Catalog

Catalogs

Title	Duration (hours)	Description
Motivation: Identifying, Planning, and Implementing: Using What You've Learned	0.50	In life, to be a successful, you must have a plan. Napoleon Hill, author of Think and Grow Rich, said, “Create a definite plan for carrying out your desire and begin at once, whether you ready or not, to put this plan into action.” This course has provided you with the information and—we hope—the inspiration to improve your motivational skills and work toward personal success. The final two steps are up to you: You must implement what you have learned and continue to work on improving your skills. In this course you will learn to: work toward improving your motivational skills by using the 21-day habit and satori, and use resources, including websites and books, to continue working on your motivational skills.
Sales Management: Forecasting Sales Revenue	0.50	This course will focus on identifying sales forecast factors and types of sales forecasts as well as discussing various types of forecasting approaches.
Grammar Skills: Word Choice	1.00	This course covers how to choose the appropriate words for clear communication and how to recognize and use frequently misused words correctly. You will also learn how to avoid common spelling errors and correctly attach prefixes and suffixes to words.
Project Management - Advanced: Project Integration and Plan Development	0.50	This course will cover how to measure data during project integration and differentiate between project and product life cycles. You will also learn how to identify the importance of developing a project plan, the elements of a project plan, the key input required for project plan development, and methods used in project plan development.
Excellence in Service - Advanced: Service Teams	1.50	This course will cover how to implement proper training and empower employees and motivate employees and reinforce desirable behavior in them. You will also learn how to build customer service teams and select the right employees and conduct an interview.
Project Teams: Preparing Teams for Project Work	1.00	Building a project team is more complex than assigning employees to the team. Team members must feel a sense of dedication to other team members, as well as to the project itself. Members who are not dedicated to the project team often disregard meetings, deadlines, and commitments, causing the entire team to suffer. To avoid these problems, the team managers and supervisors need to encourage team building to benefit the project, the team members, and the organization. In this course you will learn to: empower and motivate a project team and develop positive culture in a project team, identify the causes of change in a team and manage change, and improve existing project teams.
Construction Hazards	0.50	This course covers the basics when discussing construction hazards you may see daily when working on a construction site. Preventative measures for falls and falling objects, electrical work, as well as excavations will be discussed throughout.
Creativity and Innovation: Personal Creativity	1.34	Creativity is often considered a talent that some people have. Actually, creativity's a skill that everyone can nurture through exercise and practice. You can prepare yourself both mentally and physically to be creative. In this course you will learn to: prepare yourself mentally and physically to be creative, and use your experiences, innocence, intuition, and sense of adventure to increase your creativity.
Customer Relationship Management: CRM Implementation	0.50	This course will cover how to redesign your work processes, and identify reasons to implement CRM in stages. You will also learn how to implement CRM.
Project Management - Basic: Scope Definition, Verification, and Change Control	1.50	This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database.
Project Management Essentials: Activities and Dependencies	0.75	This course will focus on how to identify project activities and recognize the types of project activities and the categories of dependencies and dependency relationships, analyze activities by creating an activity analysis form, and estimate the time duration and cost of project activities.
Sales Skills: Advanced: Developing a Winning Strategy	0.50	This course will focus on examining consulting strategies and developing solutions for clients.
Providing Homework Support: Types of Homework Support	1.00	Research indicates there are many different ways to provide effective homework support in school-age programs. When planning a homework support program, it is important for school-age programs to develop a homework philosophy that is consistent with the program’s overall philosophy, and reflects current research on best practices for providing homework help. The homework philosophy should also reflect the needs of parents and children in the program, and strike a balance between homework needs and other experiences that help children grow and learn out-of-school. In this course, we will explore the various types of homework support.
Creating Community Collaborations	2.00	Across the country, more and more communities are forming community collaborations to address the out-of-school needs of children and youth of all ages. When different segments of the community join together, share ideas, and pool their resources and efforts to create out-of-school time initiatives, children and youth benefit. What one organization or program may not be able to accomplish alone is often achievable when partnerships and collaborations among diverse groups and individuals are formed. When school-age care professionals are knowledgeable about what it takes to create and sustain successful collaborations, they can play an important leadership role in creating out-of-school time initiatives and programs that will meet the needs of children and youth in their communities now and in the future.
Making Plans and Developing Policies	2.00	Planning and policy-making are closely linked to the development of quality school-age care programs. When school-age staff are skilled as planners and policy-makers, they can use these skills to design and implement high quality programs that benefit children, youth, and families. It is essential for school-age care professionals to recognize that it is important for policies to grow out of a vision of quality, and a mission that supports that vision. Therefore, creating a vision for quality, developing a program philosophy, and writing a clear mission statement are the first steps in program planning. It is also important for school-age care professionals to use a systematic process to develop goals and objectives, set priorities for accomplishing goals and objectives, and develop goal-based action plans that will help the school-age program achieve its mission. High quality school-age programs are led by professionals who understand how to use effective strategies for creating a continuous cycle of planning and evaluation that supports ongoing program improvement.
Employee Performance: Communication	1.00	Communication is effective when a listener clearly understands a speaker’s message. Good communication fosters a productive exchange of ideas while minimizing the possibility of confusion or misunderstanding. When trying to communicate with a difficult employee, you must be willing to work with that person to correct the problematic behavior. Openly discussing the behavior can help you find a mutually acceptable solution. In this course you will learn to: communicate clearly and effectively by using verbal and nonverbal communication, and improve your listening skills, and communicate with difficult supervisors and coworkers, take a proactive approach when dealing with difficult employees, and identify types of employee dismissals.
Making Your Home A Safer Place	0.75	This course covers household safety. This includes fire and kitchen safety, emergencies, infant safety, and more. This course will help you learn about the best practices for everyone inside the house, from infants to pets. It is just one of the many health and safety courses we offer.
Business Accounting: Stockholders' Equity	1.50	This course will cover how to identify various types of stocks and calculate the value of a corporation’s stock as well as how to use financial ratios to calculate book value and market value per share. You will also learn how to identify the components of stockholders’ equity and report stockholders’ equity on financial statements.
Project Management - Intermediate: Risk Analysis, Response, and Control	1.00	This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control.
Business Writing: Formal Proposals	0.75	This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal.
Team Participation: Nonverbal Communication and Active Listening	0.75	This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner.
Call Center Management: Managing for Excellent Service	1.00	This course will cover how to set service levels, achieve service levels, and use reports.
Quality Management: The Costs Of Quality	0.50	Before the quality revolution that began in the United States in the 1980s, quality was frequently viewed as a goal that came at a higher price for production. However, the reality is that poor quality is a result of the ineffective use of resources, including wasted material and labor. Therefore, improved quality means better use of resources and lower costs. In this course you will learn to: identify the relationship between quality and cost, the benefits of establishing quality requirements, management’s responsibilities for achieving conformance, and the costs of customer dissatisfaction.
Forklift Safety	1.00	This course covers the proper handling and safe operation of forklift truck machinery. This includes some of the hazards operators face as well as tips for proper load centering and proper load capacities to prevent tip-overs.
Time Management: Productivity	0.75	This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity.