Catalog

Catalogs

Title	Duration (hours)	Description
Generational Differences - Managing The Complexity	1.00	Could dealing with people get any more difficult? Today’s business environment brings many challenges with four different generations working together for the first time. Communication, respect, recognition, retention, interaction with others, and work life balance mean something different to each generation. If not understood and managed effectively workplace conflict, poor communication, low morale, and high turnover can occur. Understand and discover the key values and contributions among these four generations. Each generation provides intrinsic value to an organization. You will learn how to capitalize on the strengths of the Traditionalists, the Baby Boomer’s, Generation X, or the Millennial Generation (Gen Y). By implementing effective strategies for communication, recognition, development, retention, and leadership you will uncover the hidden talents of each generation while minimizing the risk of knowledge transfer. You will learn the key generational differences and similarities in each of these areas. Join us as we share with you some of the many generational challenges in today’s work environment.
Leading with Head and Heart	2.00	Those in leadership positions have a responsibility to both lead and manage.During this course, participants will understand the differences between the leadership and management, and the steps we can take to cultivate both. Participants will explore how leaders create safe, supportive environments by modeling self-awareness, interpersonal skills and growth mindset in how we lead and manage.
Effective Presentations: Audience Analysis and Supporting Material (Instructor Guide)	0.84	Audience analysis is the process of determining the audience’s needs, so you can give an appropriate presentation. You should determine the reason people will attend your presentation; it might be a requirement, or they might be interested in the topic. It is also helpful to determine your audience's attitudes, interests, and level of knowledge. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Animal Show Development	1.00	This program will provide information about how best to present animals to your guests. We will discuss different types of programs including informal animal encounters, a free flight bird show, a cheetah run program and a mixed species show, including sea lions. For each type of program, we will discuss staffing, collection planning and production, such as sound and props. We will also talk about scripting in general and especially responsible messaging.
Attracting (and Keeping) New Supporters in the Digital, Engagement Age	1.00	There are more non-profits in the market every day, but less donors. Is this a recipe for disaster, or an opportunity for us to transform what donor acquisition, retention and stewardship look like in our digital age? Join us during this 60 minute webinar to learn what innovative donor engagement in 2013 looks like by walking through some of the San Diego Zoo Global's recent digital campaign hits and misses to see how you can help your organization rise above this changing donor landscape.
Interviewing Skills: Planning and Preparing (Instructor Guide)	1.00	Once you have written success factors related to the position you are filling, you need to plan for the interview. In this course you will learn to: identify the steps to establish a plan for an interview, and identify the steps to prepare an office for an interview. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting, or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Effective Communication with Children and Youth	2.00	We are constantly communicating with the children and youth in our program through our words and actions. It's important for program staff to think critically about their communication skills and habits in order to communicate effectively. During this course, participants will learn about effective and dynamic communication tools, strategies to check for understanding, and activities that engage children and youth in communication.
California Harassment Prevention Training for Team Members	1.00	Harassment cases have resulted in organizations being liable for hundreds of millions of dollars in legal fees and lost revenue annually. The information presented here enables employees in the organization to create a harassment-free culture.
Egress, Fire Prevention, & Fire Protection	0.65	In this course, participants will learn about escape routes and exits, emergency action plans, fire prevention plans, fires, fire extinguishers, and workplace fire prevention tips.
Differential Diagnosis of Dementia	1.00	At the end of this course, you will be able to: Define Alzheimer's disease, and identify its risk factors. Examine the differences between Alzheimer's disease and dementia. Explore the pathology and the clinical presentation of Alzheimer’s disease, frontotemporal dementia and dementia with Lewy bodies. Examine the diagnostic tests and tools used in the diagnosis of dementia.
Americans With Disabilities Act and Transition Plans	1.00	Do Title II and Title III of the Americans with Disabilities Act apply to you? Do you work for a non-profit or for-profit zoo, aquarium, or museum? Is your zoo, aquarium, or museum operated by your state or local government? Do you have a Transition Plan or Barrier Removal Plan for your organization? Do you know that the Justice Department or your State's Attorney's Office could sue your organization if you are not in compliance? Fines can cost an organization $55,000 plus compensation just for an initial infraction. This comprehensive webinar will discuss the development of a plan, examples of that plan, common accessibility issues, and an overview of what to look for in your policies and procedures that could cause an accessibility issue.
Safety Communication and Training Techniques	1.50	This course covers certain safety and logistics measures for the workplace. This includes topics like different types of safety training, creating safety programs with different learners in mind, and how to use various types of media to communicate objectives.
Art of the Capital Campaign	1.00	As you learn how to plan, operate and conduct a capital campaign you can find a lot of advice on the science of fundraising. Often, however, your success will depend more on the Art of the Practitioner (you) than the rules of the game. This Webinar is designed to help you become a capital campaign artist by giving you a roadmap to travel from pre-campaign, feasibility, planning, infrastructure, phases and post-campaign wrap-up. You’ll learn the pitfalls to avoid and important tasks to accomplish to become a capital campaign impresario. You’ll learn the tools to help you enjoy the ride.
