushman to bring us to the next step. He does not discuss all of the disease states that the endocrinology world has to offer, but we do get a very good overview of some of the more common emergencies. We think you will enjoy his delivery and learning about one of the most misunderstood topics that we encounter at a basic level. Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully.
The Stages of Escalation and How to Manage Them	1.00	We know that the most effective learning is relationally based. The same is true when we intervene with students in crisis: the deeper we’ve established relationships with students, the more power we have to guide them to calm and safety. Crisis situations can leave a wake of difficult thoughts and feelings. Students and teachers can feel lingering shame, anger, fear and confusion for days—even weeks or months—after a traumatic event. The good news is that crisis situations do not have to be harmful to a relationship, and in fact, they can serve as a doorway to deeper trust, intimacy, and respect.
Leading with Head and Heart	2.00	Those in leadership positions have a responsibility to both lead and manage.During this course, participants will understand the differences between the leadership and management, and the steps we can take to cultivate both. Participants will explore how leaders create safe, supportive environments by modeling self-awareness, interpersonal skills and growth mindset in how we lead and manage.
The Stages of Community—How to Create Effective Group Dynamics in the Workplace	1.00	We may not be uniform—in race, politics, gender, generation, etc.—but we can be unified in love and service. This is how we get there: Stage One is Psuedo-community. Relationships are a half an inch deep and fake. We pretend we all get along, but we really can’t stand each other. Stage Two is Chaos. We quit pretending that we like each other, we finally aired our differences, and now the battle has begun to change each other. Stage Three is Surrender. We’ve accepted that we are stuck with each other, and we’ve proven that we’ve only hurt each other in the process of trying to change each other. Finally, though, we’re willing to surrender our agenda (and all other barriers to our communication) so that we might understand one another. Now we have hope. Stage Four is Community. We still don’t agree on everything, but we’ve learned to treat each other with dignity and respect. Our campus is a relationally safe environment. We share a sense of belonging and purpose. This is the place where lives are impacted. Everyone wants to be on this campus.
Introduction to Eldercare	2.75	This course will equip you with the essential knowledge to navigate the unique challenges and opportunities that come with caring for older adults.
Career Experiences	2.00	In this course, you will hear firsthand accounts of the professional experiences of others, as well as advice for dealing with failure and tips for pursuing happiness in the workplace.
Making Your Home A Safer Place	0.75	This course covers household safety. This includes fire and kitchen safety, emergencies, infant safety, and more. This course will help you learn about the best practices for everyone inside the house, from infants to pets. It is just one of the many health and safety courses we offer.
Customer Service: Customer Service Skills	1.00	A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services.