Catalog

Catalogs

Title	Duration (hours)	Description
Sales: Completing	0.75	In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question.
Sales: Servicing	0.33	In this course, you will learn to foster customer loyalty by providing service that exceeds your customers’ expectations. You will also learn how to define customer service as a process with four phases and discuss the Responsive CARE customer service method.
Career Development: Career Strategies	1.00	This course will cover how to define, set, and maintain career goals and avoid career goal-setting pitfalls. You will also learn how to identify the stages of the career development cycle, plan a career strategy, and identify the types of career moves in your organization.
Call Center: Effective Call Handling	1.00	This course will cover how to satisfy customer needs effectively and handle challenging calls and close calls.
Time Management: Technology and Time Management	1.00	This course will focus on how to use computer and telephone technologies to save time instead of wasting time and maintain a reasonable workload by saying “no” when appropriate.
Sales Management: Managing Sales Territories	0.50	This course will focus on identifying the steps for choosing the best territory strategy and identifying the factors to consider when conducting territory reviews.
Sales Management: Forecasting Sales Revenue	0.50	This course will focus on identifying sales forecast factors and types of sales forecasts as well as discussing various types of forecasting approaches.
Sales Management: Motivating Sales Teams	1.00	This course will focus on motivating sales professionals, monitoring and increasing motivation levels, and addressing substandard sales performance.
Sales Skills: Basic: Sales Fundamentals	0.75	This course will focus on describing and implementing the sales process, working with clients to understand their decision-making process, and defining common sales terminology.
Sales Skills: Basic: Your Professional Self	0.75	This course will focus on developing positive personal characteristics, establishing credibility, and behaving professionally with clients.
Career Development: Career Aspirations	0.75	This course will cover how to identify career preferences and seek professional career counseling and how to recognize the types of skills that promote employability, identify your skills, and develop new skills. You will also learn how to explore career options to meet your personal and professional needs, and avoid pitfalls in career exploration.
Grammar Skills: Synonyms, Antonyms, and Homonyms	0.25	This course covers how to differentiate between synonyms and antonyms. You will also learn how to use homonyms and recognize the differences between various homonyms.
Project Management - Intermediate: Organizational Planning	0.75	This course will cover how to identify the characteristics of a successful project manager, different types of power, and the different project organizational structures. You will also learn how to create a project team, and identify the many facets of organizational planning.
Sales Skills: Advanced: Studying the Market	0.75	This course will focus on using sales strategies, analyzing markets and competitors, and researching clients.
Sales Skills: Advanced: Developing a Winning Strategy	0.50	This course will focus on examining consulting strategies and developing solutions for clients.
Sales Skills: Advanced: Effectively Closing a Sale	0.75	This course will focus on demonstrating the benefits of your product or service to others, confirming the client’s commitment by recognizing and responding to signals, and closing the sale and following up with the client.
Sexual Harassment Prevention: Defining Sexual Harassment	0.25	The learning objectives for this course are to avoid sexually harassing behavior and realize the cost of sexual harassment to an organization and to identify the psychological, health-related, and career-related effects of sexual harassment.
Sexual Harassment Prevention: Understanding Legal Issues	0.25	The learning objective for this course is to describe the law against sexual harassment and understand an organization’s liability if a non-employee harasses an employee.
Call Center Management: Communicating Information to Executives	0.75	This course will cover how to identify the information that executives need and communicate with executives.
Project Management - Intermediate: Staff Acquisition and Team Building	1.00	This course will cover how to identify the right team members for a given project, negotiate for project staff, and identify categories of personnel problems. You will also learn how to develop a project team, overcome barriers to effective team development, and apply motivational techniques.
Call Center Management: Managing for Excellent Service	1.00	This course will cover how to set service levels, achieve service levels, and use reports.
Team Participation: Communicating in Teams	0.50	This course will focus on how to understand the factors affecting team communication, understand the elements of communication and use verbal communication, and communicate supportively and effectively.
Team Participation: Nonverbal Communication and Active Listening	0.75	This course will focus on how to identify types of nonverbal cues and how they mesh with verbal messages, identify the characteristics of active listening and become an active listener, and respond to input in a productive manner.
Team Participation: Conflict	0.75	This course will focus on how to identify the symptoms, causes, and processes of team conflict; understand the nature of conflict and how it affects a team; and identify types of power and understand their impact.
Team Participation: Resolving and Handling Conflict	0.75	This course will focus on how to resolve conflict within a team or between yourself and others, achieve positive results through how you handle conflict, and identify and understand conflict resolution styles.