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Interviewing Skills: Handling and Conducting |
1.00 |
Some interviewees demand a particularly focused and skillful use of interviewing techniques. Your ability to handle talkative, uncommunicative, nervous, or inexperienced candidates is important in order to get an accurate assessment of the candidate’s abilities. If you develop ways of handling various types of interviewees before the interview begins, you’ll be able to encourage them to respond positively and share information. You’ll also avoid the mistake of eliminating candidates on the basis of value judgments or preconceptions.
An interview is a two-way conversation designed to gather information about, and provide information to the candidate, so you both can decide on the fit between the position, the organization, and the candidate. Good interviews flow smoothly when both the interviewer and the candidate take part in an information exchange.
In this course you will learn to: handle an interview by developing an understanding of the various types of candidates, and conduct an interview by following a specific structure and using effective communication techniques. |
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Interviewing Skills: Fundamentals Of Interviews |
1.00 |
An interview is a planned, focused conversation that provides an employer with information needed to evaluate a candidate’s ability and motivation to perform a job successfully. In addition, interviews enable you to analyze an individual’s potential fit with an organization. To select the right candidate, you need to have a range of interviewing skills.
In this course you will learn to: discuss the benefits of interviewing skills and identify the various types of interviews, and define the success factors for a position and identify the steps involved in writing and finalizing those success factors. |
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Interviewing Skills: Following Up |
0.67 |
Once you have conducted the interview, you need to do a follow-up and perform a self-evaluation of your interviewing skills.
In this course you will learn to: complete follow-up tasks after an interview. |
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Interviewing Skills: Federal Laws |
0.67 |
Congress enacted the Americans with Disabilities Act (ADA) to provide a clear and comprehensive mandate to eliminate discrimination in employment against individuals with disabilities. This Act continues to have long-term benefits for American businesses, since it helps ensure that all workers have an opportunity to maximize their contributions to the productivity of the American economy.
The Immigration Reform and Control Act (IRCA) was signed into law in 1986 because of the large number of illegal aliens working in the United States. The purpose of the Act was to preserve jobs for those who are legally entitled to these, such as U.S. citizens and foreign nationals eligible to work in the United States. The Act is not a negative response to the diversification of the work force, but rather an acknowledgement of it, protecting the rights of both employer and candidate.
In this course you will learn to: define disability and identify the questions that are prohibited by the Americans with Disabilities Act, and hire employees legally under the Immigration Reform and Control Act and use Form I-9. |
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Interviewing Skills: Evaluating and Deciding |
0.67 |
When determining which candidate will be most successful in the job and your organization, you must complete two important steps. First, you should assess each candidate’s experience and past performance, and compare them to the job’s success factors. Then, you should compare candidates with one another to identify the one with the best fit for the job and culture.
In this course you will learn to: identify the types of bias and the steps to evaluate a candidate, and identify several criteria for ranking candidates. |
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Interviewing Skills: EEO Guidelines |
0.50 |
The Equal Employment Opportunity Commission (EEOC) administers and enforces Title VII, which prohibits discrimination in employment on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, or genetic information. Other federal, state, and municipal laws also prohibit discrimination on these, and other, bases.
In this course you will learn to: list the provisions, general principles, and key terms of EEO, and identify appropriate and inappropriate interview questions, including those that are not permissible according to the law. |
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Implicit Bias |
1.00 |
In this course, you’ll learn about implicit biases that happen despite our best intentions. After completing this course, you will be able to:
Define implicit bias.
Describe how implicit bias can impact the workplace or an organization.
Identify the steps you can take to further educate yourself about this topic.
