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Organizational Communication: Relational Context and Organizations |
0.75 |
The relational context of a communication exchange includes the circumstances, within an organization, that necessitate this exchange between employees. A number of factors affect the relational context, including the status of the employees within the organization, their motivation, and their relationship with other employees. All communication within an organization depends on the intent of the participants.
In this course you will learn to: identify the relational context and the factors that influence it, and identify the different personality types, and develop individual-organizational relationships. |
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Organizational Communication: Power, Politics, and Diversity |
0.75 |
Power is the ability to influence someone to do something that they would not do without encouragement. Various types of power and power strategies depend on the level of influence. The existence of different levels of power in an organization gives rise to organizational politics.
Politics can arise between individuals who differ from each another. To avoid confrontation arising from differences, it is important for people to recognize the benefits of diversity within their organization.
In this course you will learn to: identify different levels and types of power, identify strategies to manage diversity and to communicate in different cultures, and identify the steps and guidelines for empowerment. |
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Organizational Communication: Leadership and Motivation |
1.00 |
Organizational communication relies on the communication skills of employees, managers, and leaders. The competence of leaders is reflected in their communication skills. Communication skills also play a major role in differentiating a manager and a leader. To become an effective leader, you need to understand the theories of leadership. The structure of an organization also determines the ability of a manager.
Although motivation resides within an individual, organizations can affect motivation through communication. To motivate employees, management must clearly outline its expectations, goals, and rewards. Organizational structure can affect the communication used to motivate employees, as well as other types of communication within the organization.
In this course you will learn to: describe how communication skills and leadership are related, and define the theories of motivation, and identify motivational tools and the impact of nonverbal behavior. |
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Organizational Communication: Innovation and Change |
1.00 |
Innovation is a new idea or process that can change the way organizations operate or think. For an idea or process to be considered an innovation, the majority of people who hear about it must consider it new. Implementation of an idea is not necessary for it to be considered an innovation.
Innovation and change are closely related. When an innovation is adopted, it becomes a change. On the other hand, not all change is innovation. If an innovation is rejected after being adopted, the return to the previous method is not an innovation.
In this course you will learn to: identify degrees and characteristics of innovation, and adopt and encourage innovation, and identify the aspects of change. |
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Organizational Communication: Context, Stress, and Managerial Tools |
0.75 |
Good communication and listening skills are vital in any exchange. Organizations need employees to communicate in different environments. You can communicate your ideas more effectively by adapting your communication to a specific context.
Different contexts can create stress in individuals. Stress is the perception of pressure, anxiety, or urgency that individuals relate to a goal or responsibility. Stress can influence people positively or negatively. Different people have different capacities for handling stress. Stress can help motivate, drive, and focus an individual. However, when stress exceeds an individual’s capacity, it can cause physical and mental problems.
In this course you will learn to: select an environmental context, and manage stress and anger, and mediate conflict. |
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Organizational Communication: Communication Basics |
1.25 |
Good internal and external communication is crucial to any organization’s success.
In this course you will learn to: communicate effectively, define the theories of management, identify organizational types and characteristics, and plan communication flow. |
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Motivation: Identifying, Planning, and Implementing: Using What You've Learned |
0.50 |
In life, to be a successful, you must have a plan. Napoleon Hill, author of Think and Grow Rich, said, “Create a definite plan for carrying out your desire and begin at once, whether you ready or not, to put this plan into action.” This course has provided you with the information and—we hope—the inspiration to improve your motivational skills and work toward personal success. The final two steps are up to you: You must implement what you have learned and continue to work on improving your skills.
In this course you will learn to: work toward improving your motivational skills by using the 21-day habit and satori, and use resources, including websites and books, to continue working on your motivational skills. |
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Motivation: Identifying, Planning, and Implementing: The Motivation Process |
1.00 |
The motivation process involves four phases: identifying, planning, implementing, and evaluating. Each phase is distinct, but you will notice that the process is arranged in a continuous circle, because it is ongoing.
In this course you will learn to: identify your goals and plan the necessary steps to reach these goals, and implement your plan and evaluate its progress to strive for peak performance levels. |
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Motivation: Identifying, Planning, and Implementing: The Core Four |
1.00 |
Surrounding the positive mental attitude are the Core Four components. These key areas of focus are critical to your motivation and your success. The Core Four elements are health, competence, relationships, and organization. Each of these elements requires focused attention. Without attention to one area, your life will be out of balance. Each area complements the other and is powered by your positive attitude.
In this course you will learn to: strive for good health to foster a positive mental attitude, maintain your competence to nurture a positive mental attitude, improve your relationships to indirectly improve a positive mental attitude, and strive to be organized to encourage a positive mental attitude. |
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Motivation: Identifying, Planning, and Implementing: Positive Mental Attitude |
1.00 |
Your attitude affects every aspect in your life—from your family relationships to your interactions with strangers to your connections with business coworkers. Your attitude could determine the difference between getting a promotion and getting fired, and between a happy marriage and divorce. Stanford Research Institute (SRI) conducted a study that found that success is 88% attitude, and 12% education.
In this course you will learn to: improve your self-confidence, recognize your fears and work to overcome them, and identify the difference between perceptions and reality. |
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Motivation: Identifying, Planning, and Implementing: Basics Of Motivation |
1.00 |
If you’re going to take a trip by driving from New York to Los Angeles, you’ll need several tanks of gas. Similarly, if you plan to take a trip that will move you closer to a personal or professional goal, you can expect that you will need several refills of your motivation tank to give you the energy to get there. People say that a journey of a thousand miles begins with a single step, but it’s extremely difficult to continue taking steps when your personal-motivation fuel tank is empty.
In this course you will learn to: describe the basics of motivation, define motivation as a process, and describe some theories about how motivation can affect your productivity. |
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Media and Social Media Best Practices |
0.25 |
The purpose of this course is to ensure you are aware of organizational best practices in regard to contact with Media, and use of Social Media. This policy is intended to support ALL employees and volunteers in making the best decisions for the organization. |
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Managing Performance: Performance-Planning Meetings |
1.17 |
In this course you will learn to: identify the steps to conduct an effective performance-planning meeting, identify the process of providing feedback, and identify types of coaching, and document coaching and feedback efforts. |
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Managing Performance: Performance Management Basics |
1.00 |
Performance management is a process that allows for ongoing communication between employees and managers that results in employees striving for, and reaching, their potential.
In this course you will learn to: define performance management and identify its common pitfalls, understand the importance of creating a performance management plan and the steps involved in establishing a plan, and identify the process for discussing and creating an effective job description. |
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Managing Performance: Performance Improvements |
1.34 |
In the performance appraisal process, there are three steps you must complete before you can help an employee make performance improvements.
1. Appraise an employee’s performance
2. Conduct an appraisal discussion
3. Help an employee make performance improvements
In this course you will learn to: plan performance improvements, handle performance problems, and use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication. |
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Managing Performance: Legal Appraisals |
0.84 |
In this course you will learn to: identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, and identify risks of legal challenges and the importance of maintaining positive communication. |
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Managing Performance: Appraising Employee Performance |
1.67 |
The performance appraisal process is an integral part of performance management. It consists of two phases that must be carefully planned and executed: establish a performance plan and complete the performance appraisal process.
In this course you will learn to: understand the performance appraisal process, identify and gather appraisal material, prepare for an appraisal discussion, lead employees in an appraisal discussion, and respond to defensive employees and resolve conflict in an appraisal discussion. |
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Managerial Leadership: Planning for Change |
0.50 |
In order to understand the need for change, you must remember one thing: change is constant. Change is a necessary response to an active force. The active force can either be a pressure, which you can attempt to manage in a step-by-step manner, or a crisis, which requires your immediate attention.
