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Call Center Management: Employee Motivation and Monitoring |
1.25 |
This course will cover how to motivate employees, communicate effectively with employees, and evaluate employee performance. You will also learn to identify methods for monitoring employees. |
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Call Center Management: Employee Management |
1.00 |
This course will cover how to reduce employee turnover, manage employee stress, and train employees. |
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Call Center Management: Customer Management |
0.75 |
This course will cover how to identify customer expectations and manage customer relationships. |
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Call Center Management: Communicating Information to Executives |
0.75 |
This course will cover how to identify the information that executives need and communicate with executives. |
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Call Center Management: Call Center Technology |
0.75 |
This course will cover how to select automatic call distributors, identify benefits of skill-based routing, and identify technologies to manage and monitor calls. You will also learn to determine call load and staffing. |
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Call Center Management: Call Center Fundamentals |
1.00 |
This course will cover how to identify the functions of a call center and set up the call center. |
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California Wage and Hours Law |
0.75 |
This course covers what every employer in the state of California needs to be aware of when it comes to wage and hour laws. You will learn how to comply with the law and not violate your employee's rights. |
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California Harassment Prevention Training for Team Members (Spanish) (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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California Harassment Prevention Training for Team Members (Spanish) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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California Harassment Prevention Training for Team Members (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture. |
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California Harassment Prevention Training for Team Members |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture. |
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California Harassment Prevention Training for Managers, Supervisors, and Salaried Employees (Corrections) |
2.00 |
This course provides comprehensive online training to prevent harassment in the workplace. It offers strategies to achieve more appropriate employee conduct and reduce your company’s liability. In addition to promoting a harassment-free work environment, this course will also bring your organization into compliance with state laws, such as California's sexual harassment training requirement, AB 1825. |
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California Harassment Prevention Training for Managers, Supervisors, and Salaried Employees |
2.00 |
This course provides comprehensive, online training to prevent harassment in the workplace. It offers strategies to achieve more appropriate employee conduct and reduce your company’s liability. In addition to promoting a harassment-free work environment, this course will also bring your organization into compliance with state laws, such as California's sexual harassment training requirement, AB 1825.
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California Condors |
1.00 |
This course provides an introduction to California condors, including an overview of physical characteristics, habitat, behavior, reproduction, and conservation. |
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California Condor Conservation |
1.00 |
In 1987, California condors were an extinct species in the wild when the last birds were trapped and placed in the protective custody of the Los Angeles and San Diego zoos. Using experience with Andean condors to breed them in captivity, the small population of just 27 birds was successfully grown, considering genetics and behavior, to the point where they could be released back in the wild. Now, with nearly 200 individuals in captivity and as many flying free in the wild, the species is well on its way to full recovery. This webinar will focus on the methods and strategies used and the trials and tribulations encountered by organizations and individuals that saved this species. |
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Caidas en la Construccion (Spanish) Falls in Construction |
1.50 |
Este curso es en español. En este curso, usted verá videos sobre varios tipos de caídas que pueden ocurrir mientras se trabaja en la construcción. Usted aprenderá sobre aberturas en el suelo, andamios fijos, entabladas de puentes, reparación de techos, claraboyas, y trabajo en cornisa. |
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Bystander Intervention Training |
1.00 |
This course covers the basic concepts of bystander intervention, including the “Four Ds” that describe different methods of intervention. |
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Business Writing: Writing Specific Messages |
0.75 |
This course will focus on how to write effective business messages, including reports, letters, and e-mail. You will also learn how to write opinionated messages, including apologies, negative messages, and persuasive messages. |
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Business Writing: Writing Skills |
1.00 |
This course will focus on how to improve your writing skills by avoiding common pitfalls, adhering to specified guidelines, and following a standard writing process. You will also learn how to write effective sentences and paragraphs. |
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Business Writing: Understanding Proposals |
0.75 |
This course will focus on how to write various types of proposals. You will also learn how to focus on the client when writing proposals. |
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Business Writing: Letter Proposals |
0.50 |
This course will focus on how to create a letter proposal. You will also learn how to format a letter proposal to make it visually appealing. |
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Business Writing: Formal Proposals |
0.75 |
This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal. |
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Business Problem Solving: Problem-Solving Teams (Instructor Guide) |
1.00 |
Problem-solving teams are created to solve a specific business problem. Ideally, such a team should have members from different departments of your organization. However, you need to develop skills to focus team members on a common goal.
As a team leader, you might be expected to create a team, rather than simply manage a group of people assigned to complete a task. You will play a central role in helping team members interact, communicate, and work together. You will also be expected to plan and execute team meetings. Meetings can be an effective way to communicate information to the group, to decide on an action, to set goals, and to motivate and support team members.
In this course you will learn to: build and manage problem-solving teams and conduct effective meetings, and motivate team members and effectively communicate with them.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Business Problem Solving: Problem-Solving Teams |
1.00 |
Problem-solving teams are created to solve a specific business problem. Ideally, such a team should have members from different departments of your organization. However, you need to develop skills to focus team members on a common goal.
As a team leader, you might be expected to create a team, rather than simply manage a group of people assigned to complete a task. You will play a central role in helping team members interact, communicate, and work together. You will also be expected to plan and execute team meetings. Meetings can be an effective way to communicate information to the group, to decide on an action, to set goals, and to motivate and support team members.
In this course you will learn to: build and manage problem-solving teams and conduct effective meetings, and motivate team members and effectively communicate with them. |
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Business Problem Solving: Problem-Solving Process (Instructor Guide) |
1.67 |
You need highly developed problem-solving skills to manage employees and achieve organizational goals. Understanding the problem-solving process is the first step in solving problems effectively.
In this course you will learn to: identify the problem by analyzing the situation, gathering information, and identifying solution criteria, commit to a solution by generating, choosing, and implementing one, confirm that the problem has been eliminated by evaluating the solution.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
