Catalog

Catalogs

Title	Duration (hours)	Description
Managerial Leadership: Planning for Change	0.50	In order to understand the need for change, you must remember one thing: change is constant. Change is a necessary response to an active force. The active force can either be a pressure, which you can attempt to manage in a step-by-step manner, or a crisis, which requires your immediate attention. In this course you will learn to: identify the phases of the change process, and communicate change and identify the benefits of change.
Managerial Leadership: Motivating Employees Through Change	0.50	Your organization’s vision was created to inspire and unite the members of the organization as they work toward achieving common goals. Change can distract employees from the vision because going through the change process can be intensely personal and emotional. Remembering the vision and its purpose can keep your employees focused on their role in the company. In this course you will learn to: motivate employees through a change and prepare for difficulty, and overcome resistance and resolve conflict.
Managerial Leadership: Coping Through a Change Process	1.00	Whether your employees perceive change as positive or negative, you might encounter an emotional response from them. They will have many questions regarding their roles, competencies, and, possibly, even their futures. Your employees might feel they are being forced out of a comfort zone, and they might experience a loss of familiarity. Typical responses during a change include feelings of doubt, anxiety, fear, and anger. Sometimes, changes in the workplace can trigger a severe emotional response. In this course you will learn to: respond to distress and reduce stress, and succeed through failure and deal with mistakes.
Call Center Management: Managing for Excellent Service	1.00	This course will cover how to set service levels, achieve service levels, and use reports.
Project Management - Advanced: Contract Administration and Closeout	0.50	This course will cover how to administer a contract and identify contract administration structures. You will also learn how to identify the elements of contract administration, and close out a contract.
Sales: Prospecting	0.75	In this course, you will learn how to define your target market and customers for effective prospecting, how to identify various prospecting methods that can be used to obtain leads and sales, and how to develop a script for phone calls.
E-Mail Etiquette: E-Mail Features and Security	0.50	In this unit, you will learn about the features of e-mail programs. You will learn about the importance of attachments and identified the guidelines for attaching files to e-mail messages. You will also learn to prioritize messages by labeling them. This course will cover how to create signature files. You will also learn some important features of e-mail include folders, filters, address book, and the print feature. You will also learn that e-mail messages can be tracked, searched, and downloaded. Finally, you will learn about securing your messages, encrypting messages, and using digital signatures. You will also learn the importance of creating effective passwords to prevent others from reading or altering your e-mail.
Time Management: Technology and Time Management	1.00	This course will focus on how to use computer and telephone technologies to save time instead of wasting time and maintain a reasonable workload by saying “no” when appropriate.
Organizational Communication: Communication Basics	1.25	Good internal and external communication is crucial to any organization’s success. In this course you will learn to: communicate effectively, define the theories of management, identify organizational types and characteristics, and plan communication flow.
Organizational Communication: Leadership and Motivation	1.00	Organizational communication relies on the communication skills of employees, managers, and leaders. The competence of leaders is reflected in their communication skills. Communication skills also play a major role in differentiating a manager and a leader. To become an effective leader, you need to understand the theories of leadership. The structure of an organization also determines the ability of a manager. Although motivation resides within an individual, organizations can affect motivation through communication. To motivate employees, management must clearly outline its expectations, goals, and rewards. Organizational structure can affect the communication used to motivate employees, as well as other types of communication within the organization. In this course you will learn to: describe how communication skills and leadership are related, and define the theories of motivation, and identify motivational tools and the impact of nonverbal behavior.
Organizational Communication: Relational Context and Organizations	0.75	The relational context of a communication exchange includes the circumstances, within an organization, that necessitate this exchange between employees. A number of factors affect the relational context, including the status of the employees within the organization, their motivation, and their relationship with other employees. All communication within an organization depends on the intent of the participants. In this course you will learn to: identify the relational context and the factors that influence it, and identify the different personality types, and develop individual-organizational relationships.
Call Center Management: Customer Management	0.75	This course will cover how to identify customer expectations and manage customer relationships.
