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Quality Management: Understanding Current Performance |
1.00 |
In this course you will learn to: identify types of flow charts and create and analyze a flow chart, create and analyze a check sheet, create and interpret a histogram, create and interpret a run chart, and identify characteristics of a control chart. |
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Budgeting: Budgeting Fundamentals |
1.33 |
A typical budget contains information for a single year and is updated and revised periodically. Each company creates a budget that fits its unique needs. A budget can be used for many purposes, but its primary functions should be to support strategic goals and to help identify when actual results deviate from what was predicted. |
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Project Management - Basic: Project Initiation and Scope Planning |
1.00 |
This course will cover how to initiate a project, identify project deliverables, use effective project selection methods, identify project constraints, and write a project charter. This course will encourage you to create a scope statement, create a statement of work, and follow a scope management plan to prevent scope creep. |
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Project Teams: Decision-Making in a Project Team |
1.00 |
Once a project team comes up with options for implementing a project, they must decide which option to use. There are various methods the team can use to make a decision, ranging from authority decision-making to consensus.
In this course you will learn to: use the various methods of decision-making available to project teams, and resolve conflicts and achieve consensus in a project team. |
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Business Finance: Stand-Alone Risk |
0.50 |
This course will focus on how to classify risks and perform probability analysis and derive the expected rate of return. Learners will also learn how to calculate the standard deviation on a potential investment, and interpret the coefficient of variation. |
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Employee Performance: Feedback |
1.67 |
Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees.
Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction.
In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback. |
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Sales Skills: Advanced: Studying the Market |
0.75 |
This course will focus on using sales strategies, analyzing markets and competitors, and researching clients. |
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Grammar Skills: Improving Sentence Structure |
0.50 |
This course covers how to create complete sentences by recognizing and fixing sentence fragments as well as how to streamline your writing by avoiding run-on sentences. You will learn how to clarify sentences by using active voice rather than passive voice and write effective sentences by avoiding split infinitives. |
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Excellence in Service - Advanced: Service Standards |
1.25 |
This course will cover how to use service standards to improve service in an organization. You will also learn how to monitor service standards and establish customer service as managers. |
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Business Accounting: Time Value of Money |
1.00 |
This course will cover how to calculate the present and future values of a cash flow as well as how to calculate the interest rate and the maturity date of a security by using the time value of money equation. You will also learn how to calculate the present and future values of ordinary annuity and annuity due and the present and future values of bonds. |
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Call Center Management: Customer Management |
0.75 |
This course will cover how to identify customer expectations and manage customer relationships. |
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Change Management: Change Process |
0.50 |
This course will cover how to identify the steps of a change process, analyze a change situation and identify important aspects of change, and choose an action and identify the restraining and driving forces. You will also learn how to create a sense of urgency, set goals, motivate employees, delegate, and prevent failure as well as how to identify the methods of monitoring the progress of a change. |
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Business Writing: Letter Proposals |
0.50 |
This course will focus on how to create a letter proposal. You will also learn how to format a letter proposal to make it visually appealing. |
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Customer Relationship Management: Preparations for CRM |
1.00 |
This course will cover how to manage and reduce costs associated with CRM implementation. You will also learn how to plan CRM implementation. |
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Sales: Prospecting |
0.75 |
In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls. |
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Grammar Skills: Synonyms, Antonyms, and Homonyms |
0.25 |
This course covers how to differentiate between synonyms and antonyms. You will also learn how to use homonyms and recognize the differences between various homonyms. |
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E-Mail Etiquette: E-Mail Features and Security |
0.50 |
In this unit, you will learn about the features of e-mail programs. You will learn about the importance of attachments and identified the guidelines for attaching files to e-mail messages. You will also learn to prioritize messages by labeling them. This course will cover how to create signature files. You will also learn some important features of e-mail include folders, filters, address book, and the print feature. You will also learn that e-mail messages can be tracked, searched, and downloaded. Finally, you will learn about securing your messages, encrypting messages, and using digital signatures. You will also learn the importance of creating effective passwords to prevent others from reading or altering your e-mail. |
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Team Participation: Communicating in Teams |
0.50 |
This course will focus on how to understand the factors affecting team communication, understand the elements of communication and use verbal communication, and communicate supportively and effectively. |
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Customer Service: Customer Service Basics |
0.75 |
It is amazing how much time, effort, and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is not closing the sale, it’s serving the customer. After an effective sales process awards you a new customer, it is customer service that will determine whether your customer stays with you. |
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Time Management: Technology and Time Management |
1.00 |
This course will focus on how to use computer and telephone technologies to save time instead of wasting time and maintain a reasonable workload by saying “no” when appropriate. |
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Project Management Essentials: Defining the Project |
0.50 |
This course will focus on how to identify the participants and the influence of stakeholders on a project and project objectives, benefits, and constraints. |
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Project Management - Intermediate: Risk Identification and Management |
1.00 |
This course will cover how to classify project risks and identify risk management goals and how to identify the steps in the risk management process, design a risk management plan, and identify key issues that a risk management plan must address. You will also learn how to identify common sources of risks and tools you can use to help in the identification process, and describe and classify risks once they are identified. |
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Sales Management: Managing Sales Territories |
0.50 |
This course will focus on identifying the steps for choosing the best territory strategy and identifying the factors to consider when conducting territory reviews. |
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Conducting World Class Employee Investigations |
1.00 |
Employment litigation and claims in recent years have cost employers billions of dollars. Employers must find ways to reduce their vulnerability to such claims. Often times, employer liability hinges on the quality of the company's investigation into complaints of discrimination, harassment, or other claims of workplace misconduct. In fact, an important consideration in an employee's decision to ultimately file a lawsuit or claim is whether the employer conducted an effective workplace investigation. Join San Diego Zoo Global's Associate Director of Human Resources for a dynamic and informative workshop on how to conduct effective workplace investigations that will protect your organization and reduce potential litigation costs. This comprehensive webinar will include a discussion about:
- A step-by-step approach on how to plan and conduct workplace investigations
- A practical demonstration of effective interview techniques
- How to anticipate and respond to legal and practical issues that frequently arise during the course of investigations
- Preparing bullet-proof documentation to support the investigation findings and recommended actions |
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Project Management - Advanced: Contract Administration and Closeout |
0.50 |
This course will cover how to administer a contract and identify contract administration structures. You will also learn how to identify the elements of contract administration, and close out a contract. |
