Correcting Performance Problems: Investigating Performance Problems

Certificate Course
CEUs: 0.1
Clock Hours: 1Hr
12125 learners enrolled
FREE

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Description

Before addressing a performance problem, you should confirm the existence of the problem itself. An interview is a useful method for doing this. During the interview, you might encounter facts that you were previously unaware of and excuses that you didn’t expect. It's important to follow a definite process, and expect the unexpected during the interview.

In this course you will learn to: identify the causes for an employee’s performance problem by interviewing, and question an employee regarding attendance issues, describe the factors affecting achievement, and apply conduct investigation techniques.