As first responders, we find ourselves responding to unpredictable and varying situations on a regular basis. Constructive communication in particularly intense and emotional scenarios can make a tremendous difference in day to day operations and can increase wellness for firefighters and EMS providers. This session aims to help responders “set the tone” on scene AND in quarters, de-escalate already volatile situations and increase our capacity for compassionate interpersonal relations within agencies.
Objectives:
Upon completion of this session, participants should be able to:
Communicate more clearly, decreasing misunderstandings and potential for conflict with patients and colleagues
Develop coping strategies for stress to increase healthy interactions with coworkers
Relate knowledge of disruptive workplace behavior and how effectively managing said behaviors can reduce an agency’s exposure to risk and provide a safer environment for all.
Jenni Salomon is a Unit Chief for the New York State Department of Health with the Bureau of EMS and Trauma Systems in the education and certification unit. Before joining the Bureau, Jenni served as a NYS EMT-paramedic, CIC, firefighter and fire service instructor. Jenni has provided EMS and fire service training nationally and regionally lecturing on the conference circuit, and through teaching and consulting for multiple EMS education programs. She also fiercely believes that we can do better at our jobs and lives through education and advocacy.
ALS/BLS: Additional