Good communication and listening skills are vital in any exchange. Organizations need employees to communicate in different environments. You can communicate your ideas more effectively by adapting your communication to a specific context.
Different contexts can create stress in individuals. Stress is the perception of pressure, anxiety, or urgency that individuals relate to a goal or responsibility. Stress can influence people positively or negatively. Different people have different capacities for handling stress. Stress can help motivate, drive, and focus an individual. However, when stress exceeds an individual’s capacity, it can cause physical and mental problems.
In this course you will learn to: select an environmental context, and manage stress and anger, and mediate conflict.