Time Management: Information Overload	1.00	This course will focus on how to identify the causes of information overload and overcome it by screening information, control paperwork by organizing your office and filing system, and communicate effectively to increase productivity.
Project Management - Advanced: Implementing Plans and Controlling Change	0.75	This course will cover how to use a project management information system, implement a work authorization system, and conduct mid-project evaluation. You will also learn how to identify the information and supplies needed to control project change, implement a change control system, and identify control maintenance methods.
Team Participation: Conflict	0.75	This course will focus on how to identify the symptoms, causes, and processes of team conflict; understand the nature of conflict and how it affects a team; and identify types of power and understand their impact.
Business Writing: Formal Proposals	0.75	This course will cover how to create a formal proposal. You will also learn how to add visual elements to a formal proposal, and edit a proposal.
Strategic Decision Making: Decision Options	1.17	Before you begin generating options for a business decision, you should take time to understand the decision you’re going to make. You can increase and improve your options by using available techniques and by avoiding pitfalls. When planning to make a decision, you might generate other options, and compare them without considering which approach you should use to make the decision. By failing to consider your approach, you might select one of the options without considering all the necessary information. This lack of information can prevent you from recognizing and considering some of the best options. In this course you will learn to: identify the techniques for generating options and improving the quality of your options, and evaluate your options and identify the techniques for making a final decision.
Strategic Decision Making: Decision Results	0.84	After implementing a decision, you should review the process you followed to reach it, regardless of the outcome. There are guidelines that you can use to review and learn from your decisions. You also need to be aware of the various pitfalls to avoid when learning from your decisions. You can improve your decision making skills by examining a variety of other sources, such as the experience of people in your company and the decisions of other companies. You should not overlook these opportunities, because they will improve your decision-making skills, and help you to avoid similar mistakes in the future. In this course you will learn to: identify the guidelines to follow and pitfalls to avoid when reviewing your decisions, and identify actions you can take to learn from the experience of others.
Strategic Decision Making: Complex Decisions	1.34	Complex decisions are influenced by many factors. Such decisions are difficult to make, because you might not know how various options will turn out when implemented. Although many forces have an effect on your decision, only some of them are likely to have a real impact. The secret of success is to isolate the essential variables that affect the outcome of the decision. You can build scenarios to test different sets of assumptions, and determine the assumptions that are controlling factors versus the ones that are nonessential. Planning a decision scenario improves your options. It helps you test a variety of assumptions to gauge their impact and to determine which one is the best. When planning decision scenarios, you should identify the certainties, uncertainties, and trends that might affect your decision. Use this information to build multiple decision scenarios that can indicate the possible consequences of the decisions you make today. In this course you will learn to: create scenarios by using the extremes method and the driving forces method, and manage linked decisions and follow the guidelines for making linked decisions.
Grammar Skills: Word Choice	1.00	This course covers how to choose the appropriate words for clear communication and how to recognize and use frequently misused words correctly. You will also learn how to avoid common spelling errors and correctly attach prefixes and suffixes to words.
Time Management: Productivity	0.75	This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity.
Business Etiquette: Office Protocol	1.00	This course will cover how to describe business etiquette, present a professional appearance, and identify appropriate business attire. You will also learn how to practice cubicle and office etiquette and how to develop positive coworker relationships and avoid rumors, gossip, and conflicts.
Grammar Skills: Synonyms, Antonyms, and Homonyms	0.25	This course covers how to differentiate between synonyms and antonyms. You will also learn how to use homonyms and recognize the differences between various homonyms.
Quality Management: Ideas and Organization	0.84	Brainstorming works best when used by a group of four to nine people. When brainstorming, team members’ goals should be to break their existing patterns of thought by generating original and creative ideas. In this course you will learn to: sequence and follow the steps for brainstorming, identify the purpose of affinity diagrams, construct activity network diagrams, and identify the benefits of using CPM and PERT charts to understand the critical path of a project.
Quality Management: Understanding Current Performance	1.00	In this course you will learn to: identify types of flow charts and create and analyze a flow chart, create and analyze a check sheet, create and interpret a histogram, create and interpret a run chart, and identify characteristics of a control chart.