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Conducting Meetings: Managing Meetings |
0.67 |
In this course you will learn to: identify the types of meeting leaders and the characteristics of an effective meeting leader. identify the process to follow when making decisions in a meeting, and explain how to identify and minimize group think in meetings. |
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Quality Management: Understanding Current Performance |
1.00 |
In this course you will learn to: identify types of flow charts and create and analyze a flow chart, create and analyze a check sheet, create and interpret a histogram, create and interpret a run chart, and identify characteristics of a control chart. |
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Strategic Decision Making: Negotiation Decisions |
1.17 |
In this course you will learn to: improve negotiation strategies and identify the actions that can improve decision outcomes, and identify the decision making pitfalls negotiators encounter. |
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Business Ethics: Unethical Behavior |
1.00 |
In this course you will learn to: recognize the sources of unethical behavior, and take action to prevent it, and end unethical behavior by conducting an intervention meeting, and promote ethical behavior in the workplace. |
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Sales: The Sales Process |
0.50 |
In this course, you will learn about the benefits of a sales process and identify its five phases. You will also learn about the five phases of the buying process. |
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Customer Communication |
1.00 |
In this course, you will learn about the importance of clear customer communication and effective listening. You’ll hear about some guidelines to help you communicate clearly, as well as the importance of non-verbal aspects of communication. You will learn how to provide good service on the telephone and will go through a three-step process for providing quality telephone service. You’ll also learn about telephone etiquette, including taking messages and how to effectively use voicemail. Finally, you’ll learn how to compose effective email messages. |
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Sales: Presenting |
1.00 |
In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections. |
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Sales: Prospecting |
0.75 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
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Sales: Qualifying |
0.50 |
In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services. |
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Sales: Completing |
0.75 |
In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question. |
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E-Mail Etiquette: E-Mail Messages |
0.50 |
In this course, you will learn how to take advantage of the headers in e-mail messages. You will learn about the “To” field, in which you should type the recipient’s e-mail address. You will also learn when to send carbon copies and blind carbon copies of messages. You will learn the importance of writing a proper subject field for e-mail messages and that the header also includes the date and time of sending messages. Finally, you will learn how to construct the body of an e-mail message, add a personal touch to your messages by including a proper greeting, relay information by placing it in the appropriate order, and use different types of lists effectively. You learned the correct way to write long e-mail messages to keep recipients interested in the information and how to effectively close e-mail messages. |
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Sales: Sales Skills |
1.50 |
In this course, you will learn how to use time management techniques to organize and prioritize your tasks, how to effectively communicate by using verbal and non-verbal language, and how to identify sources of your own personal motivation. |
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Sales: Servicing |
0.33 |
In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method. |
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Sales: Introduction to Selling |
0.50 |
In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process. |
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Sales: Using What You've Learned |
0.75 |
In this course, you will work toward improving your sales skills by using the 21-day habit and satori. You will also learn to use resources to continue working on your sales skills. |
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E-Mail Etiquette: E-Mail Features and Security |
0.50 |
In this unit, you will learn about the features of e-mail programs. You will learn about the importance of attachments and identified the guidelines for attaching files to e-mail messages. You will also learn to prioritize messages by labeling them. This course will cover how to create signature files. You will also learn some important features of e-mail include folders, filters, address book, and the print feature. You will also learn that e-mail messages can be tracked, searched, and downloaded. Finally, you will learn about securing your messages, encrypting messages, and using digital signatures. You will also learn the importance of creating effective passwords to prevent others from reading or altering your e-mail. |
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E-Mail Etiquette: E-Mail Effectiveness |
0.50 |
In this unit, you will learn the importance of considering the recipient before writing an e-mail; the factors to be considered before writing a message, such as your relationship with the recipient, the subject, and the purpose of writing the message; and how to effectively compose messages, anticipating negative recipient reactions such as skepticism and apathy. Finally, you will learn about managing your e-mail, checking your e-mail, handling large volumes of e-mail, helping others manage their e-mail volume, and setting the e-mail program to respond automatically. |
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Conducting Meetings: Communicating Nonverbally |
0.50 |
Individuals are always sending messages, unconsciously or consciously, through nonverbal communication. When verbal and nonverbal communication contradicts one another, nonverbal cues are usually believed. Therefore, it is important that you understand what different types of nonverbal communication can mean, and how these messages can influence the productivity of your meetings.
Learning Objectives: Identify the different ways nonverbal messages can be sent. Interpret nonverbal communication and identify the steps to improve nonverbal communication. |
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Organizational Communication: Innovation and Change |
1.00 |
Innovation is a new idea or process that can change the way organizations operate or think. For an idea or process to be considered an innovation, the majority of people who hear about it must consider it new. Implementation of an idea is not necessary for it to be considered an innovation.
Innovation and change are closely related. When an innovation is adopted, it becomes a change. On the other hand, not all change is innovation. If an innovation is rejected after being adopted, the return to the previous method is not an innovation.
In this course you will learn to: identify degrees and characteristics of innovation, and adopt and encourage innovation, and identify the aspects of change. |
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Customer Service: Customer Service Basics |
0.75 |
It is amazing how much time, effort, and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is not closing the sale, it’s serving the customer. After an effective sales process awards you a new customer, it is customer service that will determine whether your customer stays with you. |
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E-Mail Etiquette: Composing Online Correspondence |
1.50 |
It’s important for e-mail messages to be written well because they can determine your company’s success or failure. A poorly written e-mail message could give co-workers and management a bad impression of your own work habits. An effectively written e-mail message, however, is easy to understand, encourages action, and gives others a good impression of your overall job performance. |
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Coaching: Communication |
1.00 |
Language is an important coaching tool. The use of suitable words during coaching will help you create relationships, repair employee confidence, and establish plans for employee success. As a coach, you must select words that directly influence your employees’ attitude, behavior, and performance. The use of appropriate language during your coaching sessions will help you convey your messages in a clear and encouraging manner.
In this course you will learn to: clearly express your message by using appropriate language, identify and use nonverbal methods of communication, and receive the desired information by asking effective questions. |
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Budgeting: Manufacturing Budgets |
0.50 |
Manufacturing budgets outline and plan the expenses that a company undertakes to manufacture its products. Until products are sold, the cost of producing them is considered part of the company’s assets as inventory. Generally, you would not consolidate these expenses with non-manufacturing budgets in the master budget. |
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Conducting Meetings: Fundamentals of Conducting Meetings |
0.67 |
Meetings allow groups to function, define goals, contribute to participants’ morale and status, as well as develop organizational culture. During meetings, participants are able to exchange information and update one another on current events. When information is shared among participants, they are able to work together to create ideas and solutions, and make decisions to progress toward the group’s goals.
In order for a group to function effectively, participants must be working toward accomplishing a common goal. Meetings allow participants to define goals as a group, which helps them agree on the terms of the goals, such as how and when they’ll be accomplished.
When the meeting leader encourages input from participants, employee morale increases. Encouraging communication satisfies the participants’ desire to play an active role in the organization. When participants understand that their opinions are valued, they feel that they’ve contributed to their organization.
Meetings also help develop the organization’s culture when meeting leaders demonstrate the values and attitudes preferred by the organization. Leaders display organizational values in meetings to reinforce the behavior they desire from participants.
In this course you will learn to: identify the benefits, types and misconceptions about meetings, plan a meeting, participate in a meeting, and close a meeting. |
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Project Teams: Decision-Making in a Project Team |
1.00 |
Once a project team comes up with options for implementing a project, they must decide which option to use. There are various methods the team can use to make a decision, ranging from authority decision-making to consensus.
In this course you will learn to: use the various methods of decision-making available to project teams, and resolve conflicts and achieve consensus in a project team. |
