Quality Management: Preparing to Change Processes

Certificate Course
CEUs: 0.08
Clock Hours: 45Min
5272 learners enrolled

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Business process improvement is a basic managerial responsibility. Just as managers are responsible for employee performance appraisals and budgeting, they are also responsible for making continual improvements in their division or department.

Because improving business processes is an ongoing effort, management needs to control and coordinate processes to ensure their success. In addition, employees who are affected by improvement changes need active support from management.

In this course you will learn to: identify management goals in preparation to lead business process improvement, as well as plan improvements.