SAMPLE - IAAPA Guest Relations

CEUs: 0.05
Clock Hours: 30Min
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First Steps: Guest Relations is designed to help employees in the skills they need in order to create a positive, enjoyable experience for your guests. The program focuses on six acts of hospitality: Smile, Meet and Greet, Ask and Suggest, Know the Answer, Friendly Farewell. In addition, the program includes a brief refresher on basic safety, the importance of keeping the facility clean and teamwork.