Catalog

Catalogs

Title	Duration (hours)	Description
Budgeting: Operating Budgets	1.00	An operating budget is a projection of the entire income statement of a company, or department. Operating budgets manage the operations of a company or department. They include the expenses associated with manufacturing, selling, and distributing products. Operating budgets also help to administer the daily functioning of the company. They project the expenses a company will incur in its manufacturing facilities, as well as the revenue that it will generate.
Budgeting: Manufacturing Budgets	0.50	Manufacturing budgets outline and plan the expenses that a company undertakes to manufacture its products. Until products are sold, the cost of producing them is considered part of the company’s assets as inventory. Generally, you would not consolidate these expenses with non-manufacturing budgets in the master budget.
Effective Presentations: Fundamentals of Persuasion	1.00	This course will focus on persuasion and the goals of persuasion. You will also learn how to organize a persuasive presentation and use the methods of persuasion.
Change Management: Change Process	0.50	This course will cover how to identify the steps of a change process, analyze a change situation and identify important aspects of change, and choose an action and identify the restraining and driving forces. You will also learn how to create a sense of urgency, set goals, motivate employees, delegate, and prevent failure as well as how to identify the methods of monitoring the progress of a change.
Time Management: Productivity	0.75	This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity.
Customer Relationship Management: CRM Implementation	0.50	This course will cover how to redesign your work processes, and identify reasons to implement CRM in stages. You will also learn how to implement CRM.
Customer Service: Customer Service Basics	0.75	It is amazing how much time, effort, and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is not closing the sale, it’s serving the customer. After an effective sales process awards you a new customer, it is customer service that will determine whether your customer stays with you.
Customer Service: Customer Service Skills	1.00	A great customer service representative should have skills in three key areas: organization (time and stress management), motivation (letting customers know you care), and communication (vocal, verbal, and visual). The core strength of a good customer service rep is sound knowledge of the organization’s products and services.
Customer Service: Greeting Customers	1.00	Answering the phone when you know that you might be on the wrong end of a verbal confrontation is difficult, but it’s the first step in dealing with customer service issues. How you answer the phone will set a tone with the customer on the other end. Greeting a customer requires much more than a simple “Hello, how can I help you?”
Customer Service: Listening and Questioning	0.75	This topic will discuss the various types of listening: passive, selective, and active. You will learn that paraphrasing or summarizing what the customer says is a good way to confirm what you hear. In this course, you will also learn about questioning and the types of questions that are used to elicit the information you want from customers. There are four types of questions: open-ended, closed, alternative-choice, and clarifying. This course will also discuss the examination process that can be used to understand the customer’s problem and prescribe a realistic solution.
Effective Presentations: Question-and-Answer Session	0.50	This course will cover how to prepare to answer questions and conduct a question-and-answer session. You will also learn how to handle challenging questions and audiences.
Project Management - Advanced: The Project Management Process	0.75	This course will cover how to identify the project management process groups and variables and differentiate between product-oriented processes and project management processes. You will also learn how to initiate and plan a project.
Time Management: Technology and Time Management	1.00	This course will focus on how to use computer and telephone technologies to save time instead of wasting time and maintain a reasonable workload by saying “no” when appropriate.
Project Management - Advanced: Project Integration and Plan Development	0.50	This course will cover how to measure data during project integration and differentiate between project and product life cycles. You will also learn how to identify the importance of developing a project plan, the elements of a project plan, the key input required for project plan development, and methods used in project plan development.
E-Mail Etiquette: E-Mail Features and Security	0.50	In this unit, you will learn about the features of e-mail programs. You will learn about the importance of attachments and identified the guidelines for attaching files to e-mail messages. You will also learn to prioritize messages by labeling them. This course will cover how to create signature files. You will also learn some important features of e-mail include folders, filters, address book, and the print feature. You will also learn that e-mail messages can be tracked, searched, and downloaded. Finally, you will learn about securing your messages, encrypting messages, and using digital signatures. You will also learn the importance of creating effective passwords to prevent others from reading or altering your e-mail.
E-Mail Etiquette: E-Mail Messages	0.50	In this course, you will learn how to take advantage of the headers in e-mail messages. You will learn about the “To” field, in which you should type the recipient’s e-mail address. You will also learn when to send carbon copies and blind carbon copies of messages. You will learn the importance of writing a proper subject field for e-mail messages and that the header also includes the date and time of sending messages. Finally, you will learn how to construct the body of an e-mail message, add a personal touch to your messages by including a proper greeting, relay information by placing it in the appropriate order, and use different types of lists effectively. You learned the correct way to write long e-mail messages to keep recipients interested in the information and how to effectively close e-mail messages.
E-Mail Etiquette: E-Mail Effectiveness	0.50	In this unit, you will learn the importance of considering the recipient before writing an e-mail; the factors to be considered before writing a message, such as your relationship with the recipient, the subject, and the purpose of writing the message; and how to effectively compose messages, anticipating negative recipient reactions such as skepticism and apathy. Finally, you will learn about managing your e-mail, checking your e-mail, handling large volumes of e-mail, helping others manage their e-mail volume, and setting the e-mail program to respond automatically.
E-Mail Etiquette: Netiquette Guidelines	0.50	E-mail, a relatively new way of communicating, has changed the culture of communication. Online communication has its own rules regarding acceptable and unacceptable behavior. Netiquette refers to the set of rules you should follow when communicating online.
Effective Presentations: Presentation Process	1.00	This course will cover how to use a presentation process, prepare before making the presentation and overcome the fear of speaking, and deliver a presentation by using different aspects of voice. You will also learn how to use nonverbal communication aids.
Project Management - Advanced: Implementing Plans and Controlling Change	0.75	This course will cover how to use a project management information system, implement a work authorization system, and conduct mid-project evaluation. You will also learn how to identify the information and supplies needed to control project change, implement a change control system, and identify control maintenance methods.
Project Management - Intermediate: Staff Acquisition and Team Building	1.00	This course will cover how to identify the right team members for a given project, negotiate for project staff, and identify categories of personnel problems. You will also learn how to develop a project team, overcome barriers to effective team development, and apply motivational techniques.
Effective Presentations: Presentation Mechanics	0.50	This course will cover how to incorporate visual aids and understand the types of visual aids. You will also learn how to display and create visual aids.
Sales: Prospecting	0.75	In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls.
Sales: Qualifying	0.50	In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services.
Sales: Presenting	1.00	In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections.