Catalog

Catalogs

Title	Duration (hours)	Description
Team Participation: Making a Decision	0.50	This course will focus on how to identify the need for collective decision-making and the rules to be followed while making decisions, identify the requirements for and elements of team decision-making, and identify and use various decision-making methods.
Excellence in Service - Advanced: Customer Loyalty	1.00	This course will focus on how to create customer loyalty through dedicated employees and identify the fundamentals of customer loyalty. You will also learn how to understand your customers and make service memorable.
Call Center: Telephone Service Fundamentals	0.75	This course will focus on how to analyze the importance of good telephone service and develop a positive attitude and interpersonal skills. You will also learn how to greet customers.
Project Management - Intermediate: Risk Analysis, Response, and Control	1.00	This course will cover how to identify the goals and benefits of risk assessment and follow the qualitative risk analysis process and how to use the quantitative analysis techniques and draw a decision tree. You will also learn how to follow the risk response process and identify the categories for possible risk response plans and how to use the methods of monitoring and controlling project risks and identify the outcomes of monitoring and control.
Time Management: Technology and Time Management	1.00	This course will focus on how to use computer and telephone technologies to save time instead of wasting time and maintain a reasonable workload by saying “no” when appropriate.
Time Management: Productivity	0.75	This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity.
Time Management: Information Overload	1.00	This course will focus on how to identify the causes of information overload and overcome it by screening information, control paperwork by organizing your office and filing system, and communicate effectively to increase productivity.
Virtual Teams: Fundamentals of Virtual Teams	0.50	This course will focuse on how to identify the purpose and types of virtual teams, identify the benefits of serving in virtual teams and types of work and meetings carried out by virtual teams, and identify the schedule of a session, and the agenda of a session.
Virtual Teams: Effectiveness, Social Dynamics, and Decision-Making	0.75	This course will focus on how to identify the factors influencing effectiveness and the indications revealing ineffectiveness, identify the social dynamics stages and factors, and identify the steps in the decision-making process, methods of making decisions, and the challenges while making decisions.
Excellence in Service - Advanced: Service Teams	1.50	This course will cover how to implement proper training and empower employees and motivate employees and reinforce desirable behavior in them. You will also learn how to build customer service teams and select the right employees and conduct an interview.
Business Writing: Formal Proposals	0.75	This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal.
Project Management - Intermediate: Risk Identification and Management	1.00	This course will cover how to classify project risks and identify risk management goals and how to identify the steps in the risk management process, design a risk management plan, and identify key issues that a risk management plan must address. You will also learn how to identify common sources of risks and tools you can use to help in the identification process, and describe and classify risks once they are identified.
Project Management Essentials: Defining the Project	0.50	This course will focus on how to identify the participants and the influence of stakeholders on a project and project objectives, benefits, and constraints.
Project Management Essentials: Activities and Dependencies	0.75	This course will focus on how to identify project activities and recognize the types of project activities and the categories of dependencies and dependency relationships, analyze activities by creating an activity analysis form, and estimate the time duration and cost of project activities.
Project Management Essentials: Project Scheduling	1.25	This course will focus on how to develop a project schedule by using CPM, PERT, project network diagrams, arrow charting, and Gantt charts and how to dentify the benefits of CPM and PERT, the critical path, and the methods of duration compression.
Project Management Essentials: Project Change Control	0.75	This course will focus on how to define project change control and how to identify the steps in accommodating the changes in a project.
Project Management Essentials: Financial Issues	0.75	This course will focus on how to identify the fundamental considerations involved in completing project cost estimates and the importance of your organization’s financial policy and the different types of cost.
Excellence in Service - Advanced: Service Standards	1.25	This course will cover how to use service standards to improve service in an organization. You will also learn how to monitor service standards and establish customer service as managers.
Business Writing: Letter Proposals	0.50	This course will focus on how to create a letter proposal. You will also learn how to format a letter proposal to make it visually appealing.
Effective Presentations: Presentation Process	1.00	This course will cover how to use a presentation process, prepare before making the presentation and overcome the fear of speaking, and deliver a presentation by using different aspects of voice. You will also learn how to use nonverbal communication aids.
Project Management - Basic: Project Initiation and Scope Planning	1.00	This course will cover how to initiate a project, identify project deliverables, use effective project selection methods, identify project constraints, and write a project charter. This course will encourage you to create a scope statement, create a statement of work, and follow a scope management plan to prevent scope creep.
Project Management - Basic: Scope Definition, Verification, and Change Control	1.50	This course will cover how to identify the process and benefits of scope definition and verification, and develop a work breakdown structure (WBS) and work package. You will also learn how to identify the types of information that stakeholders need in order to verify a project’s scope, and determine the timing of scope verification. You will be able to better understand how to control changes in project scope, identify the benefits of a scope change control system, and describe why it’s important to create a project database.
Project Management - Basic: Time Management	1.25	This course will teach you how to identify the components of time management, identify the purpose of activity definition and sequencing, and recognize different diagramming techniques. You will also learn how to identify the factors that affect activity duration, and identify techniques for estimating activity duration.
Project Management - Basic: Schedule Development and Control	1.50	This course will cover how to describe schedule development, identify various mathematical analysis techniques for schedule development, and identify the different ways you can present project schedules. You will also learn how to implement schedule control, level resources, and calculate schedule variances.
Project Management - Basic: Resource Identification and Cost Approximating	0.75	This course will cover how to identify the necessary project resources by using a WBS and other tools, identify resource types, and assign resources. You will also learn how to make cost approximations, assess the effect of risk and activity duration on cost estimates, and apply cost estimating techniques.