Catalog

Catalogs

Title	Duration (hours)	Description
Business Writing: Formal Proposals	0.75	This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal.
Customer Relationship Management: eCRM Customization and Goals	0.50	This course will cover how to customize eCRM and how to achieve CRM goals through eCRM.
Business Accounting: Accounting System	0.50	This course will cover how to define accounting terms and identify the institutions that establish accounting principles for businesses. You will also learn how to relate the accounting system to various business activities.
Business Accounting: Accounting for Liabilities	0.75	This course will cover how to define and account for the various types of current liabilities. You will also learn how to define and account for the various types of long-term liabilities.
Grammar Skills: The Importance of Grammar	1.00	This course will cover how to define grammar and discuss its importance. You will also learn how to identify and correctly use different forms of nouns and verbs.
Career Development: Career Strategies	1.00	This course will cover how to define, set, and maintain career goals and avoid career goal-setting pitfalls. You will also learn how to identify the stages of the career development cycle, plan a career strategy, and identify the types of career moves in your organization.
Business Etiquette: Office Protocol	1.00	This course will cover how to describe business etiquette, present a professional appearance, and identify appropriate business attire. You will also learn how to practice cubicle and office etiquette and how to develop positive coworker relationships and avoid rumors, gossip, and conflicts.
Project Management - Basic: Schedule Development and Control	1.50	This course will cover how to describe schedule development, identify various mathematical analysis techniques for schedule development, and identify the different ways you can present project schedules. You will also learn how to implement schedule control, level resources, and calculate schedule variances.
Business Etiquette: Etiquette in Communication	1.00	This course will cover how to describe telephone courtesy and apply it while using telephone, voice mail, and speakerphones as well as how to follow proper writing guidelines to communicate written information clearly and efficiently. You will also learn how to follow proper writing guidelines to communicate written information clearly and efficiently.
Excellence in Service - Basic: Customer Service Skills	1.00	This course will cover how to develop customer service skills and provide high quality customer service. You will also learn how to solve customer service problems.
Change Management: Managing Change	0.50	This course will cover how to encourage creativity in employees and develop a commitment to change in employees. You will also learn how to communicate change effectively, improve listening skills, and control grapevine.
Business Etiquette: Business Functions	1.25	This course will cover how to follow proper etiquette at business functions. You will also learn how to identify formal table settings, utensils, and glassware at business dinners, and demonstrate proper etiquette for business dining.
Effective Presentations: Fundamentals of Presentation	0.75	This course will cover how to identify and use effective presentations. You will also learn how to plan a presentation and determine primary and secondary objectives.
Business Accounting: Accounting for Assets	1.00	This course will cover how to identify asset types and use the accounting equation and how to define current assets and identify related accounting methods. You will also learn how to define noncurrent assets and identify related accounting methods.
Career Development: Career Aspirations	0.75	This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration.
Call Center Management: Customer Management	0.75	This course will cover how to identify customer expectations and manage customer relationships.
Business Finance: Bonds and Stocks	1.00	This course will cover how to identify different bond types, and describe their characteristics as well as how to identify different types of stocks, and describe the characteristics of stock market. You will also learn how to evaluate bonds and stocks, and identify the terms involved in their valuation.
Customer Relationship Management: Customer Loyalty	1.00	This course will cover how to identify the benefits of loyal customers, and create loyal customers. You will also learn to develop customer relationships, and implement the goals of market intelligent enterprises.
Change Management: Obstacles to Change	0.75	This course will cover how to identify the causes of resistance and the negative reactions to change and the methods for managing them. You will also learn how to identify the causes of complacency and prepare for crisis.
Project Management - Intermediate: Organizational Planning	0.75	This course will cover how to identify the characteristics of a successful project manager, different types of power, and the different project organizational structures. You will also learn how to create a project team, and identify the many facets of organizational planning.
Project Management - Advanced: Procurement Planning	1.00	This course will cover how to identify the components of the contracts and procurement variable and define contract types. You will also learn how to identify the role of procurement planning in project management and identify factors that influence procurement planning.
Customer Relationship Management: eCRM	1.00	This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM.
Call Center Management: Call Center Fundamentals	1.00	This course will cover how to identify the functions of a call center and set up the call center.
Project Management - Intermediate: Risk Analysis, Response, and Control	1.00	This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control.
Excellence in Service - Basic: Customer Communication	1.00	This course will cover how to identify the importance of effective communication and the importance of interpersonal communication. You will also learn how to provide good service on the telephone and compose effective e-mail messages.