Catalog

Catalogs

Title	Duration (hours)	Description
Budgeting: Operating Budgets	1.00	An operating budget is a projection of the entire income statement of a company, or department. Operating budgets manage the operations of a company or department. They include the expenses associated with manufacturing, selling, and distributing products. Operating budgets also help to administer the daily functioning of the company. They project the expenses a company will incur in its manufacturing facilities, as well as the revenue that it will generate.
Budgeting: Manufacturing Budgets	0.50	Manufacturing budgets outline and plan the expenses that a company undertakes to manufacture its products. Until products are sold, the cost of producing them is considered part of the company’s assets as inventory. Generally, you would not consolidate these expenses with non-manufacturing budgets in the master budget.
Google Cloud: Associate Cloud Engineer Exam Prep	1.00	Exam Prep to accompany 30 Bird's Google Cloud: Associate Cloud Engineer course.
STEM in Early Childhood (CDA 2, 3, and 8)	3.00	STEM is an intentional, integrative approach to teaching and learning that can occur across all knowledge areas; it is not a specific curriculum. The STEM approach focuses on providing opportunities for students to explore and develop a comprehensive set of concepts, competencies, and thinking skills. STEM competencies include a vocabulary rich in the language of science, technology, engineering and math—words like hypothesis, gravity, buoyant, balance, temperature, and battery. STEM competencies also include basic principles of engineering, like problem-solving and planning; of science, like experimentation and observation; of technology, like using tools to complete both a task and solve real world problems; and of math by recognizing that basic principles of math are part of everyday activities, like comparing and contrasting, counting, and dividing a whole to create equal parts. This course is also designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers Subject Area 2: Advancing Children’s Physical and Intellectual Development, Subject Area 3: Supporting Children’s Social and Emotional Development and Subject Area 8: Understanding Principles of Child Development and Learning.
Young Worker Safety Training	0.75	This course covers federal laws regarding working minors as well as common workplace hazards.
Enhancing Emotional Literacy in Children Ages 3 Through 5 (CDA 3)	2.00	This course equips early childhood professionals with evidence-based practices drawn from the Pyramid Model and Center on the Social and Emotional Foundations for Early Learning (CSEFEL) resources. Discover how to effectively support children's social-emotional development, laying a solid foundation for school readiness, healthy growth, and overall well-being. Watch children blossom into confident, connected learners as you guide them through essential skills like emotional regulation, empathy, and positive communication.
Sexual Harassment Prevention: Defining Sexual Harassment	0.25	The learning objectives for this course are to avoid sexually harassing behavior and realize the cost of sexual harassment to an organization and to identify the psychological, health-related, and career-related effects of sexual harassment.
Customer Service: Customer Service Skills	1.00	A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services.
Customer Service: Greeting Customers	1.00	Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?”
Customer Service: Listening and Questioning	0.75	This topic will discuss the various types of listening: passive, selective, and active. You will learn that paraphrasing or summarizing what the customer says is a good way to confirm what you hear. In this course, you will also learn about questioning and the types of questions that are used to elicit the information you want from customers. There are four types of questions: open-ended, closed, alternative-choice, and clarifying. This course will also discuss the examination process that can be used to understand the customer’s problem and prescribe a realistic solution.
Interviewing Skills: Handling and Conducting (Instructor Guide)	1.00	Some interviewees demand a particularly focused and skillful use of interviewing techniques. Your ability to handle talkative, uncommunicative, nervous, or inexperienced candidates is important in order to get an accurate assessment of the candidate’s abilities. If you develop ways of handling various types of interviewees before the interview begins, you’ll be able to encourage them to respond positively and share information. You’ll also avoid the mistake of eliminating candidates on the basis of value judgments or preconceptions. An interview is a two-way conversation designed to gather information about, and provide information to the candidate, so you both can decide on the fit between the position, the organization, and the candidate. Good interviews flow smoothly when both the interviewer and the candidate take part in an information exchange. In this course you will learn to: handle an interview by developing an understanding of the various types of candidates, and conduct an interview by following a specific structure and using effective communication techniques. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Food Allergy Basics in Early Childhood (CDA 1 and 5)	3.00	Welcome to Food Allergy Basics in Early Childhood. This course is focused on ways to prevent accidental exposure to foods that can cause an allergic reaction. You will be able to describe ways to prevent accidental exposure to foods that cause an allergic reaction. You will also be able to demonstrate how to read a food label to reduce the risk of accidental exposure to foods that can cause an allergic reaction. In addition, you will learn how to use a Food Allergy and Anaphylaxis Emergency Care Plan to care for a child with a food allergy and identify the symptoms and triggers of food allergies. This course is also designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers Subject Area 1: Planning a Safe, Healthy Environment to Invite Learning and Subject Area 5: Managing an Effective Program Operation.
