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Business Ethics: Whistle-Blowing |
0.75 |
In this course you will learn to: identify criteria for whistleblowing and the risks associated with it, and identify when and how to blow the whistle. |
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Business Etiquette: Business Functions |
1.25 |
This course will cover how to follow proper etiquette at business functions. You will also learn how to identify formal table settings, utensils, and glassware at business dinners, and demonstrate proper etiquette for business dining. |
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Business Etiquette: Communicating in the Workplace |
1.25 |
This course will cover how to introduce people properly and identify actions to take when being introduced as well as how to be an effective conversationalist and handle conversational faux pas. You will also learn how to follow meeting protocol and etiquette. |
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Business Etiquette: Etiquette in Communication |
1.00 |
This course will cover how to describe telephone courtesy and apply it while using telephone, voice mail, and speakerphones as well as how to follow proper writing guidelines to communicate written information clearly and efficiently. You will also learn how to follow proper writing guidelines to communicate written information clearly and efficiently. |
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Business Etiquette: Office Protocol |
1.00 |
This course will cover how to describe business etiquette, present a professional appearance, and identify appropriate business attire. You will also learn how to practice cubicle and office etiquette and how to develop positive coworker relationships and avoid rumors, gossip, and conflicts. |
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Business Etiquette: Professional Conduct |
0.75 |
This course will cover how to use the Internet appropriately and how to identify and handle ethical dilemmas and maintain loyalty and confidentiality in the workplace. You will also learn how to handle personal issues in the workplace, such as flirting, dating, office romances, and sexual harassment. |
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Business Etiquette: Traveling for Business |
0.75 |
This course will cover how to be a courteous traveler and follow etiquette for traveling by plane, train, or car, and staying at hotels. You will also learn how to prepare for international business trips by understanding cultural orientations and respecting hosts. |
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Business Finance: Bonds and Stocks |
1.00 |
This course will cover how to identify different bond types, and describe their characteristics as well as how to identify different types of stocks, and describe the characteristics of stock market. You will also learn how to evaluate bonds and stocks, and identify the terms involved in their valuation. |
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Business Finance: Even and Uneven Cash Flows |
0.75 |
This course will focus on how to identify the types of annuities, and calculate their present and future values. You will also learn how to identify the types of interest rates, analyze uneven cash flows, and prepare a scheduling table for amortized loans. |
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Business Finance: Future and Present Value of Money |
0.75 |
This course will cover how to calculate the time value of money. You will also learn how to use compounding and discounting methods to calculate the future and present value of money. |
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Business Finance: Portfolio Risk |
0.75 |
This course will focus on how to use the diversification principle to invest in portfolios as well as how to use the Capital Asset Pricing Model. You will also learn how to calculate different types of financial ratios. |
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Business Finance: Stand-Alone Risk |
0.50 |
This course will focus on how to classify risks and perform probability analysis and derive the expected rate of return. Learners will also learn how to calculate the standard deviation on a potential investment, and interpret the coefficient of variation. |
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Business Problem Solving: Critical Thinking and Information Analysis |
1.34 |
Critical thinking is the ability to understand how others think as well as how your own thinking process works. It also includes the ability to objectively evaluate the evidence used to support beliefs or arguments that lead to conclusions. It is an important business and problem-solving skill. Critical thinking helps you to evaluate various methods of reasoning that can be used in problem solving.
In this course you will learn to: use reasoning and logic to think critically, define and use quantitative analysis techniques, and define and use qualitative analysis techniques. |
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Business Problem Solving: Problem Solving in the Corporate World |
0.84 |
Problem-solving cultures greatly influence the problem-solving process in organizations. Recognizing the culture that exists in your organization will permit you to develop effective solutions. This approach needs employees with a wide variety of skills and talents.
In this course you will learn to: identify the types of problem solvers and the skills they must possess, and identify different corporate cultures. |
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Business Problem Solving: Problem-Solving Basics |
1.25 |
Problem-solving is aimed at eliminating problems. The problem-solving process involves identifying a problem, gathering information, generating and evaluating options, and implementing solutions.
Effective problem-solving needs the coordination of knowledge, experience, attitude, intuition, and the abilities of an individual or team. By successfully eliminating problems the first time, you will save your company’s resources and improve its operation.
In this course you will learn to: define the fundamentals of problem-solving, and identify effective problem-solving approaches. |
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Business Problem Solving: Problem-Solving Process |
1.67 |
You need highly developed problem-solving skills to manage employees and achieve organizational goals. Understanding the problem-solving process is the first step in solving problems effectively.
In this course you will learn to: identify the problem by analyzing the situation, gathering information, and identifying solution criteria, commit to a solution by generating, choosing, and implementing one, confirm that the problem has been eliminated by evaluating the solution. |
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Business Problem Solving: Problem-Solving Teams |
1.00 |
Problem-solving teams are created to solve a specific business problem. Ideally, such a team should have members from different departments of your organization. However, you need to develop skills to focus team members on a common goal.
As a team leader, you might be expected to create a team, rather than simply manage a group of people assigned to complete a task. You will play a central role in helping team members interact, communicate, and work together. You will also be expected to plan and execute team meetings. Meetings can be an effective way to communicate information to the group, to decide on an action, to set goals, and to motivate and support team members.
In this course you will learn to: build and manage problem-solving teams and conduct effective meetings, and motivate team members and effectively communicate with them. |
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Business Writing: Formal Proposals |
0.75 |
This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal. |
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Business Writing: Letter Proposals |
0.50 |
This course will focus on how to create a letter proposal. You will also learn how to format a letter proposal to make it visually appealing. |
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Business Writing: Understanding Proposals |
0.75 |
This course will focus on how to write various types of proposals. You will also learn how to focus on the client when writing proposals. |
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Business Writing: Writing Skills |
1.00 |
This course will focus on how to improve your writing skills by avoiding common pitfalls, adhering to specified guidelines, and following a standard writing process. You will also learn how to write effective sentences and paragraphs. |
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Business Writing: Writing Specific Messages |
0.75 |
This course will focus on how to write effective business messages, including reports, letters, and e-mail. You will also learn how to write opinionated messages, including apologies, negative messages, and persuasive messages. |
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Call Center Management: Call Center Fundamentals |
1.00 |
This course will cover how to identify the functions of a call center and set up the call center. |
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Call Center Management: Call Center Technology |
0.75 |
This course will cover how to select automatic call distributors, identify benefits of skill-based routing, and identify technologies to manage and monitor calls. You will also learn to determine call load and staffing. |
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Call Center Management: Communicating Information to Executives |
0.75 |
This course will cover how to identify the information that executives need and communicate with executives. |