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Grammar Skills: Word Choice |
1.00 |
This course covers how to choose the appropriate words for clear communication and how to recognize and use frequently misused words correctly. You will also learn how to avoid common spelling errors and correctly attach prefixes and suffixes to words. |
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Grammar Skills: The Importance of Grammar |
1.00 |
This course will cover how to define grammar and discuss its importance. You will also learn how to identify and correctly use different forms of nouns and verbs. |
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Grammar Skills: Synonyms, Antonyms, and Homonyms |
0.25 |
This course covers how to differentiate between synonyms and antonyms. You will also learn how to use homonyms and recognize the differences between various homonyms. |
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Grammar Skills: Punctuation and Mechanics |
1.00 |
This course covers how to punctuate clauses in sentences by using commas, semicolons, colons, and dashes as well as how to set phrases apart by using parentheses and brackets; correctly use apostrophes and hyphens. You will also learn how to use quotation marks and end punctuation; identify when to spell out numbers, money, and dates as well how to correctly capitalize words in sentences. |
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Grammar Skills: Pronouns, Adjectives, and Adverbs |
1.00 |
This course covers how to define pronouns and use them to reduce repetitive words. You will also learn how to discuss the roles of adjectives and adverbs, and identify their various forms. |
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Grammar Skills: Prepositions, Conjunctions, and Interjections |
0.75 |
This course covers how to define and use prepositions and prepositional phrases. You will also learn how to connect clauses by using conjunctions and how to add emotion by using interjections. |
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Grammar Skills: Improving Sentence Structure |
0.50 |
This course covers how to create complete sentences by recognizing and fixing sentence fragments as well as how to streamline your writing by avoiding run-on sentences. You will learn how to clarify sentences by using active voice rather than passive voice and write effective sentences by avoiding split infinitives. |
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Grammar Skills: Effective Sentences |
1.00 |
This course covers how to identify the elements of a well-written sentence and how to define and correctly use phrases and clauses. You will also learn how to classify sentences as simple, compound, or complex. |
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Grammar Skills: Agreement Rules |
0.75 |
This course covers how to correctly apply the subject-verb agreement rule. You will also learn how to create sentences that have parallel structure. |
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Generational Differences - Managing The Complexity |
1.00 |
Could dealing with people get any more difficult? Today’s business environment brings many challenges with four different generations working together for the first time. Communication, respect, recognition, retention, interaction with others, and work life balance mean something different to each generation. If not understood and managed effectively workplace conflict, poor communication, low morale, and high turnover can occur. Understand and discover the key values and contributions among these four generations. Each generation provides intrinsic value to an organization. You will learn how to capitalize on the strengths of the Traditionalists, the Baby Boomer’s, Generation X, or the Millennial Generation (Gen Y). By implementing effective strategies for communication, recognition, development, retention, and leadership you will uncover the hidden talents of each generation while minimizing the risk of knowledge transfer. You will learn the key generational differences and similarities in each of these areas. Join us as we share with you some of the many generational challenges in today’s work environment. |
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Excellence in Service - Basic: Customer Service Skills |
1.00 |
This course will cover how to develop customer service skills and provide high quality customer service. You will also learn how to solve customer service problems. |
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Excellence in Service - Basic: Customer Service Fundamentals |
1.00 |
This course will cover customer types and the importance of customer service. You will also learn how to build rapport and communicate with customers as well as how to respond to customers and exceed their expectations. |
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Excellence in Service - Basic: Customer Management |
1.00 |
This course will focus on how to identify the basics of managing dissatisfied customers and handle angry customers. You will also learn how to work with upset customers and reduce customer service stress. |
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Excellence in Service - Basic: Customer Communication |
1.00 |
This course will cover how to identify the importance of effective communication and the importance of interpersonal communication. You will also learn how to provide good service on the telephone and compose effective e-mail messages. |
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Excellence in Service - Advanced: Service Teams |
1.50 |
This course will cover how to implement proper training and empower employees and motivate employees and reinforce desirable behavior in them. You will also learn how to build customer service teams and select the right employees and conduct an interview. |
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Excellence in Service - Advanced: Service Standards |
1.25 |
This course will cover how to use service standards to improve service in an organization. You will also learn how to monitor service standards and establish customer service as managers. |
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Excellence in Service - Advanced: Customer Loyalty |
1.00 |
This course will focus on how to create customer loyalty through dedicated employees and identify the fundamentals of customer loyalty. You will also learn how to understand your customers and make service memorable. |
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Engaging Your Employees in a World Famous Way |
1.00 |
Engaged employees are not just committed. They are not just passionate or proud. They have a line-of-sight on their own future and on the organization's mission, vision, and goals. They are "enthused" and "in gear," using their talents and discretionary effort to make a difference in their employer's quest for sustainable business success. Join us for this ENGAGING webinar on how the World Famous San Diego Zoo proactively turned Employee Engagement into a top organization objective - with stunning results! |
