Catalog

Catalogs

Title	Duration (hours)	Description
Quality Management: Causes Of Problems	0.67	In this course you will learn to: create and interpret a cause-and-effect diagram, create and analyze a Pareto chart, create and interpret a scatter diagram, and create an interrelationship diagram and use it to identify root causes.
Quality Management: Ideas and Organization	0.84	Brainstorming works best when used by a group of four to nine people. When brainstorming, team members’ goals should be to break their existing patterns of thought by generating original and creative ideas. In this course you will learn to: sequence and follow the steps for brainstorming, identify the purpose of affinity diagrams, construct activity network diagrams, and identify the benefits of using CPM and PERT charts to understand the critical path of a project.
Quality Management: Preparing to Change Processes	0.75	Business process improvement is a basic managerial responsibility. Just as managers are responsible for employee performance appraisals and budgeting, they are also responsible for making continual improvements in their division or department. Because improving business processes is an ongoing effort, management needs to control and coordinate processes to ensure their success. In addition, employees who are affected by improvement changes need active support from management. In this course you will learn to: identify management goals in preparation to lead business process improvement, as well as plan improvements.
Business Finance: Portfolio Risk	0.75	This course will focus on how to use the diversification principle to invest in portfolios as well as how to use the Capital Asset Pricing Model. You will also learn how to calculate different types of financial ratios.
Time Management: Information Overload	1.00	This course will focus on how to identify the causes of information overload and overcome it by screening information, control paperwork by organizing your office and filing system, and communicate effectively to increase productivity.
Grammar Skills: Punctuation and Mechanics	1.00	This course covers how to punctuate clauses in sentences by using commas, semicolons, colons, and dashes as well as how to set phrases apart by using parentheses and brackets; correctly use apostrophes and hyphens. You will also learn how to use quotation marks and end punctuation; identify when to spell out numbers, money, and dates as well how to correctly capitalize words in sentences.
Project Management - Advanced: Contract Administration and Closeout	0.50	This course will cover how to administer a contract and identify contract administration structures. You will also learn how to identify the elements of contract administration, and close out a contract.
Employee Performance: Feedback	1.67	Giving feedback facilitates organizational growth and development. Feedback helps improve job performance while promoting professional and personal growth in employees. Managers who know how to give feedback allow employees to advance themselves and grow as individuals and workers. Through proper guidance, employees acquire the necessary skills to meet their job requirements. Feedback helps build interpersonal relationships between managers and employees, while improving their self-esteem and job satisfaction. In this course you will learn to: identify the focus of feedback, and give and receive feedback effectively, provide positive and constructive feedback, monitor performance after providing feedback, identify communication styles, and manage difficult feedback sessions, and identify when to avoid giving feedback.
Employee Performance: Managing Difficult Employees	1.00	A difficult employee is one whose attitude or behavior is detrimental to an organization. Typically, difficult people are aware of their behavior, but rarely care that their attitude hampers their productivity, or affects the success of their organization. However, it’s important to remember that a difficult person is not necessarily an individual whom you dislike. Occasionally, the difficulty might not be the individual’s behavior but might instead be your perception of their behavior. In this course you will learn to: recognize the impact that difficult people can have on an organization, manage a difficult person, and identify difficult personality types, address difficult employees, and mitigate their behavior, and monitor the behavior of a difficult employee, and document ongoing changes in behavior and performance.
Employee Performance: Resolving Conflicts	1.50	Understanding the different styles of conflict resolution can help you identify the most appropriate process to use when addressing conflicts in the workplace. There are two general types of conflict resolution: indirect and direct. In this course you will learn to: identify conflict resolution styles, resolve conflicts in the workplace, resolve team conflicts, and identify the communication skills required to resolve conflicts.
Project Teams: Communicating in a Project Team	1.00	Although most people think of communication as the act of speaking, the act of receiving a message, or listening, is an extremely vital part of communication. Seventy to 90 percent of your time is spent listening, not speaking. Active listening includes not only hearing words that are spoken, but interpreting the verbal message and nonverbal communication as well. During a project team meeting, you need to communicate with clarity to ensure that the entire team understands what is said. In this course you will learn to: use good listening skills when communicating within a project team, understand and use good verbal communication skills and empowerment to communicate effectively within a project team, and receive and give feedback.
Business Finance: Stand-Alone Risk	0.50	This course will focus on how to classify risks and perform probability analysis and derive the expected rate of return. Learners will also learn how to calculate the standard deviation on a potential investment, and interpret the coefficient of variation.
Time Management: Productivity	0.75	This course will focus on how to increase productivity by controlling interruptions and meetings and recognize and overcome factors that adversely affect productivity.
Sales: Presenting	1.00	In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections.
Business Etiquette: Office Protocol	1.00	This course will cover how to describe business etiquette, present a professional appearance, and identify appropriate business attire. You will also learn how to practice cubicle and office etiquette and how to develop positive coworker relationships and avoid rumors, gossip, and conflicts.
Project Teams: Decision-Making in a Project Team	1.00	Once a project team comes up with options for implementing a project, they must decide which option to use. There are various methods the team can use to make a decision, ranging from authority decision-making to consensus. In this course you will learn to: use the various methods of decision-making available to project teams, and resolve conflicts and achieve consensus in a project team.
Cultural Competence	0.33	Culture reflects belief systems, practices, and the products of beliefs and practices among groups of people. This Cultural Competence training course is designed for participants to engage, reflect, and apply the information provided.
Implicit Bias	1.00	In this course, you’ll learn about implicit biases that happen despite our best intentions. After completing this course, you will be able to: Define implicit bias. Describe how implicit bias can impact the workplace or an organization. Identify the steps you can take to further educate yourself about this topic.
Combating Sexual Harassment in the Workplace	1.00	Welcome to Combating Sexual Harassment in the Workplace. This course was created by CypherWorx in alignment with training materials developed by New York State. While nearly a dozen states have enacted sexual harassment legislation, New York is among those with the strongest and most stringent proposed sexual harassment laws in the nation. (complianceweek.com). This course may be used as a general sexual harassment training, however, you should check with your state and local municipality for other important requirements.
Customer Relationship Management: eCRM	1.00	This course will cover how to identify the features and disadvantages of eCRM and how to automate CRM through eCRM.
Time Management: Technology and Time Management	1.00	This course will focus on how to use computer and telephone technologies to save time instead of wasting time and maintain a reasonable workload by saying “no” when appropriate.
Sales: Qualifying	0.50	In this course, you will learn how to improve your listening skills to better understand customers’ needs and decision-making criteria. You will also learn how to use questioning techniques to help customers recognize the benefits of your products and services.
Budgeting: Manufacturing Budgets	0.50	Manufacturing budgets outline and plan the expenses that a company undertakes to manufacture its products. Until products are sold, the cost of producing them is considered part of the company’s assets as inventory. Generally, you would not consolidate these expenses with non-manufacturing budgets in the master budget.
Budgeting: Budgeting Fundamentals	1.33	A typical budget contains information for a single year and is updated and revised periodically. Each company creates a budget that fits its unique needs. A budget can be used for many purposes, but its primary functions should be to support strategic goals and to help identify when actual results deviate from what was predicted.
Budgeting: Reviewing Budgets	1.00	A typical budget contains information for a single year and is updated and revised periodically. Each company creates a budget that fits its unique needs. A budget can be used for many purposes, but its primary functions should be to support strategic goals and to help identify when actual results deviate from what was predicted.