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Sales: Completing |
0.75 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
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Sales: Servicing |
0.33 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
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AWS Certified Cloud Practitioner - Exam CLF-C01 |
24.00 |
AWS Certified Cloud Practitioner (Exam CLF-C01) provides basic knowledge of cloud concepts, AWS cost management and Service Level Agreements, core AWS services, core solutions and management tools, networking and security features, and identity, governance, privacy, and compliance features.
You will find this course valuable if you are just beginning to work with cloud-based solutions and services or are new to AWS. This course maps to the AWS Certified Cloud Practitioner CLF-C01 exam. You will benefit most from this course if you intend to take the AWS Certified Cloud Practitioner CLF-C01 exam. AWS Certified Cloud Practitioner can be used to prepare for other AWS role-based or specialty certifications, but it is not a prerequisite for any of them.
This course assumes you have basic knowledge of general technology concepts, including concepts of networking, storage, compute, application support, and application development. |
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Correcting Performance Problems: Addressing Behavioral Problems (Instructor Guide) |
0.84 |
For a feedback session to be effective, you need to emphasize the impact of the problem behavior to the employee. Their behavior mainly impacts three entities: the organization, co-workers, and the employee. When explaining these factors, you should maintain a proper perspective based on some set guidelines throughout the feedback.
In this course you will learn to: communicate and prevent the discrepancy between an employee’s behavior and performance standards, and identify the type of employee reaction and tackle it effectively.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Understanding Autism in Your Community |
1.00 |
This course is designed to educate communities on how they can work together to be more inclusive and accepting of people with autism. It will give you an overview of the struggles people with autism face and some ways in which communities can make themselves more accessible and autism-friendly. |
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What's Bugging You? Communicable Diseases |
0.17 |
This course covers common communicable diseases, how they enter the body, and how certain policies can aid in lowering the likelihood of transmission. |
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Sales Management: Forecasting Sales Revenue |
0.50 |
This course will focus on identifying sales forecast factors and types of sales forecasts as well as discussing various types of forecasting approaches. |
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Sales Management: Motivating Sales Teams |
1.00 |
This course will focus on motivating sales professionals, monitoring and increasing motivation levels, and addressing substandard sales performance. |
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Sales Skills: Basic: Sales Fundamentals |
0.75 |
This course will focus on describing and implementing the sales process, working with clients to understand their decision-making process, and defining common sales terminology. |
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Sales Skills: Basic: Your Professional Self |
0.75 |
This course will focus on developing positive personal characteristics, establishing credibility, and behaving professionally with clients. |
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Microsoft Word 2021/365 Complete |
24.00 |
Microsoft Word 2021/365 Complete provides the basic concepts and skills to be productive with Microsoft Word, starting with fundamentals and working up to advanced tools and techniques.
Students will benefit most from this course if they want to accomplish basic tasks in Word and then build on fundamental skills to become a power user. The course also provides a solid foundation in Word's advanced features before continuing on to more complex document management or VBA programming topics.
The course assumes that students know how to use a computer, and that they are familiar with Microsoft Windows. It does not assume that they’ve used a different version of Word or another word processing program. |
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Spinal Motion Restriction Decisions |
1.50 |
Two of the University of Rochester’s finest educators discuss the decision-making that is involved with Spinal Motion Restriction.This enlightening discussion offers information that will allow providers to better interpret standing protocols.Subsequently providers will be able to create and execute better treatment plans.
Jeremy Cushman M.D., M.S., NYS Paramedic is the Chief of the Division of Prehospital Medicine, Department of Emergency Medicine, at the University of Rochester.
Mark Gestring, M.D., F.A.C.S., is the Director of Adult Trauma at the University of Rochester’s Regional Trauma Center.
Enjoy the conversation as these two experts in their respective fields escort you through the nuance that every provider should consider when treating a patient with possible spinal trauma. |
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Dyslexia |
1.00 |
This course will provide you with an overview of dyslexia to help you understand what it is all about, the challenges a student with dyslexia faces, and the best ways in which teachers can effectively support students with this disability. |
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Preventing Violence at the Workplace |
0.50 |
This course covers the basics of workplace violence protection, including the four types of workplace violence and the appropriate responses to each. |
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Sales Skills: Advanced: Developing a Winning Strategy |
0.50 |
This course will focus on examining consulting strategies and developing solutions for clients. |
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Sales Skills: Advanced: Effectively Closing a Sale |
0.75 |
This course will focus on demonstrating the benefits of your product or service to others, confirming the client’s commitment by recognizing and responding to signals, and closing the sale and following up with the client. |
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Sexual Harassment Prevention: Defining Sexual Harassment |
0.25 |
The learning objectives for this course are to avoid sexually harassing behavior and realize the cost of sexual harassment to an organization and to identify the psychological, health-related, and career-related effects of sexual harassment. |
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Sexual Harassment Prevention: Understanding Legal Issues |
0.25 |
The learning objective for this course is to describe the law against sexual harassment and understand an organization’s liability if a non-employee harasses an employee. |
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Human Relations Skill Development: Focus on Leadership Styles and Conflict Management |
2.00 |
Research indicates that those in positions of leadership use a variety of different leadership and management styles. A person’s effectiveness as a leader is often directly linked to his or her leadership style. It is important for OST professionals to be aware of the assumptions and characteristics of different leadership styles. Knowledge of different leadership styles can help OST professionals reflect on their own leadership style and assess its effectiveness. It can also help OST professionals take a proactive approach to applying different leadership styles and techniques, depending on the situation.
Leaders also use a variety of different styles when it comes to managing and resolving conflicts. By understanding how to diagnose the causes and dynamics of conflict and understanding the characteristics of different conflict management styles, OST professionals can choose the best conflict management strategy for each situation.
There are a number of skills that enhance the ability of OST professionals to employ different leadership and conflict management styles effectively. When OST professionals are aware of these skills and their own skill levels, they can set priorities for ongoing development of leadership skills. |
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Pneumothorax and Hemothorax for EMTs |
1.00 |
Paramedic Instructor Peter Bonadonna discusses some of the most life threatening chest injures. |
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Down Syndrome |
0.50 |
This course will help you understand the unique characteristics that children with Down syndrome possess and the challenges that they face. It will provide you with knowledge on how to create the best learning environment possible to meet their needs by giving you specific ways to plan your curriculum and ways in which you can encourage communication. You will feel prepared to make accommodations to welcome children with Down syndrome into your classroom. |
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Construction Safety & Prevention Program: Leadership Commitment to Operational Safety |
0.25 |
Leadership Commitment to Operational Safety is part of a twelve-part construction safety and prevention program. This course covers the basics for setting up an operational safety program. It will discuss who is responsible for each step, and the goals behind operational safety. |
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Team Participation: Nonverbal Communication and Active Listening |
0.75 |
This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner. |
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Team Participation: Conflict |
0.75 |
This course will focus on how to identify the symptoms, causes, and processes of team conflict; understand the nature of conflict and how it affects a team; and identify types of power and understand their impact. |
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Team Participation: Resolving and Handling Conflict |
0.75 |
This course will focus on how to resolve conflict within a team or between yourself and others, achieve positive results through how you handle conflict, and identify and understand conflict resolution styles. |
