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Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Combating Sexual Harassment in the Workplace (Corrections) |
1.00 |
Welcome to Combating Sexual Harassment in the Workplace. This course was created by CypherWorx in alignment with training materials developed by New York State. While nearly a dozen states have enacted sexual harassment legislation, New York is among those with the strongest and most stringent proposed sexual harassment laws in the nation. (complianceweek.com). This course may be used as a general sexual harassment training, however, you should check with your state and local municipality for other important requirements. |
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Reducing Foodborne Illness Risk Factors in Food Service and Retail Establishments |
0.50 |
This course covers different risk factors that are insufficiently controlled in institutions, retail food, and restaurants. Recommendations to help these places control these risk factors are also given. |
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Slips, Trips, and Falls |
0.75 |
This course covers slips, trips, and falls in their entirety within the workplace. Being able to identify common causes of slips, trips, and falls helps to protect from a workplace injury. Once those causes are identified, you will learn how to create protection plans and use prevention tools for slip, trip, and fall incidents.
It is just one of many health and safety courses we offer. This course will help you learn about best practices to keep yourself safe and healthy when on the job. |
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Careers Without College |
1.00 |
There are many different ways to be successful in life. What might be the right career path for some may not be the right choice for you. Finding your niche is important. When selecting the right career path, it’s important to weigh all of your options. In this course, we will explore a wide range of careers available to anyone with various skills and a high school education.
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Forklift Safety |
1.00 |
This course covers the proper handling and safe operation of forklift truck machinery. This includes some of the hazards operators face as well as tips for proper load centering and proper load capacities to prevent tip-overs. |
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Team Participation: Nonverbal Communication and Active Listening |
0.75 |
This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner. |
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Effective Presentations: Presentation Process |
1.00 |
This course will cover how to use a presentation process, prepare before making the presentation and overcome the fear of speaking, and deliver a presentation by using different aspects of voice. You will also learn how to use nonverbal communication aids. |
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Structural Search Operations (NYS12) |
1.00 |
This lesson familiarizes the firefighter with structure fire search and rescue operations. The lesson reviews primary search methods including Orientated, TIC Led and Vent Enter Search. Methods for conducting structural search as well as managing occupants and victims are introduced. These methods are based on operational risk assessment with firefighter safety as the prime focus. The lesson is evaluated with in-lesson activities and a final multiple choice quiz. |
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San Diego Zoo - Interpretation Basics: Module 1 |
2.50 |
An understanding of interpretation techniques is increasingly important for professionals and volunteers in zoos, aquariums, museums, and a variety of other tourism and hospitality organizations. This course will introduce the basics of interpretation, including the origins of interpretation, Tilden’s Six Principles of Interpretation, connecting tangibles with intangibles, and understanding visitors’ needs and motivations. |
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Effective Communication with Children and Youth |
2.00 |
We are constantly communicating with the children and youth in our program through our words and actions. It's important for program staff to think critically about their communication skills and habits in order to communicate effectively. During this course, participants will learn about effective and dynamic communication tools, strategies to check for understanding, and activities that engage children and youth in communication. |
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Cultural Competence: Diversity, Identity, and Engagement |
2.00 |
Many programs engage children, youth, families, and staff from diverse cultural backgrounds. In order to best serve their community, out-of-school time program staff need to develop the vocabulary and skills to engage with people from different cultures. During this course, participants will explore how culture can impact and shape individuals, examine their own cultural identities and how these identities may impact their interactions with others, and levels of engagement with diverse groups. |
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Offender Responsibility |
1.00 |
This course is designed to demonstrate the importance of taking responsibility and accepting the consequences of our actions. You will learn how to achieve and maintain a positive mindset, as well as how to be happy and successful in life. Finally, we will review strategies for more effectively managing life's problems. |
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Cats |
1.00 |
This course will provide an introduction to cats, including an overview of physical characteristics, habitat, behavior, reproduction and the conservation efforts dedicated to protecting this taxonomic group. |
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Business Writing: Formal Proposals |
0.75 |
This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal. |
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Building Upward: BLS Diabetes Discussions |
2.00 |
We captured an engaging discussion between a retired ALS provider and a system medical director. Michelle Cerone and Dr. Jeremy Cushman spoke about the topic of diabetes. Refreshing BLS providers can use the information from the discussion and the scenarios that were built following its conclusion to meet minimum competencies and more.
Final Exam: This multiple-choice exam is designed to test your knowledge of the material you just reviewed. You have two attempts to gain an 75% or higher on this exam. Please take your time and answer each question carefully. |
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Creating and Managing Budgets in School-Age Programs |
2.00 |
When program budgets are developed through a careful, step-by-step process, they become valuable planning tools. By using effective budget planning tools and strategies, school-age care professionals can make realistic projections about the programs financial stability, and design strategies for generating and allocating resources to support the programs vision and mission. It is important for school-age care professionals to understand that the budget process is ongoing. It involves linking financial goals to program goals, identifying program priorities, allocating resources effectively, using reliable methods for calculating potential expenses and revenues, monitoring performance against projections made, and making needed changes and adjustments for the future. |
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Fire Service Ground Ladders - BASIC |
1.00 |
This course is a basic-level introduction and review of fire service ground ladders. This course introduces the seven types of fire service ground ladders as defined by NFPA. The course includes a review of ground ladder construction, ground ladder selection by task, and safe operation of the fire service ground ladder. The course is evaluated with a multiple-choice exam that requires a passing score of 80%. The course length is approximately one hour. |
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Leading with Head and Heart |
2.00 |
Those in leadership positions have a responsibility to both lead and manage.During this course, participants will understand the differences between the leadership and management, and the steps we can take to cultivate both. Participants will explore how leaders create safe, supportive environments by modeling self-awareness, interpersonal skills and growth mindset in how we lead and manage. |
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Communicating with Families |
2.00 |
Communication and positive relationships with families improve when program staff recognize family members as partners. Staff can benefit from acknowledging their feelings about families and identifying how these feelings help or hinder working with families. This course provides participants the opportunity to identify their attitudes towards families, consider how their attitudes can enhance or detract from their ability to develop positive relationships with families, and examine how a program’s overall environment supports strong staff-family communication. |
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Job Success |
1.00 |
In this course, you will learn some tips and strategies for succeeding in your job, whatever it might be. You will learn how to get the most out of your employment as well as how to better contribute as an employee. You will also learn to recognize the importance of workplace communication skills and their development. |
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Protecting Yourself While Responding to Earthquakes |
2.00 |
This course covers the importance of earthquake safety and protecting yourself before, during, and after an earthquake. It also covers how first responders should keep themselves safe when responding to an earthquake scene. |
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Collaborative Protocol Update - Patella Dislocation |
0.40 |
This course is designed to be taken by all BLS and ALS providers in the MLREMS region as an addition module for the collaborative protocol update.
A score of 70% is required to pass the exam which follows. |
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Coaching: Fundamentals Of Coaching |
1.00 |
Coaching is the continuous effort to help employees maximize their abilities through personalized counseling and advice. The coaching process not only trains employees to become familiar with business procedures and expectations, but also motivates them to reach both individual and company goals.
Coaching is beneficial to employees because it encourages them to discover their worth and potential. Through proper coaching sessions, employees build confidence, improve their work habits, and increase their productivity.
In this course you will learn to:
1. Define coaching and identify the qualities of an effective coach
2. Build a coaching foundation and plan a coaching strategy. |
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Making Plans and Developing Policies |
2.00 |
Planning and policy-making are closely linked to the development of quality school-age care programs. When school-age staff are skilled as planners and policy-makers, they can use these skills to design and implement high quality programs that benefit children, youth, and families. It is essential for school-age care professionals to recognize that it is important for policies to grow out of a vision of quality, and a mission that supports that vision. Therefore, creating a vision for quality, developing a program philosophy, and writing a clear mission statement are the first steps in program planning. It is also important for school-age care professionals to use a systematic process to develop goals and objectives, set priorities for accomplishing goals and objectives, and develop goal-based action plans that will help the school-age program achieve its mission. High quality school-age programs are led by professionals who understand how to use effective strategies for creating a continuous cycle of planning and evaluation that supports ongoing program improvement. |
