Catalog

Catalogs

Title	Duration (hours)	Description
Interviewing Skills: Following Up	0.67	Once you have conducted the interview, you need to do a follow-up and perform a self-evaluation of your interviewing skills. In this course you will learn to: complete follow-up tasks after an interview.
Project Management - Advanced: Contract Administration and Closeout	0.50	This course will cover how to administer a contract and identify contract administration structures. You will also learn how to identify the elements of contract administration, and close out a contract.
Grammar Skills: Improving Sentence Structure	0.50	This course covers how to create complete sentences by recognizing and fixing sentence fragments as well as how to streamline your writing by avoiding run-on sentences. You will learn how to clarify sentences by using active voice rather than passive voice and write effective sentences by avoiding split infinitives.
Business Problem Solving: Critical Thinking and Information Analysis	1.34	Critical thinking is the ability to understand how others think as well as how your own thinking process works. It also includes the ability to objectively evaluate the evidence used to support beliefs or arguments that lead to conclusions. It is an important business and problem-solving skill. Critical thinking helps you to evaluate various methods of reasoning that can be used in problem solving. In this course you will learn to: use reasoning and logic to think critically, define and use quantitative analysis techniques, and define and use qualitative analysis techniques.
Conducting World Class Employee Investigations	1.00	Employment litigation and claims in recent years have cost employers billions of dollars. Employers must find ways to reduce their vulnerability to such claims. Often times, employer liability hinges on the quality of the company's investigation into complaints of discrimination, harassment, or other claims of workplace misconduct. In fact, an important consideration in an employee's decision to ultimately file a lawsuit or claim is whether the employer conducted an effective workplace investigation. Join San Diego Zoo Global's Associate Director of Human Resources for a dynamic and informative workshop on how to conduct effective workplace investigations that will protect your organization and reduce potential litigation costs. This comprehensive webinar will include a discussion about: - A step-by-step approach on how to plan and conduct workplace investigations - A practical demonstration of effective interview techniques - How to anticipate and respond to legal and practical issues that frequently arise during the course of investigations - Preparing bullet-proof documentation to support the investigation findings and recommended actions
Generational Differences - Managing The Complexity	1.00	Could dealing with people get any more difficult? Today’s business environment brings many challenges with four different generations working together for the first time. Communication, respect, recognition, retention, interaction with others, and work life balance mean something different to each generation. If not understood and managed effectively workplace conflict, poor communication, low morale, and high turnover can occur. Understand and discover the key values and contributions among these four generations. Each generation provides intrinsic value to an organization. You will learn how to capitalize on the strengths of the Traditionalists, the Baby Boomer’s, Generation X, or the Millennial Generation (Gen Y). By implementing effective strategies for communication, recognition, development, retention, and leadership you will uncover the hidden talents of each generation while minimizing the risk of knowledge transfer. You will learn the key generational differences and similarities in each of these areas. Join us as we share with you some of the many generational challenges in today’s work environment.
Project Management - Intermediate: Risk Identification and Management	1.00	This course will cover how to classify project risks and identify risk management goals and how to identify the steps in the risk management process, design a risk management plan, and identify key issues that a risk management plan must address. You will also learn how to identify common sources of risks and tools you can use to help in the identification process, and describe and classify risks once they are identified.
E-Mail Etiquette: E-Mail Features and Security	0.50	In this unit, you will learn about the features of e-mail programs. You will learn about the importance of attachments and identified the guidelines for attaching files to e-mail messages. You will also learn to prioritize messages by labeling them. This course will cover how to create signature files. You will also learn some important features of e-mail include folders, filters, address book, and the print feature. You will also learn that e-mail messages can be tracked, searched, and downloaded. Finally, you will learn about securing your messages, encrypting messages, and using digital signatures. You will also learn the importance of creating effective passwords to prevent others from reading or altering your e-mail.
Sales Management: Managing Sales Territories	0.50	This course will focus on identifying the steps for choosing the best territory strategy and identifying the factors to consider when conducting territory reviews.
Excellence in Service - Advanced: Service Standards	1.25	This course will cover how to use service standards to improve service in an organization. You will also learn how to monitor service standards and establish customer service as managers.
Coaching: Interpersonal Meetings	0.75	As a coach, your communication skills are critical to your success and the employees you are coaching. In many office environments, it can be tempting to get through the day without much personal contact by relying on technology. However, nothing can replace the benefits of personal interaction, or face-to-face communication.
Project Teams: Decision-Making in a Project Team	1.00	Once a project team comes up with options for implementing a project, they must decide which option to use. There are various methods the team can use to make a decision, ranging from authority decision-making to consensus. In this course you will learn to: use the various methods of decision-making available to project teams, and resolve conflicts and achieve consensus in a project team.
Understanding the Basic Concepts of HIPAA	0.75	This course will give participants a basic understanding of the Health Insurance Portability and Accountability Act (HIPAA). Participants will learn what HIPAA is, how it changes the way we do our work, federal vs. state standards, patient rights, the purposes of HIPAA compliance and more.
Customer Service Skills	1.00	This course will help you develop customer service skills by teaching you how to develop and maintain a positive attitude. You will learn how to use motivation to improve customer service skills, and will go through the seven steps in the customer service process. Finally, you will discover how to react to customers’ problems and learn from them.
Organizational Communication: Communication Basics	1.25	Good internal and external communication is crucial to any organization’s success. In this course you will learn to: communicate effectively, define the theories of management, identify organizational types and characteristics, and plan communication flow.
Change Management: Change Process	0.50	This course will cover how to identify the steps of a change process, analyze a change situation and identify important aspects of change, and choose an action and identify the restraining and driving forces. You will also learn how to create a sense of urgency, set goals, motivate employees, delegate, and prevent failure as well as how to identify the methods of monitoring the progress of a change.
Effective Presentations: Presentation Mechanics	0.50	This course will cover how to incorporate visual aids and understand the types of visual aids. You will also learn how to display and create visual aids.
Call Center Management: Customer Management	0.75	This course will cover how to identify customer expectations and manage customer relationships.
Team Participation: Communicating in Teams	0.50	This course will focus on how to understand the factors affecting team communication, understand the elements of communication and use verbal communication, and communicate supportively and effectively.
Strategic Decision Making: Decision Options	1.17	Before you begin generating options for a business decision, you should take time to understand the decision you’re going to make. You can increase and improve your options by using available techniques and by avoiding pitfalls. When planning to make a decision, you might generate other options, and compare them without considering which approach you should use to make the decision. By failing to consider your approach, you might select one of the options without considering all the necessary information. This lack of information can prevent you from recognizing and considering some of the best options. In this course you will learn to: identify the techniques for generating options and improving the quality of your options, and evaluate your options and identify the techniques for making a final decision.
Business Ethics: Organizational Ethics	1.50	In this course you will learn to: identify the need for organizational ethics and the types of ethical issues that arise in various functional areas, promote and maintain ethical principles in business, develop a corporate code of ethics and execute an internal audit, identify types of corporate social responsibilities and handle conflicts in responsibilities when they arise.
Business Ethics: Whistle-Blowing	0.75	In this course you will learn to: identify criteria for whistleblowing and the risks associated with it, and identify when and how to blow the whistle.
Project Management - Basic: Project Initiation and Scope Planning	1.00	This course will cover how to initiate a project, identify project deliverables, use effective project selection methods, identify project constraints, and write a project charter. This course will encourage you to create a scope statement, create a statement of work, and follow a scope management plan to prevent scope creep.
Customer Service: Customer Service Basics	0.75	It is amazing how much time, effort, and money is invested in sales education. However, customer service is not given the same level of resources. If you think about selling as a process, the final phase is not closing the sale, it’s serving the customer. After an effective sales process awards you a new customer, it is customer service that will determine whether your customer stays with you.
Quality Management: Understanding Current Performance	1.00	In this course you will learn to: identify types of flow charts and create and analyze a flow chart, create and analyze a check sheet, create and interpret a histogram, create and interpret a run chart, and identify characteristics of a control chart.