IAAPA Guest Relations

Certificate Course
Price: $25.00      CEUs: 0.05

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What is a CEU?

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Clock Hours: 30Min
(approximate amount of time it will take to finish this course)

First Steps: Guest Relations is designed to help employees in the skills they need in order to create a positive, enjoyable experience for your guests. The program focuses on six acts of hospitality: Smile, Meet and Greet, Ask and Suggest, Know the Answer, Friendly Farewell. In addition, the program includes a brief refresher on basic safety, the importance of keeping the facility clean and teamwork.