In this course you will learn to: identify the phases of the change process, and communicate change and identify the benefits of change. |
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Managerial Leadership: Motivating Employees Through Change |
0.50 |
Your organization’s vision was created to inspire and unite the members of the organization as they work toward achieving common goals. Change can distract employees from the vision because going through the change process can be intensely personal and emotional. Remembering the vision and its purpose can keep your employees focused on their role in the company.
In this course you will learn to: motivate employees through a change and prepare for difficulty, and overcome resistance and resolve conflict. |
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Managerial Leadership: Making Vision a Reality |
1.00 |
An organization’s vision must be communicated in a manner that inspires people to participate in fulfilling it. Before members of an organization work to their full potential, they must first understand what it is they are working for—to make the organization’s vision a reality.
It is through communication that a leader gains support for the organization’s vision. People will not commit to something blindly, nor should they be expected to commit without information. Therefore, when, how, and to whom an organization’s vision is communicated is of great importance to the successful fulfillment of the vision.
Your organization’s vision must be communicated to the people who’ll have a hand in fulfilling it, as well as to the people who’ll be affected by it, such as clients or investors. Your organization’s vision should also be communicated to potential employees, or other people in the community who come into contact with your organization.
In this course you will learn to: communicate the vision, gain support for the vision, and empower employees, and implement the organization’s vision. |
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Managerial Leadership: Leading with a Vision |
1.50 |
An organization does not generate itself—it is founded by one or more people who take the initiative to put an idea into action. Leadership is the cement that unites members of an organization to achieve a common end.
Leadership helps members of an organization understand the organization’s purpose, and makes sure they do not lose sight of the organization’s vision. If an organization functions ineffectively, leadership helps members cope with the changes needed to improve the organization, enabling fulfillment of the vision or goals.
Leadership also helps members of an organization work to their full potential. If a team has the ability and resources to complete a task, leadership can provide the motivation and inspiration the team needs to complete the task.
In this course you will learn to: Identify a leader, define the vision of an organization and write a vision statement, and relate goals to the vision statement. |
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Managerial Leadership: Employing Motivational Strategies |
0.50 |
You need to use motivational strategies in your leadership to help your employees perform optimally, and to make them feel as though they are helping meet a need. When you motivate your employees to accomplish their goals, and give them the necessary feedback to optimize their performance, they feel they are helping meet the organization’s needs.
You, your employees, and your organization all benefit when you use motivation in leadership. You benefit because, through motivation, your work group will perform optimally. Your employees benefit because they experience job satisfaction and success in accomplishing their goals. Your organization benefits because its members are more committed to helping it be successful and grow.
In this course you will learn to: motivate employees and overcome employee apathy. |
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Managerial Leadership: Defining Employee Roles and Priorities |
1.50 |
A vision is created by an organization to inspire its members to work together to reach for an ideal of what the organization can become. The members of the organization should use the vision as the standard to determine the day-to-day functions of their individual roles. The vision is the guide to use every time an action is taken, a decision is made, or a plan is developed to improve the organization or the people in it. An organization’s vision should enable the members in every role to do what is in the best interest of the organization.
In this course you will learn to: determine leader roles and strengthen employee roles, and align employee priorities and evaluate employee performance. |
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Managerial Leadership: Coping Through a Change Process |
1.00 |
Whether your employees perceive change as positive or negative, you might encounter an emotional response from them. They will have many questions regarding their roles, competencies, and, possibly, even their futures. Your employees might feel they are being forced out of a comfort zone, and they might experience a loss of familiarity. Typical responses during a change include feelings of doubt, anxiety, fear, and anger. Sometimes, changes in the workplace can trigger a severe emotional response.
In this course you will learn to: respond to distress and reduce stress, and succeed through failure and deal with mistakes. |
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Interviewing Skills: Planning and Preparing |
1.00 |
Once you have written success factors related to the position you are filling, you need to plan for the interview.
In this course you will learn to: identify the steps to establish a plan for an interview, and identify the steps to prepare an office for an interview. |