Coping with Crying (CDA 1 & 3)	2.00	Babies cry to communicate. In fact, sometimes it's the only way babies can communicate. Coping with crying can be a challenge, especially for people who have little or no experience care for infants. Learning to cope with crying is critical, as infant crying is the number one trigger for shaking a baby. In this course, we will learn about Shaken Baby Syndrome, and about ways to cope with a crying infant. This course is designed to be part of a Child Development Associate (CDA) Credential™ curriculum. It covers CDA Subject Area 1, Planning a Safe and Healthy Environment and CDA Subject Area 3: Supporting Children's Social and Emotional Development. This course can also be taken as a stand-alone learning event, or as part of a broader early childhood education curriculum.
Basic Spanish Skills	1.00	This course covers the basic conventions of the Spanish language. This course will help you learn how to use Spanish conversationally and in everyday life. In addition, you will learn how to use Spanish in times of emergency or specific situations.
Sales Skills: Advanced: Effectively Closing a Sale	0.75	This course will focus on demonstrating the benefits of your product or service to others, confirming the client’s commitment by recognizing and responding to signals, and closing the sale and following up with the client.
E-Mail Etiquette: E-Mail Messages	0.50	In this course, you will learn how to take advantage of the headers in e-mail messages. You will learn about the “To” field, in which you should type the recipient’s e-mail address. You will also learn when to send carbon copies and blind carbon copies of messages. You will learn the importance of writing a proper subject field for e-mail messages and that the header also includes the date and time of sending messages. Finally, you will learn how to construct the body of an e-mail message, add a personal touch to your messages by including a proper greeting, relay information by placing it in the appropriate order, and use different types of lists effectively. You learned the correct way to write long e-mail messages to keep recipients interested in the information and how to effectively close e-mail messages.
E-Mail Etiquette: E-Mail Effectiveness	0.50	In this unit, you will learn the importance of considering the recipient before writing an e-mail; the factors to be considered before writing a message, such as your relationship with the recipient, the subject, and the purpose of writing the message; and how to effectively compose messages, anticipating negative recipient reactions such as skepticism and apathy. Finally, you will learn about managing your e-mail, checking your e-mail, handling large volumes of e-mail, helping others manage their e-mail volume, and setting the e-mail program to respond automatically.
E-Mail Etiquette: Netiquette Guidelines	0.50	E-mail, a relatively new way of communicating, has changed the culture of communication. Online communication has its own rules regarding acceptable and unacceptable behavior. Netiquette refers to the set of rules you should follow when communicating online.
Microsoft Azure Fundamentals - Exam AZ-900	24.00	Azure Fundamentals - Exam AZ-900 provides basic knowledge of cloud concepts, Azure cost management and Service Level Agreements, core Azure services, core solutions and management tools, general security and network security features, and identity, governance, privacy, and compliance features. You will find this course valuable if you are just beginning to work with cloud-based solutions and services or are new to Azure. This course maps to the Azure Fundamentals AZ-900 exam. You will benefit most from this course if you intend to take the Azure Fundamentals AZ-900 exam. Azure Fundamentals can be used to prepare for other Azure role-based or specialty certifications, but it is not a prerequisite for any of them. This course assumes you have basic knowledge of general technology concepts, including concepts of networking, storage, compute, application support, and application development.
Fire Behavior Basics (NYS02)	1.00	This lesson introduces the basic chemistry and physics of fire behavior. The lesson defines combustion, reviews the fire triangle and components of the fire tetrahedron. The stages of fire develop and accompanying characteristics are discussed with a focus on heat transfer and how it plays a part in fire develop. The lesson is evaluated using a brief quiz covering the material included in the lesson.
Career Experiences	2.00	In this course, you will hear firsthand accounts of the professional experiences of others, as well as advice for dealing with failure and tips for pursuing happiness in the workplace.
Career Development: Career Aspirations	0.75	This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration.
Sales Skills: Advanced: Developing a Winning Strategy	0.50	This course will focus on examining consulting strategies and developing solutions for clients.
Sales: Qualifying	0.50	In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services.
Sales: Presenting	1.00	In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections.