Catalog

Catalogs

Title	Duration (hours)	Description
E-Mail Etiquette: Netiquette Guidelines	0.50	E-mail, a relatively new way of communicating, has changed the culture of communication. Online communication has its own rules regarding acceptable and unacceptable behavior. Netiquette refers to the set of rules you should follow when communicating online.
Conducting World Class Employee Investigations	1.00	Employment litigation and claims in recent years have cost employers billions of dollars. Employers must find ways to reduce their vulnerability to such claims. Often times, employer liability hinges on the quality of the company's investigation into complaints of discrimination, harassment, or other claims of workplace misconduct. In fact, an important consideration in an employee's decision to ultimately file a lawsuit or claim is whether the employer conducted an effective workplace investigation. Join San Diego Zoo Global's Associate Director of Human Resources for a dynamic and informative workshop on how to conduct effective workplace investigations that will protect your organization and reduce potential litigation costs. This comprehensive webinar will include a discussion about: - A step-by-step approach on how to plan and conduct workplace investigations - A practical demonstration of effective interview techniques - How to anticipate and respond to legal and practical issues that frequently arise during the course of investigations - Preparing bullet-proof documentation to support the investigation findings and recommended actions
Engaging Your Employees in a World Famous Way	1.00	Engaged employees are not just committed. They are not just passionate or proud. They have a line-of-sight on their own future and on the organization's mission, vision, and goals. They are "enthused" and "in gear," using their talents and discretionary effort to make a difference in their employer's quest for sustainable business success. Join us for this ENGAGING webinar on how the World Famous San Diego Zoo proactively turned Employee Engagement into a top organization objective - with stunning results!
Beyond Pride: Year-Round Action	1.00	Every June, Pride Month offers a chance for celebration and equal rights activism for the LGBTQ+ community and their allies. But what happens when the rainbow-themed window displays and social media filters are put away? How do we remain authentic supporters of LGBTQ+ rights and honor the community for the rest of the year? This course will help. This is the second in a two-part series. The first course (Power and Pride: The Origins of Pride Month) reviews the origins and history behind Pride Month. This second course contains practical advice for organizations and individuals who want to live out inclusive values and remain committed to advocacy year-round.
Employee Performance: Feedback	1.67	Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees. Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction. In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback.
Organizational Communication: Context, Stress, and Managerial Tools	0.75	Good communication and listening skills are vital in any exchange. Organizations need employees to communicate in different environments. You can communicate your ideas more effectively by adapting your communication to a specific context. Different contexts can create stress in individuals. Stress is the perception of pressure, anxiety, or urgency that individuals relate to a goal or responsibility. Stress can influence people positively or negatively. Different people have different capacities for handling stress. Stress can help motivate, drive, and focus an individual. However, when stress exceeds an individual’s capacity, it can cause physical and mental problems. In this course you will learn to: select an environmental context, and manage stress and anger, and mediate conflict.
Organizational Communication: Communication Basics	1.25	Good internal and external communication is crucial to any organization’s success. In this course you will learn to: communicate effectively, define the theories of management, identify organizational types and characteristics, and plan communication flow.
Strategic Decision Making: Group Decisions	1.34	Group decisions can benefit not only the group, but also the entire organization. The techniques used to make group decisions are similar to those that individuals use to make decisions. Group decisions incorporate the thoughts and opinions of several individuals who share multiple viewpoints and decision frames. In this course you will learn to: determine a decision’s success and arrive at a group decision by using affinity diagrams, and identify the techniques for encouraging constructive conflict and the actions for overcoming groupthink.
Motivation: Identifying, Planning, and Implementing: Basics Of Motivation	1.00	If you’re going to take a trip by driving from New York to Los Angeles, you’ll need several tanks of gas. Similarly, if you plan to take a trip that will move you closer to a personal or professional goal, you can expect that you will need several refills of your motivation tank to give you the energy to get there. People say that a journey of a thousand miles begins with a single step, but it’s extremely difficult to continue taking steps when your personal-motivation fuel tank is empty. In this course you will learn to: describe the basics of motivation, define motivation as a process, and describe some theories about how motivation can affect your productivity.
Employee Performance: Conflicts	0.67	In any organization, there are individuals with unique personalities and responsibilities. Conflicts are an inevitable part of employee interaction. Knowing how to resolve conflicts when they arise is vital to the well-being of any company. In this course you will learn to: identify common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict, and distinguish between conflict management and conflict resolution.
Motivation: Identifying, Planning, and Implementing: Using What You've Learned	0.50	In life, to be a successful, you must have a plan. Napoleon Hill, author of Think and Grow Rich, said, “Create a definite plan for carrying out your desire and begin at once, whether you ready or not, to put this plan into action.” This course has provided you with the information and—we hope—the inspiration to improve your motivational skills and work toward personal success. The final two steps are up to you: You must implement what you have learned and continue to work on improving your skills. In this course you will learn to: work toward improving your motivational skills by using the 21-day habit and satori, and use resources, including websites and books, to continue working on your motivational skills.
Managerial Leadership: Planning for Change	0.50	In order to understand the need for change, you must remember one thing: change is constant. Change is a necessary response to an active force. The active force can either be a pressure, which you can attempt to manage in a step-by-step manner, or a crisis, which requires your immediate attention. In this course you will learn to: identify the phases of the change process, and communicate change and identify the benefits of change.
Managing Performance: Performance Improvements	1.34	In the performance appraisal process, there are three steps you must complete before you can help an employee make performance improvements. 1. Appraise an employee’s performance 2. Conduct an appraisal discussion 3. Help an employee make performance improvements In this course you will learn to: plan performance improvements, handle performance problems, and use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication.
Correcting Performance Problems: Addressing Behavioral Problems	0.84	In this course you will learn to: communicate and prevent the discrepancy between an employee’s behavior and performance standards, and identify the type of employee reaction and tackle it effectively. For a feedback session to be effective, you need to emphasize the impact of the problem behavior to the employee. Their behavior mainly impacts three entities: the organization, co-workers, and the employee. When explaining these factors, you should maintain a proper perspective based on some set guidelines throughout the feedback.
Quality Management: Causes Of Problems	0.67	In this course you will learn to: create and interpret a cause-and-effect diagram, create and analyze a Pareto chart, create and interpret a scatter diagram, and create an interrelationship diagram and use it to identify root causes.
Business Ethics: Ethical Decisions	1.67	In this course you will learn to: define business ethics, describe how to balance personal values and organizational ethics, and identify common ethical dilemmas and their causes, and describe the DECISIONS method of making ethical decisions and identify the barriers to making such decisions.
Coaching: The Coaching Process	1.50	In this course you will learn to: establish a solid coaching foundation by creating and maintaining healthy coach-employee relationships, be an effective coach by understanding your coaching objectives and communicating the expectations and goals to employees, and provide employees with positive and constructive feedback by monitoring and evaluating their performance.
Business Ethics: Whistle-Blowing	0.75	In this course you will learn to: identify criteria for whistleblowing and the risks associated with it, and identify when and how to blow the whistle.
Managing Performance: Legal Appraisals	0.84	In this course you will learn to: identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, and identify risks of legal challenges and the importance of maintaining positive communication.
Business Ethics: Managerial Ethics	1.34	In this course you will learn to: identify the characteristics of ethical managers, different ethical styles, and the important ethical components of various human resource issues, and ensure ethical behavior in the workplace and address the ethical dilemmas of subordinates.
Strategic Decision Making: Preparing to Make Decisions	1.50	In this course you will learn to: identify the factors that influence the outcome of a decision, and follow the steps of the decision-making process, define your decisions appropriately by establishing objectives, identify the problems decision frames can present, and the actions you can take to understand decision frames, and identify the guidelines for avoiding the problem of overconfidence, and describe the techniques for managing uncertainty.
Conducting Meetings: Conflicts, Climates, and Difficult Personalities	0.50	In this course you will learn to: identify the main causes of conflict, the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate, and the steps to build a positive climate when communicating.
Business Ethics: Organizational Ethics	1.50	In this course you will learn to: identify the need for organizational ethics and the types of ethical issues that arise in various functional areas, promote and maintain ethical principles in business, develop a corporate code of ethics and execute an internal audit, identify types of corporate social responsibilities and handle conflicts in responsibilities when they arise.
Quality Management: A Path for Change	0.67	In this course you will learn to: identify the qualifications and responsibilities of a process manager, as well as the steps for establishing a process improvement team, and use flow charts in business process improvement.
Managing Performance: Performance-Planning Meetings	1.17	In this course you will learn to: identify the steps to conduct an effective performance-planning meeting, identify the process of providing feedback, and identify types of coaching, and document coaching and feedback efforts.