Catalog

Catalogs

Title	Duration (hours)	Description
Project Management - Basic: Resource Identification and Cost Approximating	0.75	This course will cover how to identify the necessary project resources by using a WBS and other tools, identify resource types, and assign resources. You will also learn how to make cost approximations, assess the effect of risk and activity duration on cost estimates, and apply cost estimating techniques.
Change Management: Fundamentals of Change Management	0.50	This course will cover how to identify the levels of change and the misconceptions about change and identify the importance and benefits of change. You will also learn to identify the behaviors and traits of a change leader, and role of resilience during change.
Call Center Management: Communicating Information to Executives	0.75	This course will cover how to identify the information that executives need and communicate with executives.
Change Management: Moving Forward	0.50	This course will cover how to identify the information required and the common responses to the new beginnings phase and identify what people need during this phase. You will also learn how to identify the strategies and communication guidelines to manage the new beginnings phase.
Excellence in Service - Basic: Customer Communication	1.00	This course will cover how to identify the importance of effective communication and the importance of interpersonal communication. You will also learn how to provide good service on the telephone and compose effective e-mail messages.
Project Management - Intermediate: Risk Analysis, Response, and Control	1.00	This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control.
Call Center Management: Call Center Fundamentals	1.00	This course will cover how to identify the functions of a call center and set up the call center.
Customer Relationship Management: eCRM	1.00	This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM.
Project Management - Advanced: Procurement Planning	1.00	This course will cover how to identify the components of the contracts and procurement variable and define contract types. You will also learn how to identify the role of procurement planning in project management and identify factors that influence procurement planning.
Project Management - Intermediate: Organizational Planning	0.75	This course will cover how to identify the characteristics of a successful project manager, different types of power, and the different project organizational structures. You will also learn how to create a project team, and identify the many facets of organizational planning.
Change Management: Obstacles to Change	0.75	This course will cover how to identify the causes of resistance and the negative reactions to change and the methods for managing them. You will also learn how to identify the causes of complacency and prepare for crisis.
Customer Relationship Management: Customer Loyalty	1.00	This course will cover how to identify the benefits of loyal customers, and create loyal customers. You will also learn to develop customer relationships, and implement the goals of market intelligent enterprises.
Business Finance: Bonds and Stocks	1.00	This course will cover how to identify different bond types, and describe their characteristics as well as how to identify different types of stocks, and describe the characteristics of stock market. You will also learn how to evaluate bonds and stocks, and identify the terms involved in their valuation.
Call Center Management: Customer Management	0.75	This course will cover how to identify customer expectations and manage customer relationships.
Career Development: Career Aspirations	0.75	This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration.
Business Accounting: Accounting for Assets	1.00	This course will cover how to identify asset types and use the accounting equation and how to define current assets and identify related accounting methods. You will also learn how to define noncurrent assets and identify related accounting methods.
Effective Presentations: Fundamentals of Presentation	0.75	This course will cover how to identify and use effective presentations. You will also learn how to plan a presentation and determine primary and secondary objectives.
Business Etiquette: Business Functions	1.25	This course will cover how to follow proper etiquette at business functions. You will also learn how to identify formal table settings, utensils, and glassware at business dinners, and demonstrate proper etiquette for business dining.
Change Management: Managing Change	0.50	This course will cover how to encourage creativity in employees and develop a commitment to change in employees. You will also learn how to communicate change effectively, improve listening skills, and control grapevine.
Excellence in Service - Basic: Customer Service Skills	1.00	This course will cover how to develop customer service skills and provide high quality customer service. You will also learn how to solve customer service problems.
Business Etiquette: Etiquette in Communication	1.00	This course will cover how to describe telephone courtesy and apply it while using telephone, voice mail, and speakerphones as well as how to follow proper writing guidelines to communicate written information clearly and efficiently. You will also learn how to follow proper writing guidelines to communicate written information clearly and efficiently.
Project Management - Basic: Schedule Development and Control	1.50	This course will cover how to describe schedule development, identify various mathematical analysis techniques for schedule development, and identify the different ways you can present project schedules. You will also learn how to implement schedule control, level resources, and calculate schedule variances.
Business Etiquette: Office Protocol	1.00	This course will cover how to describe business etiquette, present a professional appearance, and identify appropriate business attire. You will also learn how to practice cubicle and office etiquette and how to develop positive coworker relationships and avoid rumors, gossip, and conflicts.
Career Development: Career Strategies	1.00	This course will cover how to define, set, and maintain career goals and avoid career goal-setting pitfalls. You will also learn how to identify the stages of the career development cycle, plan a career strategy, and identify the types of career moves in your organization.
Grammar Skills: The Importance of Grammar	1.00	This course will cover how to define grammar and discuss its importance. You will also learn how to identify and correctly use different forms of nouns and verbs.