Coaching: Fundamentals of Coaching (Instructor Guide)	1.00	Coaching is the continuous effort to help employees maximize their abilities through personalized counseling and advice. The coaching process not only trains employees to become familiar with business procedures and expectations, but also motivates them to reach both individual and company goals. Coaching is beneficial to employees because it encourages them to discover their worth and potential. Through proper coaching sessions, employees build confidence, improve their work habits, and increase their productivity. In this course you will learn to: 1. Define coaching and identify the qualities of an effective coach 2. Build a coaching foundation and plan a coaching strategy. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
ROAR: How to Build a Resilient Organization the World-Famous San Diego Zoo Way	0.75	Roar: How to Build a Resilient Organization the World-Famous San Diego Zoo Way shows leaders at any level how to unleash the full potential of their teams to create lasting organizational resiliency rivaling that of the world-famous San Diego Zoo. It will show how the Zoo’s operating organization, San Diego Zoo Global, has utilized a set of innovative programs to create its team of exceptional leaders and engaged employees who have engendered its amazing accomplishments. Featuring real-world stories, best practices, and specific strategies based on 100 years of exceptional leadership, this unique and valuable resource will help organizations of any size and focus to master winds of change, overcome stress and adversity, thrive in times of chaos, and constant in pursuit of their vision, and accomplish extraordinary things.
GED: Social Studies - Unit 5: Post-Test	0.25	Welcome to Unit 5: Post-Test. This post-test covers civics and government, US history, economics, and world geography. At the end of this post-test is a table that matches each test question to the content it covers. Use it to review and content you haven't mastered.
Hazard Communication Basic	1.00	This course covers the basics when it comes to hazard communication. The topics will range from the Hazard Communication Standard to the labeling of hazardous materials.
GED: Reasoning Through Language Arts - Unit 7: The Extended Response	1.00	Welcome to Unit 7: The Extended Response. The last part of the RLA section is the Extended Response, or essay. Here's how it works. You'll be given something to read - a source text or texts - and asked to write an essay in response to a prompt related to the reading. In this unit, we'll learn about two types of essays and take a look at an example of each one.
Becoming Tech Savvy	1.50	This course was designed to help you learn various tips and tricks to use your devices as efficiently as possible. This includes tech skills, safety & security information, and keyboard and mouse shortcuts.
Connection Planning in Long-Term Care	1.00	This module includes training for staff and providers in the importance of social connection and practical strategies learners can use to promote social connectedness in long-term care. The module explains how to implement Connection Planning, a brief, person-centered behavioral intervention for developing resident care plans that address social connection. Connection Planning includes evidence-informed, practical strategies to promote meaningful social connection among residents in long-term care.
Effectively Managing an Employee Engagement and Satisfaction Survey	1.00	There is much scientific evidence that clearly shows a direct correlation between employee engagement/satisfaction and organizational performance. Engaged employees are more productive, profitable and customer service oriented. Engaged employees drive company innovation and have increased tenure. Learn how to conduct a World Famous Employee Satisfaction Survey, and incorporate the right questions to ask to also measure Employee Engagement - which will definitely benefit your organization by showing employees that you have a genuine interest in their feedback.
Managerial Leadership: Employing Motivational Strategies (Instructor Guide)	0.50	You need to use motivational strategies in your leadership to help your employees perform optimally, and to make them feel as though they are helping meet a need. When you motivate your employees to accomplish their goals, and give them the necessary feedback to optimize their performance, they feel they are helping meet the organization’s needs. You, your employees, and your organization all benefit when you use motivation in leadership. You benefit because, through motivation, your work group will perform optimally. Your employees benefit because they experience job satisfaction and success in accomplishing their goals. Your organization benefits because its members are more committed to helping it be successful and grow. In this course you will learn to: motivate employees and overcome employee apathy. This Instructor's Edition of this course includes notes and suggestions to assist you in presenting the material, whether in an in-person classroom setting or as an instructor-led online or distance-learning course. It also provides you with the answers to questions found in mid-lesson activities, as well as in the quiz that concludes the course.
Reducing Foodborne Illness Risk Factors in Food Service and Retail Establishments	0.50	This course covers different risk factors that are insufficiently controlled in institutions, retail food, and restaurants. Recommendations to help these places control these risk factors are also given.
Combating Sexual Harassment in the Workplace (NY)	1.00	In recent years, the topic of sexual harassment in the workplace has been brought into the national spotlight, bringing with it renewed awareness about the serious and unacceptable nature of these actions and the severe consequences that follow. Under state law effective October 2018, every employer in New York is required to establish a sexual harassment prevention policy which includes annual training, pursuant to Section 201-G of the Labor Law. This course was created by CypherWorx based on the 2023 update of the training materials developed by the New York State Department of Labor and Division of Human Rights, and is designed to meet or exceed standards required by state law.
School-Age Care as a Family Service: Emphasis on Planning Opportunities for Family Involvement	2.00	The foundation for getting parents involved in school-age programs is to keep parents well informed about what is happening in the program. Quality programs also provide parents with opportunities to make suggestions and give feedback on program services through suggestion boxes, feedback forms, and surveys. When parents are encouraged to have input in the program, they develop trust and confidence in the program, and feel a sense of pride and ownership. They are more likely to participate as resourceful partners with program staff when they know their ideas are welcome and valued. Finally, because parents are all different from each other, it's important to provide many different opportunities for them to connect with the program. Staff in quality school-age programs recognize that all parents don't have to be involved in the same way.