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Call Center: Telephone Service Fundamentals |
0.75 |
This course will focus on how to analyze the importance of good telephone service and develop a positive attitude and interpersonal skills. You will also learn how to greet customers. |
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Call Center: Effective Call Handling |
1.00 |
This course will cover how to satisfy customer needs effectively and handle challenging calls and close calls. |
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Call Center Management: Managing for Excellent Service |
1.00 |
This course will cover how to set service levels, achieve service levels, and use reports. |
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Call Center Management: Employee Motivation and Monitoring |
1.25 |
This course will cover how to motivate employees, communicate effectively with employees, and evaluate employee performance. You will also learn to identify methods for monitoring employees. |
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Call Center Management: Employee Management |
1.00 |
This course will cover how to reduce employee turnover, manage employee stress, and train employees. |
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Call Center Management: Customer Management |
0.75 |
This course will cover how to identify customer expectations and manage customer relationships. |
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Call Center Management: Communicating Information to Executives |
0.75 |
This course will cover how to identify the information that executives need and communicate with executives. |
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Call Center Management: Call Center Technology |
0.75 |
This course will cover how to select automatic call distributors, identify benefits of skill-based routing, and identify technologies to manage and monitor calls. You will also learn to determine call load and staffing. |
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Call Center Management: Call Center Fundamentals |
1.00 |
This course will cover how to identify the functions of a call center and set up the call center. |
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California Wage and Hours Law |
0.75 |
This course covers what every employer in the state of California needs to be aware of when it comes to wage and hour laws. You will learn how to comply with the law and not violate your employee's rights. |
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California Harassment Prevention Training for Team Members (Spanish) (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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California Harassment Prevention Training for Team Members (Spanish) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Los casos de acoso han hecho que las organizaciones sean responsables de cientos de millones de dólares en honorarios legales y pérdida de ingresos anualmente. La información presentada aquí permite a los empleados de la organización crear una cultura libre de acoso. |
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California Harassment Prevention Training for Team Members (Corrections) |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture. |
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California Harassment Prevention Training for Team Members |
1.00 |
Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture. |
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California Harassment Prevention Training for Managers, Supervisors, and Salaried Employees (Corrections) |
2.00 |
This course provides comprehensive online training to prevent harassment in the workplace. It offers strategies to achieve more appropriate employee conduct and reduce your company’s liability. In addition to promoting a harassment-free work environment, this course will also bring your organization into compliance with state laws, such as California's sexual harassment training requirement, AB 1825. |
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California Harassment Prevention Training for Managers, Supervisors, and Salaried Employees |
2.00 |
This course provides comprehensive, online training to prevent harassment in the workplace. It offers strategies to achieve more appropriate employee conduct and reduce your company’s liability. In addition to promoting a harassment-free work environment, this course will also bring your organization into compliance with state laws, such as California's sexual harassment training requirement, AB 1825.
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California Condors |
1.00 |
This course provides an introduction to California condors, including an overview of physical characteristics, habitat, behavior, reproduction, and conservation. |
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California Condor Conservation |
1.00 |
In 1987, California condors were an extinct species in the wild when the last birds were trapped and placed in the protective custody of the Los Angeles and San Diego zoos. Using experience with Andean condors to breed them in captivity, the small population of just 27 birds was successfully grown, considering genetics and behavior, to the point where they could be released back in the wild. Now, with nearly 200 individuals in captivity and as many flying free in the wild, the species is well on its way to full recovery. This webinar will focus on the methods and strategies used and the trials and tribulations encountered by organizations and individuals that saved this species. |
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Caidas en la Construccion (Spanish) Falls in Construction |
1.50 |
Este curso es en español. En este curso, usted verá videos sobre varios tipos de caídas que pueden ocurrir mientras se trabaja en la construcción. Usted aprenderá sobre aberturas en el suelo, andamios fijos, entabladas de puentes, reparación de techos, claraboyas, y trabajo en cornisa. |
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Bystander Intervention Training |
1.00 |
This course covers the basic concepts of bystander intervention, including the “Four Ds” that describe different methods of intervention. |
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Business Writing: Writing Specific Messages |
0.75 |
This course will focus on how to write effective business messages, including reports, letters, and e-mail. You will also learn how to write opinionated messages, including apologies, negative messages, and persuasive messages. |
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Business Writing: Writing Skills |
1.00 |
This course will focus on how to improve your writing skills by avoiding common pitfalls, adhering to specified guidelines, and following a standard writing process. You will also learn how to write effective sentences and paragraphs. |
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Business Writing: Understanding Proposals |
0.75 |
This course will focus on how to write various types of proposals. You will also learn how to focus on the client when writing proposals. |
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Business Writing: Letter Proposals |
0.50 |
This course will focus on how to create a letter proposal. You will also learn how to format a letter proposal to make it visually appealing. |
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Business Writing: Formal Proposals |
0.75 |
This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal. |
