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Employee Performance: Communication |
1.00 |
Communication is effective when a listener clearly understands a speaker’s message. Good communication fosters a productive exchange of ideas while minimizing the possibility of confusion or misunderstanding.
When trying to communicate with a difficult employee, you must be willing to work with that person to correct the problematic behavior. Openly discussing the behavior can help you find a mutually acceptable solution.
In this course you will learn to: communicate clearly and effectively by using verbal and nonverbal communication, and improve your listening skills, and communicate with difficult supervisors and coworkers, take a proactive approach when dealing with difficult employees, and identify types of employee dismissals. |
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Employee Performance: Communication (Instructor Guide) |
1.00 |
Communication is effective when a listener clearly understands a speaker’s message. Good communication fosters a productive exchange of ideas while minimizing the possibility of confusion or misunderstanding.
When trying to communicate with a difficult employee, you must be willing to work with that person to correct the problematic behavior. Openly discussing the behavior can help you find a mutually acceptable solution.
In this course you will learn to: communicate clearly and effectively by using verbal and nonverbal communication, and improve your listening skills, and communicate with difficult supervisors and coworkers, take a proactive approach when dealing with difficult employees, and identify types of employee dismissals.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Conflicts |
0.67 |
In any organization, there are individuals with unique personalities and responsibilities. Conflicts are an inevitable part of employee interaction. Knowing how to resolve conflicts when they arise is vital to the well-being of any company.
In this course you will learn to: identify common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict, and distinguish between conflict management and conflict resolution. |
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Employee Performance: Conflicts (Instructor Guide) |
0.67 |
In any organization, there are individuals with unique personalities and responsibilities. Conflicts are an inevitable part of employee interaction. Knowing how to resolve conflicts when they arise is vital to the well-being of any company.
In this course you will learn to: identify common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict, and distinguish between conflict management and conflict resolution.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Feedback |
1.67 |
Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees.
Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction.
In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback. |
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Employee Performance: Feedback (Instructor Guide) |
1.67 |
Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees.
Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction.
In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Managing Difficult Employees |
1.00 |
A difficult employee is one whose attitude or behavior is detrimental to an organization. Typically, difficult people are aware of their behavior, but rarely care that their attitude hampers their productivity, or affects the success of their organization.
However, it’s important to remember that a difficult person is not necessarily an individual whom you dislike. Occasionally, the difficulty might not be the individual’s behavior but might instead be your perception of their behavior.
In this course you will learn to: recognize the impact that difficult people can have on an organization, manage a difficult person, and identify difficult personality types, address difficult employees, and mitigate their behavior, and monitor the behavior of a difficult employee, and document ongoing changes in behavior and performance. |
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Employee Performance: Managing Difficult Employees (Instructor Guide) |
1.00 |
A difficult employee is one whose attitude or behavior is detrimental to an organization. Typically, difficult people are aware of their behavior, but rarely care that their attitude hampers their productivity, or affects the success of their organization.
However, it’s important to remember that a difficult person is not necessarily an individual whom you dislike. Occasionally, the difficulty might not be the individual’s behavior but might instead be your perception of their behavior.
In this course you will learn to: recognize the impact that difficult people can have on an organization, manage a difficult person, and identify difficult personality types, address difficult employees, and mitigate their behavior, and monitor the behavior of a difficult employee, and document ongoing changes in behavior and performance.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employee Performance: Resolving Conflicts |
1.50 |
Understanding the different styles of conflict resolution can help you identify the most appropriate process to use when addressing conflicts in the workplace. There are two general types of conflict resolution: indirect and direct.
In this course you will learn to: identify conflict resolution styles, resolve conflicts in the workplace, resolve team conflicts, and identify the communication skills required to resolve conflicts. |
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Employee Performance: Resolving Conflicts (Instructor Guide) |
1.50 |
Understanding the different styles of conflict resolution can help you identify the most appropriate process to use when addressing conflicts in the workplace. There are two general types of conflict resolution: indirect and direct.
In this course you will learn to: identify conflict resolution styles, resolve conflicts in the workplace, resolve team conflicts, and identify the communication skills required to resolve conflicts.
This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course. |
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Employment |
1.50 |
Several factors can contribute to someone being without work. These factors can be societal—a result of community circumstances, or subjective—due to individual traits. This course will explore how self-defeating thoughts and other external factors contribute to periods of unemployment.
Additionally, this course will dive into the process of breaking through these barriers to become employed and the skills required to maintain a job. |
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EMS Patient Handoffs in the Hospital |
0.50 |
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EMS Response to Reported Shootings |
1.00 |
We handpicked these two paramedics to speak about the challenges of caring for shooting victims. Eric Rathfelder has a rich educational background and works in an urban setting as a police sergeant. Sean Riemer is a well-respected trainer in a rural setting. The conversation that ensues will spark discussion in your agency whether you are in a rural, suburban, or urban environment.
Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully. |
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End-of-Life Care (Part 1): Introduction—Palliative Care |
1.00 |
Nursing educator Dr. Jacqueline Coates, DNP, MS, RN, FNP-C, is a retired paramedic who brings her experiences in prehospital medicine and hospice to this introductory lesson in palliative care. The series begins by discussing the concepts of hospice and palliative care. Her expertise and teaching acumen provide several opportunities for you and your team to expound upon the principles she introduces.
The multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 80% or higher on this exam. Please take your time and answer each question carefully. |
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Ending Extinction: The Basics - Module 1 |
2.50 |
The goal of this course is to lead the fight against extinction by taking a leadership role and collaborating with others to save species from extinction using science-based techniques and fostering collaboration and cooperation. |
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Ending Extinction: The Basics - Module 2 |
2.50 |
The goal of this course is to lead the fight against extinction by taking a leadership role and collaborating with others to save species from extinction using science-based techniques and fostering collaboration and cooperation. |
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Energy and the Environment |
2.00 |
CalSAC has partnered with the Pacific Gas & Electric Company (PG&E) to bring the Energenius® Out-of-School Time Program to our online training platform. This FREE environmental stewardship curriculum is designed to engage children and youth to think about how they use energy, how energy is measured, paid for, and ways to save energy. Children and youth will understand how they can help reduce the impacts of energy use and production on the environment, and also practice influencing others to take energy-saving actions. Additionally, the curriculum is uniquely and intentionally designed to engage families in energy and water conservation habits.
Energy and the Environment is Activity Guide #2 in the 4-part Energenius® Out-of-School Time Program. The curriculum and activities are designed to engage children and youth in understanding how energy is produced, where energy comes from, and some impacts of energy use and energy production on the environment. This course will prepare participants to deliver the activities from the Energy and the Environment Activity Guide as well as connect families to resources to help save energy and money. |
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Energy and You! |
2.00 |
CalSAC has partnered with the Pacific Gas & Electric Company (PG&E) to bring the Energenius® Out-of-School Time Program to our online training platform. This FREE environmental stewardship curriculum is designed to engage children and youth to think about how they use energy, how energy is measured, paid for, and ways to save energy. Children and youth will understand how they can help reduce the impacts of energy use and production on the environment, and also practice influencing others to take energy-saving actions. Additionally, the curriculum is uniquely and intentionally designed to engage families in energy and water conservation habits.
Energy and You is Activity Guide #1 in the 4-part curriculum Energenius® Out-of-School Time Program. The curriculum and activities are designed to engage children and youth to think about how they use energy, how energy is measured and paid for, and ways to save energy. This course will prepare participants to deliver the activities from the Energy and You Activity Guide as well as connect families to resources to help save energy and money. |
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Enfermedades por calor (Spanish) Heat Illness |
0.75 |
Este curso cubre los diferentes tipos de enfermedades relacionadas con el calor. Se describe cada enfermedad y se proporcionan detalles de prevención. Además, el curso cubre un ejemplo de estudio de caso para ayudarlo a ponerse en una situación y aplicar lo que ha aprendido. |
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Engaging English Learner Families and Communities |
1.00 |
This course will help you go deeper and gain more examples and strategies related to some of the five tips for engaging English learners' families and communities introduced in the training. Through this online course, you will learn more tips and strategies to better engage the English learner (EL) families in your school or classroom. |
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Engaging English Learner Families and Communities |
2.00 |
This online course serves as a compliment to Healthy Cultural Identities and Engaging Families and Communities, an in-person training offered through CalSAC's English Learner Training and Professional Development Project. This course will help participants go deeper and gain more examples and strategies related to some of the 5 Tips for Engaging English Learners' Families and Communities introduced in the training. |
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Engaging High School Youth in College & Career Readiness |
1.00 |
This course will introduce participants to the College & Career Readiness Toolkit, developed by the Maryland Out-of-School Time (MOST) Network, as well as developmentally appropriate activities and considerations for implementing college & career readiness with high school youth in an out-of-school time setting. |
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Engaging Middle School Youth in College & Career Readiness |
1.00 |
This course will introduce participants to the College & Career Readiness Toolkit, developed by the Maryland Out-of-School Time (MOST) Network, as well as developmentally appropriate activities and considerations for implementing college & career readiness with middle school youth in an out-of-school time setting. |
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Engaging the Community in Quality Summer Programs |
2.00 |
CalSAC partnered with the Summer Matters campaign to create our Quality Summer Program training series. Summer months bring unique opportunities for learning outside the traditional school year and walls. High quality summer learning programs change students’ lives for the better with an opportunity to improve their academic achievement and readiness to learn. Developing quality programs requires intentional, ongoing development. Engage in activities that will help identify and strengthen the quality of your summer learning program.
Engaging the Community in Quality Summer Programs is the third module in the Quality Summer Programming Training series. People need to know how important summer is to the children and youth in your program and across the state. Summer learning program staff are all torchbearers for quality summer opportunities. In this module, participants will gain a deeper understanding of elements of high-quality summer programs by identifying resources to help strengthen their summer program offerings, engaging in collaborative reflection and planning, and developing clear goals for the summer program. |
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Engaging Your Employees in a World Famous Way |
1.00 |
Engaged employees are not just committed. They are not just passionate or proud. They have a line-of-sight on their own future and on the organization's mission, vision, and goals. They are "enthused" and "in gear," using their talents and discretionary effort to make a difference in their employer's quest for sustainable business success. Join us for this ENGAGING webinar on how the World Famous San Diego Zoo proactively turned Employee Engagement into a top organization objective - with stunning results! |
