Catalog

Catalogs

Title	Duration (hours)	Description
Quality Management: Causes Of Problems	0.67	In this course you will learn to: create and interpret a cause-and-effect diagram, create and analyze a Pareto chart, create and interpret a scatter diagram, and create an interrelationship diagram and use it to identify root causes.
Quality Management: Customer Orientation	0.75	Customer orientation is an organizational mindset in which meeting the needs of the customer becomes an organization’s focus. Customer orientation is an important aspect of quality management because it ensures customer satisfaction by integrating the customer’s needs into strategic planning, product development, and product delivery. There are three components that comprise customer orientation: awareness of the market, communication of market intelligence to the entire organization, and initiatives to make use of the market intelligence.
Quality Management: Fundamentals Of Quality Management	0.50	Quality management is the process, directed by upper management, through which a company continuously tries to improve the quality of workmanship, processes, and products. The primary aim of quality management is to organize project planning, product design, and program implementation, such that resulting products and services are available to customers at a high quality and reasonable cost. In this course you will learn to: identify the concepts commonly associated with quality management, the role of management in implementing quality, and the steps an organization should follow to incorporate improvements into daily management, and identify the ways in which variation leads to loss, select characteristics of common causes of variation, and identify frequent sources of variation.
Quality Management: Ideas and Organization	0.84	Brainstorming works best when used by a group of four to nine people. When brainstorming, team members’ goals should be to break their existing patterns of thought by generating original and creative ideas. In this course you will learn to: sequence and follow the steps for brainstorming, identify the purpose of affinity diagrams, construct activity network diagrams, and identify the benefits of using CPM and PERT charts to understand the critical path of a project.
Quality Management: Implementing Quality Changes	0.67	Understanding a process is the only way a process improvement team can effectively improve the process. The team must understand how the process currently functions before they can identify problems. In addition, in order to understand how potential changes will affect the process, the team needs to understand specific elements of the process, as well as the process as a whole. In this course you will learn to: identify the elements of a process, as well as techniques used to streamline a process, and measure various aspects of a process.
Quality Management: Preparing to Change Processes	0.75	Business process improvement is a basic managerial responsibility. Just as managers are responsible for employee performance appraisals and budgeting, they are also responsible for making continual improvements in their division or department. Because improving business processes is an ongoing effort, management needs to control and coordinate processes to ensure their success. In addition, employees who are affected by improvement changes need active support from management. In this course you will learn to: identify management goals in preparation to lead business process improvement, as well as plan improvements.
Quality Management: The Costs Of Quality	0.50	Before the quality revolution that began in the United States in the 1980s, quality was frequently viewed as a goal that came at a higher price for production. However, the reality is that poor quality is a result of the ineffective use of resources, including wasted material and labor. Therefore, improved quality means better use of resources and lower costs. In this course you will learn to: identify the relationship between quality and cost, the benefits of establishing quality requirements, management’s responsibilities for achieving conformance, and the costs of customer dissatisfaction.
Quality Management: Understanding Current Performance	1.00	In this course you will learn to: identify types of flow charts and create and analyze a flow chart, create and analyze a check sheet, create and interpret a histogram, create and interpret a run chart, and identify characteristics of a control chart.
Researching and Writing Grants	1.50	This course covers the basics of grants, the grantseeking process, and writing grant applications. Topics include types and purposes of grants, finding a right “fit” between your program and grantmakers, how to initially approach grantmakers, the “dos and don’ts” of writing grants, and the budget and other documents you will need as part of a grant application.
Sales Management: Effective Sales Performance	1.50	This course will focus on training sales professionals, setting performance standards, evaluating performance, and conducting a sales meeting.
Sales Management: Effective Sales Teams	1.50	This course will focus on identifying the skills and daily tasks of a sales manager, interviewing sales professionals, identifying relationship-building processes, and identifying trust-building processes.
Sales Management: Forecasting Sales Revenue	0.50	This course will focus on identifying sales forecast factors and types of sales forecasts as well as discussing various types of forecasting approaches.
Sales Management: Managing Sales Territories	0.50	This course will focus on identifying the steps for choosing the best territory strategy and identifying the factors to consider when conducting territory reviews.
Sales Management: Motivating Sales Teams	1.00	This course will focus on motivating sales professionals, monitoring and increasing motivation levels, and addressing substandard sales performance.
Sales Skills: Advanced: Developing a Winning Strategy	0.50	This course will focus on examining consulting strategies and developing solutions for clients.
Sales Skills: Advanced: Effectively Closing a Sale	0.75	This course will focus on demonstrating the benefits of your product or service to others, confirming the client’s commitment by recognizing and responding to signals, and closing the sale and following up with the client.
Sales Skills: Advanced: Gaining Customer Commitment	1.00	This course will focus on building relationships with clients, identifying the stages of need, helping clients envision their needs, and satisfying needs through negotiation.
Sales Skills: Advanced: Studying the Market	0.75	This course will focus on using sales strategies, analyzing markets and competitors, and researching clients.
Sales Skills: Basic: Handling Clients	1.50	This course will focus on finding your clients by prospecting, making sales calls, and networking; connecting with your clients by increasing your visibility, developing business allies, and putting them at ease; and examining the problem-solving process, and finding solutions for clients’ problems.
Sales Skills: Basic: Sales Fundamentals	0.75	This course will focus on describing and implementing the sales process, working with clients to understand their decision-making process, and defining common sales terminology.
Sales Skills: Basic: The Sales Presentation	1.00	This course will focus on identifying any client objections, creating a sales presentation to influence clients’ perceptions, and responding to objections effectively.
Sales Skills: Basic: Your Professional Self	0.75	This course will focus on developing positive personal characteristics, establishing credibility, and behaving professionally with clients.
Sales: Completing	0.75	In this course, you will learn how to negotiate with the prospect to reach a sale agreement. You will also learn how to complete a sale by preparing trial closing questions and a final closing question.
Sales: Introduction to Selling	0.50	In this course, you will learn to identify the barriers to selling, discuss the history of selling, and identify the different types of selling. You will also learn to describe the sales process.
Sales: Presenting	1.00	In this course, you will learn how to create a selling strategy by defining the players, relationships, and personal stakes; how to identify the five types of buyers; and how to prepare to deliver a presentation by writing an elevator pitch and handling customers’ objections.